Dreams - Worcester Opiniões 

179
TrustScore: 4.5 em 5

4,7

Unit C Lowesmoor Place, WR1 2DZ Worcester, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Excellent mattress. Great care taken by the staff member in selecting the correct type of mattress. All communication was very good and correct. Delivery stalk were superb with nothing too much troubl... Ver mais

Classificada 5 em 5 estrelas

Eloise was so friendly , inviting and knowledgeable. Nothing was too much trouble . She was very helpful and was very patient with my need to try out different mattresses which the assessment bed i... Ver mais

Classificada 5 em 5 estrelas

Dreams in Worcester were fantastic. Ciara was polite and friendly and she recommended using the sleep machine and made us feel at ease using it . We were guided to mattresses which matched our need... Ver mais

Classificada 5 em 5 estrelas

Amazing experience from the moment we walked into Dreams Worcester. Georgia helped us from the moment we walked in. No pressure, very helpful. Delivery date was sooner than expected. Delivery guys wer... Ver mais


Informações sobre a empresa

  1. Loja de camas
  2. Loja de roupas de cama
  3. Loja de mobília para quartos
  4. Loja de colchões

Escrito pela empresa

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Escrito pela empresa

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Informações de contacto

  • Unit C Lowesmoor Place, WR1 2DZ, Worcester, Reino Unido

  • 01905918064

4,7

Excelente

TrustScore: 4.5 em 5

179 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as opiniões

(179)

13 337 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great service

Friendly staff at the store, took me through the purchase options and ordered it. Simple process, helped by the staff. Delivered on time, assembled, rubbish taken away, and old mattress taken away to be recycled. A great experience!

26 de julho de 2024
Classificada 5 em 5 estrelas

Great staff

Great staff. Friendly and attentive. There wasn’t any high pressure sales tactics which is great. In store shopping made easy, just like it should be.

6 de julho de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Excellent from start to finish.

Excellent from start to finish.
Just one query that remains unanswered - some stitching on the mattress top is, well, not stitched. I took a photo on delivery but no feedback yet.
Bed is excellent. Just this minor query to resolve please.

12 de maio de 2024
Classificada 5 em 5 estrelas

A Dream Experience

The staff at Worcester were very helpful, polite and courteous, taking time to allow us to to choose the right bed, which we are very pleased with.

11 de maio de 2024
Classificada 1 em 5 estrelas

The shop staff were great IN worcester.

The shop staff were great IN worcester.
I have been constantly pestered by email ever since

3 de maio de 2024
logótipo da Dreams - Worcester

Resposta da Dreams - Worcester

Good afternoon

I am glad you were happy with service in store, and I hope you are also happy with the mattress that we have delivered.

I am sorry if you feel the communication since your order has been too much. I have passed your feedback onto the relevant team within he business to review, and see if there any changes that can be made.

I hope that this does not put you off using Dreams again in future. Should you wish to discuss this matter further, pleas email me on pl33@dreams.co.uk.

Many thanks

Peter

Classificada 5 em 5 estrelas

Lovely team, great experience

The team at the Worcester store made our first time buying a proper bed that suited us so much easier! Super friendly staff, great experience, will look to buy from Dreams again in the future.

16 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

"Big James"......what a Star!

"Big James" at the Worcester branch was fantastically helpful when I enquired about a bed frame and mattress back in January. I purchased 2 mattresses which were delivered on the date promised and I was kept informed of the time of their arrival. I would thoroughly recommend this store and it's staff for their helpfulness and friendly nature. We'll done.

13 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Everything went without a hitch

Everything went without a hitch - great service in the showroom, regular updates on my order, zero percentages interest, delivered on the day as promised within the time slot. I would really recommend Dreams

14 de fevereiro de 2024
Classificada 5 em 5 estrelas

Excellent Customer Service Highly Recommend

Excellent customer service from very knowledgeable patient and friendly staff in particular Georgia who allowed us all the time we wanted to make our choice.We were given a drink and Georgia and her manager even moved mattresses to different bases so we could be sure of our choice. The whole experience was brilliant even the ‘Sleep Match’. The products we tried were excellent and we are extremely satisfied with our purchase.We can’t wait for delivery ( which was also free and in a very reasonable time) looking forward to a great nights sleep Thankyou Dreams Store Worcester we will definitely return and recommend you to family friends and even strangers !!

15 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I have fed back my concerns to Dreams…

The Customer Service from Dreams is excellent. I did have a problem with my delivery but the care and after support from the team has been special and very professional and I would definitely purchase from Dreams again and would recommend to friends and family.

12 de janeiro de 2024
logótipo da Dreams - Worcester

Resposta da Dreams - Worcester

Good morning,

Thank you for taking the time to leave your review. I am sorry to hear that you have not heard back from us. Unfortunately I have been unable to find the original contact from you, so I have left you a voicemail and sent you an email for more information. I look forward to hearing back from you.

Kind regards,

Simon

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