Welcomed as soon as we came in and looked after by Julia who was fantastic. She listened to our needs and we left feeling very happy with all our purchases. Thank you.
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Leia as opiniões dos outros
My overall experience was brilliant. Matt, the store manager, took care of me whilst I was exploring my options in the store. He ensured that he took into account all my disabilities and made sure... Ver mais
Visited store today to look for a new mattress and was supported by Tallulah. Her attitude to want to support myself and my partner and find the right mattress for us with the budget we have w... Ver mais
Excellent Customer Service! Jason listened to our requirements and our budget and was able to find us a fantastic matress and helped sweeten the deal with some nice add ons! Virtual measur... Ver mais
Informações sobre a empresa
Escrito pela empresa
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Escrito pela empresa

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Informações de contacto
Willowbrook Retail Park, LE11 5AD, Loughborough, Reino Unido
- 01509462555
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Impressive choice and customer service er service
I was impressed with the technology used to ensure I had the right type of mattress for me. The staff customer service was excellent as was the crew you delivered and took away the old mattress. I will recommend Dream's to my friends
Exceptional service in store
Exceptional service in store, I felt that I was listened to and health issues were taken into account.
The delivery guys were brilliant, they were very thorough, friendly and went through everything.
Extremely understanding and patient
I took my mother to Dreams in Loughborough purely because I have had a very good experience with them myself and bought my own bed and mattress from them. My mother is in her 80s so has certain needs. They were extremely helpful and very patient with her whilst she tried out which mattress would be good for her. I'm hoping that the drivers that deliver and take away her old mattress are just as professional.
Great experience, graet staff
Very welcoming, very knowledgeable and helpful
Mattress purchase and delivery
Experience in store - brilliant, very helpful assistants.
Delivery - brilliant quick efficient and gave me all the advice I needed. All in all a brilliant experience all round. Thank you
We chose a Tempura mattress.
We chose a Tempura mattress, price was not of a concern, it was more important the product was right for us and after some 3 weeks of use now, we are not disappointed.
The whole Dreams experience from the initial visit to the Loughborough showroom right through to delivery was excellent!!!!
Very professional customer service, quick delivery
The sales guy was very professional and kind. Very thorough and listened to my requirements. I was able to use the sleep machine and try many different mattresses and pillows. The delivery time was just 1 week, excellent delivery time and amazing customer service.
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If I wasn't sleeping on the floor I'd…
If I wasn't sleeping on the floor I'd have gone elsewhere.

Resposta da Dreams - Loughborough
Great Customer service
Great Customer service, no pressure and gave plenty of time to think about the right choice.
Relax and enjoy
Very helpful salesperson, exactly what I was looking for although it was not in the showroom, we say it on line in the shop. Great, comfortable and striking. East to put together and looks lovely.
The customer service all round was excellent.
Everything has explained by Richard, went perfectly to plan.
They were very understanding when the…
They were very understanding when the mattress we purchased wasn't right for us and we had to cancel the purchase and re-order a new one.
Thanks to Sammi at Loughborough branch for your help.
Absolutely brilliant
Absolutely brilliant!
Purchased a double mattress from the Loughborough store which is great and the service provided by Richard (salesman) was outstanding! From start to it being delivered was second to none! Thank you.
Dreams helpful staff.
From visiting Dreams store to receiving delivery of my new mattress all went well. Cheerful, well informed and helpful staff in the store to prompt receipt of goods ordered, again all care was taken when placing the new mattress on my bed.
The young lady in the store did an…
The young lady in the store did an excellent job. She gave lots of useful advice but also listened to what we wanted
Simple untroubled process
Simple untroubled process from visiting the store, placing the order, receiving delivery and simply assembling with directions supplied
Comfortable, affordable and smart
From the initial 'sleep position analysis' through to the delivery, the experience was easy and all those involved were very professional and helpful. A very comfortable, affordable and smart looking bed.
Excellent sales staff excellent…
Excellent sales staff excellent delivery team would highly recommend
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