The sales person who helped me was Alfie. He was so helpful but was not one those assistants who was constantly hovering around you but you would only have to ask him a question about a bed and he wou... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Went to Liverpool branch staff was amazing especially the lad that served us nothing was to much trouble for him he really did earn his wages that day with me lol I have a lot of back problems so fi... Ver mais
We were greeted and welcomed by Jen and her colleague as soon as we walked into the store. They saw that my mum had mobility issues and said they’d allow us the time to check out the reclining bed... Ver mais
20/6/27 it was a Dream at Edge Lane Liverpool!! Brilliant experience from beginning to end. Linda listened to our requests (I have a spinal problem) we went on the bed analyser, such fun and it gave... Ver mais
Informações sobre a empresa
Escrito pela empresa
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Escrito pela empresa
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Informações de contacto
Liverpool Shopping Park, L13 4DL, Liverpool, Reino Unido
- 01514338915
4,7
Excelente
289 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent service
Chris and Jake delivered the mattress we ordered from the Dreams shop. They contacted me previously to confirm the date and time of delivery, then contacted me on the day to confirm the time they would deliver the mattress, in fact they delivered it earlier which was really good service. They where extremely professional and smart in their appearance and also wore slip on covers over their shoes to protect the carpets etc. Chris took the mattress upstairs while Jake took the old mattress away
Chris informed us to let the mattress settle before we put the bedding on. They also took away all the packaging. Excellent service.
27 de janeiro de 2024
Kelly at Edge Lane Liverpool was…
Kelly at Edge Lane Liverpool was outstanding and very knowledgeable in relation to products.
Very helpful would highly recommend this store
24 de janeiro de 2024
Opinião espontânea
Very good mattress and bed frame
My experience with dreams is very good. They went through all the details of the mattress we picked and we also picked a bed frame. Very pleased with choice and they arrived on the date and time requested.
5 de janeiro de 2024
Great customer service by Dan
Great customer service by Dan. Highly satisfied
6 de janeiro de 2024
Opinião espontânea
Super service at the Edge Lane Store .
Super service at the Edge Lane Store .
Delivery Prompt Service ..
25 de novembro de 2023
Excellent service
The moment I walked into Dreams on Edge lane Liverpool I was approached by an assistant in a friendly manner.
Her knowledge of the product helped me make my decision.
There’s a lot to choose from but her guidance helped me choose.
The delivery was on time great communication throughout and the guys delivered and took old mattresses away.
I will definitely go back when I need another new bed.
19 de novembro de 2023
Very good customer service and would…
Very good customer service and would recommend to anyone. Time of delivery was met.
10 de novembro de 2023
Makes bed shopping so easy
Overall great shopping experience. I was given good advice by friendly and knowledgeable staff and enabled to feel confident in my choice of mattress
3 de novembro de 2023
Opinião espontânea
Everything went smoothly
Everything went smoothly. Able to ask questions not rushed, paperwork was done with ease and delivery all went as you said it would
3 de novembro de 2023
Good service!nice delivery man
27 de outubro de 2023
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Rubbish
Rubbish! No returns policy if you but in store even if some of the items purchased weren't available to view/test. No one told me there was no returns in store. Disgusted!! Won't use again
25 de outubro de 2023
Opinião espontânea
Resposta da Dreams - Liverpool Edge Lane
Good Morning Suzanne
Thank you for taking the time to speak to me. I am sorry again for any frustration this issue has caused you.
As discussed, it is not Dreams terms & conditions that stipulate you cannot return, rather under the Consumer Rights Act 2015, there is no right to a refund if you not like the goods.
I am glad that we have come to a suitable resolution during our conversation, and I hope that this goes some way towards restoring your faith in Dreams.
Many thanks
Peter
Tempa mattress
We bought a tempa mattress & bed frame. Cannot tell you how comfortable the mattress is. The frame has a massive amount of storage space underneath. Absolutely delighted with it. We can’t wait to get in.
20 de outubro de 2023
Very friendly and helpful staff
A Very friendly and helpful staff member made our choice of mattress very easy. We were advised well and are extremely happy with our choice of the Flaxby Mattress
14 de outubro de 2023
1st Class service and advice
1st Class service and advice. Delivery was on time and fitted on the bed with care. Will recommend to anyone that was thinking of using their service.
14 de outubro de 2023
I am so pleased with my new mattress
I am so pleased with my new mattress. Linda was so lovely and helpful, and went above and beyond to help me find the right mattress for me. Thank you so much Linda I've had lovely night sleeps since I've recieved my new mattress. All of the staff are very lovely in the old swan store . Thanks so much again
8 de outubro de 2023
Buying from Dreams
Staff in shop.... Polite helpful and not pushy. No pressure to buy and gave all prices so I could choose leisurely. Mattress arrived on time. Old one taken away. Drivers /delivery men were polite, efficient and no mess.
8 de outubro de 2023
Good bed
Good bed, good peopel to set it up, very quick and easy. Great experience over all.
27 de setembro de 2023
Good customer service.
8 de setembro de 2023
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.