The staff In store couldn’t be more helpful, gave us plenty of information, we used the sleep match machine to determine our perfect match and gave us a pillow to ensure we tested the mattresses... Ver mais
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Leia as opiniões dos outros
The welcome shown from the moment we entered the store was quite remarkable, and the genuuine experience and knowledge shown was of the highest order. We are convinced we have mad a very sound invest... Ver mais
second time I have purchased from Dreams and the service was great the fitters cleaned up every scrap of plastic /cardboard etc .wore protective overshoes ,they were friendly and polite did the assemb... Ver mais
Purchased a new mattress from Fiona,very knowledgable and friendly. Shop was clean,warm and welcoming went on sleep match amazing. Offered a cup of tea or coffee which was a nice gesture. Delivery wa... Ver mais
Informações sobre a empresa
Escrito pela empresa
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Escrito pela empresa

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Informações de contacto
Unit 4 Victoria Retail Park, HX3 5HL, Halifax, Reino Unido
- 01422 360495
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Well pleased customer
Visited local store salesperson greeted very polite knew to product and was unhurried
Amazing customer service by Andrew
We had a very pleasant experience when…
We had a very pleasant experience when bought our mattress at Dreams Halifax the staff were so friendly upon arrival. The staff were professional when giving advise regarding our mattress and said feel free to browse around and ask questions should we need any help. We are extremely happy with our mattress and would definitely recommend Dreams Halifax to friends and family.
Visited Halifax Victoria branch
Visited Halifax Victoria branch. Very polite and knowledgeable. A really good experience. Would highly recommend
We had a very good experience in the…
We had a very good experience in the Halifax store. Everybody was very friendly and helpful. Dec left us to browse when we wanted to and was there to help when we needed him.
Absolutely fantastic service received…
Absolutely fantastic service received from Becky in Halifax store.
Cannot praise her enough.
The delivery driver called to arrange…
The delivery driver called to arrange an earlier time was very helpful once the delivery came was happy to bring the new mattress upstairs and dispose of the old ones friendly and polite
Halifax store
We visited the Halifax store with intentions of purchasing a new bed and mattress,Dec at the store was excellent in his job and made sure we got the right bed and mattress we required.
One of my more enjoyable purchases. My wife and I were very pleased by the…
My wife and I were very pleased by the lack of pressure shown by the staff at Dream when we went to look at mattresses and yet they were available to help at any time even when the store was busy. The mattress we bought was one that we chose after laying on half the beds in the store and in the price range we had in mind. It was a pleasant experience.
Great service from start to finish will…
Great service from start to finish will definitely recommend and use again
Served well
Served well, options explored to find a mattress within my budget and comfort when I couldn’t get the mattress I was after. Offered a drink, whilst waiting. Great mattress, great staff, and a good nights sleep after many years. Highly recommend, staff are super helpful
Now this is how a service should be!
I couldn't have imagined a better service! From the staff in store up until delivery! Very well exceeded my expectations! Friendly, warm and accommodating colleagues. Respectful of what we specifically wanted and where the a super-king sized bed was going to be placed. Delivery arrived 5mins early which was very convenient, wore shoe coverings as well and made sure I was aware on how they were going to set-up the bed. Also gave a demonstration on how to safely use the ottoman bed after they have built the unit! Very well pleased!
Visited the Halifax store
Visited the Halifax store. We cared for bought well. Very satisfied with the outcome
Great service
Great service, friendly staff, good range of products and no pressure
Thank you!
The customer service at Dreams in Halifax was extremely thorough and helpful, they really wanted to find the right mattress for me, took time to answer my questions and show me the range.
Delivery was exactly as planned.
i think i got a very good deal.
Excellent Sales, Communication & Delivery Service
Dec was very helpful in store and recommended a variety of mattresses, we then picked the first one we tried and it really made a difference, the whole sales process was flawless and we even got discounted items for our new mattress
Delivery was excellent & I was kept informed at all times, the delivery driver was courteous & took great care to get our mattress to the first floor, he also advised on the best way to unpack and recommended a 'turn' schedule, the whole process took about 15 mins
A very good sales and delivery experience and the mattress is the best thing I have ever slept on
Really positive experience
Me and my partner had a really positive experience at Dreams, and will be highly recommending to friends and family.
The whole experience was very personalised - something we have not experienced at smaller independent stores.
Elsewhere, it has felt slightly uncomfortable lying down on the mattresses, which is essential to finding the perfect fit. However at Dreams, we were given our own pillows and highly encourage to try each one.
We were asked for details including price range and urgency of delivery and recommendations were tailored accordingly. It was very important to us that the bed and mattress were delivered quickly, and so without even having to ask, the man that served us was searching the available delivery dates for each bed and mattress we seemed to show an interest in.
We did not feel rushed or watched, and were offered multiple refreshments.
We were also informed about add-ons and deals.
The service that we received was definitely a large contributing factor to why we bought both our mattress and bed from Dreams.
Excellent service
From ordering to delivery to assembly, everything went smoothly and I am very happy with the purchase.
Great service
Great service in store - helpful but not pushy. Importantly, the sofa bed we were interested in was on display, which was key to us making the purchase. Not prepared to buy it just on the basis of a photograph! Lead time on delivery was good, and the sofa arrived on time, with no issues. Delivery team were very courteous and helpful. Very pleased with the sofa bed.
Friendly
Friendly, polite, knowledgeable,caring
On time and tidy
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