I gave 1 star only because it didn't allow me to leave no stars. Honestly the worst customer service I have ever encountered. Lied to by the agent at local office, then raised a complaint using the... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoAirparks, 3 International Gate, Aberdeen Airport, AB21 0BE ABERDEEN, SCOTLAND, GB
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Leia as opiniões dos outros
Don was amazing! So friendly and accommodating we breezed through the process no problem! Would return here for my rental car needs :-)
Hear ye, fellow travelers, The first trial demanded superhuman patience: the wait time at pick-up felt like an endless siege before the fortress gates. Furthermore, the virtual sentries of the onli... Ver mais
A empresa respondeu
A few days ago, I urgently needed a car in Aberdeen. Imad from the local Drivalia branch provided me with a first-class service; he sorted everything out to my complete satisfaction and saved me a l... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Drivalia UK - ABERDEEN AIRPORT
Escrito pela empresa
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Informações de contacto
Airparks, 3 International Gate, Aberdeen Airport, AB21 0BE, ABERDEEN, SCOTLAND, Reino Unido
- 01224 608690
4,0
Bom
337 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Trip to Edinburgh
Easy access from Airport, good service, paperwork was fast, no fuss and worries, will come again if needed.
13 de fevereiro de 2026
Opinião espontânea
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Wayne is an amazing guy!
18 de fevereiro de 2026
Opinião espontânea
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
I do not recommend.
I do not recommend.
After paying to hire a car they were very pushy, trying to sell me insurance packages.
Seems like their business is Insurance sales first, car hire second.
2 de fevereiro de 2026
Opinião espontânea
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Think twice.
I paid to hire a car for 6 days
AFTER making payment the next page was a list of conditions.
One was that I must turn up with a credit card.
I'm a retired pensioner, I do not have a credit card.
I phoned up to explain, and asked if I could leave a deposit via debit card like I do with other companies.
They said no and instead aggressively tried to sell me various insurance packages.
I then sent some emails asking for a refund, I was told no refunds for prepaid bookings, even though my booking date was still 13 days away.
I'm 70 years old, this is how this company treats pensioners. I'm deeply upset by the whole ordeal.
Drivalia Reference 3489883
*Edit
You have responded, but you've still stolen my money and not offered to resolve anything.
You only showed the terms AFTER accepting my online debit card payment.
The actual booking is still not for another 7 days time.
Please refund my money.
13 de fevereiro de 2026
Opinião espontânea
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear Customer,
Thank you for your feedback. We are sorry to hear that there was some confusion regarding our payment requirements at the time of collection.
To ensure a smooth rental process, we provide information regarding our payment and deposit policies at the time of booking and on the confirmation voucher. For clarity, our standard requirements are as follows:
• Security Deposits: We require a pre-authorisation deposit on a credit card in the name of the main driver (starting from £1500).
• Debit Card Use: We do accept debit cards; however, this requires the purchase of an excess waiver package to reduce the excess to zero. UK residents using a debit card must also pass a credit check or provide proof of employment.
• Payment Security: All deposits must be made with a physical card with at least 2 months' validity. We cannot accept virtual cards, Apple Pay, Google Pay, or cards without visible numbers.
• Exclusions: We do not accept cash or prepaid cards.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes, The Drivalia Team
Extremely disappointing experience
Extremely disappointing experience. I booked a two-week rental and arrived at the airport(Aberdeen Airport) as planned about 2 pm, but the branch had closed earlier than their normal 4:00 PM closing time. Even though my flight details were requested at the time of booking, there was no communication that they would be closed by the time i arrived.
When I arrived, the guy at the desk told me they already canceled the booking and that I had been changed for the full 2 weeks, and there was nothing he could do and no refunds, being forced in another booking.
Charging customers for two full weeks when the car was never handed over should be illegal. I don't know how this kind of practice is allowed in the UK. In my opinion, this reflects fraudulent business practices, and this company should be investigated. Please avoid them at all costs. I learned the hard way, never again.
14 de fevereiro de 2026
Opinião espontânea
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Très mauvaise expérience
Très mauvaise expérience. Personnel désagréable. Ils ont loués mon véhicule à une autre personne et m'ont forcé à en prendre un autre de la gamme au dessus bien plus cher. Ils m'ont dit c'est soit ça, soit vous allez ailleurs. En plus de ça, j'ai attendu 2 heures avant qu'on me fournisse le véhicule.
3 de outubro de 2025
Opinião espontânea
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Drivalia is nothing but a con
Drivalia is nothing but a con. I arrived at the office, there was two angry customers that left the place without a car. I myself picked up a car after paying more money than planned. The car was fully paid for before pick up but I had to pay for extra insurance which they claimed was compulsory. This was a lie, I will never use them again and would advice others to steer well clear of this company
24 de dezembro de 2025
Opinião espontânea
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Best car rental company.
I went through most of the car rentals and Jay Patel in Drivalia Co.UK was the only person who came on chat. He was very helpful and prompt and answered all my questions to the point. I would highly recommend him.
10 de fevereiro de 2026
Opinião espontânea
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great experience with this service
Great experience with this service, new cars , quality staff and above all hassle free service
11 de fevereiro de 2026
Opinião espontânea
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Drivalia aberdeen staff are amazing
Drivalia aberdeen staff are amazing, quality service and good car to offer.
11 de fevereiro de 2026
Opinião espontânea
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Gill the manager is very nice and…
Gill the manager is very nice and friendly.😀
11 de fevereiro de 2026
Opinião espontânea
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Raf at Drivalia Aberdeen airport
Raf at Drivalia Aberdeen airport was considerate, friendly and professional.
10 de fevereiro de 2026
Opinião espontânea
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Five stars for Rafia .She was friendly
Five stars for Rafia .She was friendly, helpful, and made the whole rental process a breeze. Highly recommend asking for her if you want a stress-free experience.
9 de outubro de 2025
Opinião espontânea
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
"I had a fantastic experience with…
"I had a fantastic experience with aberdeen drivalia .The booking process was straightforward, and the pickup at the airport was incredibly fast. The car was spotless, smelled fresh, and drove like a dream. Dropping it off was just as easy—no hidden fees or surprise charges. Shoutout to specifically lady for being so helpful and professional. I’ll definitely be renting from here again!"
3 de fevereiro de 2026
Opinião espontânea
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Good place ❤️❤️
4 de fevereiro de 2026
Opinião espontânea
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great customer service Gill is very…
Great customer service Gill is very helpful
3 de fevereiro de 2026
Opinião espontânea
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire
experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Quick and Smooth
3 de fevereiro de 2026
Opinião espontânea
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire
experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
I have signed up to Trustpilot just to post this!
No car was available despite booking and providing flight information. Even though flight was on time they tried to charge us extra to have a car!
Refused to give a refund and to contact customer service. Customer service refused to give a refund. Contacted manager at site and still no luck. Apparently the manager had finished for the day when elwe were there...at 2pm.
Shocking service. Absolutely shocking. Signed up to Trustpilot just to post this!
Despite them responding to me on here, contacting them did NOT help. As I said before adding this edit!
27 de dezembro de 2025
Opinião espontânea
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Looks like a good deal until you arrive…
Looks like a good deal until you arrive at the rental office, then you'll find the real price of the car. Add ons after add ons. Also I got a parking ticket at a hotel which isn't enforceable and drivalia took 110 pound from my account 4 months after handing the car back. 60 admin fee and 50 parking fee without any prior notice or consent. Not even allowing me to dispute the parking fine. Terrible.
28 de janeiro de 2026
Opinião espontânea
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Resposta da Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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