Dreams - Leeds Crown Point Opiniões 

255
TrustScore: 5 em 5

4,8

Crown Point Shopping Park, LS10 1ET Leeds, GB


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Leia as opiniões dos outros

Classificada 3 em 5 estrelas

Your request for a review is premature. While the in showroom experience as very good we will not receive our mattresses till early October so I cannot review that part of the experience. You desire f... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Delivery was on time and efficiently done. The two guys you sent were very pleasant and friendly and didn’t disturb anything in the house. They removed the old mattress without any fuss in spite of it... Ver mais

Classificada 5 em 5 estrelas

Brilliant experience with Andy at Leeds Crown Point Store on 7 September! He took us trough the Sleepmatch experience and then allowed us plenty of breathing room whilst we tried out different mat... Ver mais

Classificada 5 em 5 estrelas

Best pillow but bad thing is we are addicted to it. Even on holiday we miss our pillow. Best support and best sleep ever after years of backache


Informações sobre a empresa

  1. Loja de camas
  2. Loja de roupas de cama
  3. Loja de mobília para quartos
  4. Loja de colchões

Escrito pela empresa

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Escrito pela empresa

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Informações de contacto

  • Crown Point Shopping Park, LS10 1ET, Leeds, Reino Unido

  • 01135396645

4,8

Excelente

TrustScore: 5 em 5

255 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(255)

14 190 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Hayley in the shop was superb

Hayley in the shop was superb, an outstanding member of your team. She was very kind and helpful and it was a joy to meet her. She made sure we got exactly what we needed and di everything perfectly. We know where to go next time we need a bed. Thank you

30 de maio de 2025
Classificada 5 em 5 estrelas

Dreams Crown Point - highly recommend

Hayley at Dreams - Crown Point was brilliant in helping our daughter, who has learning difficulties, to choose a mattress. She really went above and beyond so that we chose the best mattress for her.
Great choice of beds & mattresses and good range of prices.

26 de maio de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

The mattress we got from your shop was…

The mattress we got from your shop was very firm for us was told this would be ok for us did get it in November no body was bothered to ask about the mattress we need so was a big mistake we are in are 70s

28 de dezembro de 2024
logótipo da Dreams - Leeds Crown Point

Resposta da Dreams - Leeds Crown Point

Good afternoon

Thank you for taking the time to speak to me today. I am glad that we have come to a resolution on the matter that you deem to be suitable.

I look forward to hearing from you shortly and getting this matter sorted for you.

Many thanks

Peter

Classificada 3 em 5 estrelas

The bed took longer than advised for…

The bed took longer than advised for delivery. Website diffuclt to navigate to change delivery day as it asked for payment to confirm the change of day. Had to contact the team by webchat instead. Great bed though and good service by delivery team and outting it together.

18 de maio de 2025
logótipo da Dreams - Leeds Crown Point

Resposta da Dreams - Leeds Crown Point

Good afternoon Janey,

Thank you for taking the time to leave us your review.

I am very sorry to hear that you were experiencing an issue when trying to change your delivery date online.

I tried to call you to discuss your experience in more detail but as I could not reach you, I have sent you an email.

Many thanks,

Kishan

Classificada 5 em 5 estrelas

Excellent service

Hayley, the sales advisor was very knowledgeable about the product and the service that was available.
The delivery schedule was very accurate and we are very pleased with our purchase.
Will definitely recommend and come again should we need any bedroom furniture.

12 de abril de 2025
Classificada 5 em 5 estrelas

Nice easy process

Nice easy process. No pushy sales techniques and was given sound advice on what type of mattress to go for. Delivery was also good and the lads had the new mattress in and the old one out in what seemed like seconds.

12 de abril de 2025
Classificada 5 em 5 estrelas

My new mattress Customer service was great

Customer service was great, and the delivery was even better. My delivery guy literally glided my new mattress up the stairs, extremely friendly. A special thank u to James.
The computerised mattress they had in the showroom was brilliant.

30 de março de 2025
Classificada 5 em 5 estrelas

Fantastic customer service

Fantastic customer service, couldn't have been more helpful. No pressure to buy, but answered all our questions honestly, giving us the confidence to make a purchase.
The mattress we bought was delivered on the date we had been given, we were called on the morning to confirm delivery. The delivery men were considerate of us and our home.
The mattress is wonderfully comfortable, we're so pleased with it.

15 de março de 2025
Classificada 5 em 5 estrelas

A brilliant experience in store…

A brilliant experience in store yesterday. We visited late so it was rather quiet but as soon as walked in, the atmosphere was great. We were served by Zain who was fantastic! He talked us through every step, explained each mattress and process and he was very knowledgable, we asked so many questions and he put our minds at ease with every response! We purchased a mattress and 2 new pillows. The pillows are lush! The delivery is quick (7 days) and we can’t wait for our new mattress to arrive. I recommend using the sleepmatch machine - we’ve been struggling with bad backs on our soft mattress at home and the sleepmatch told us to go for firm/very firm, we ended up purchasing a very firm with a gel top layer, can’t wait!!

18 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great service throughout

Great service throughout. From purchasing the amazing bed to the installation where the Dream’s Team were extremely professional and respectful.

19 de fevereiro de 2025

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