Drivalia UK - BIRMINGHAM INTL AIRPORT Opiniões 

Booked and paid for a car but couldn't collect as depot is miles from the airport and no one was answering the phone. Spent 30 minute trying to get an answer and then had to go to a different company. Drivialia UK refused to accept any responsibility for this. No refund offered. You've been warned!

I would stay clear of Drivalia as they insist your insurance cover you take out is not sufficient for what you need. Pressure you in taking out their cover. When you return with proof that your original cover is sufficient they promise you a refund. The refund never materialised…. I have a recorded telephone conversation with the branch manager promising the refund and yet they won’t honour this. They also gave me a car with no oil in it creating disruption to our holiday in putting in for them. Not a great company.

Great team and great service from them all.

Leider haben wir die User-Erfahrungen mit dieser Firma zu spät gelesen!

Der Gesamtpreis für 9 Tage war m.M. nach Wucher!

Bei der Abholung wurde uns zusätzlich zum Mietpreis (GBP 220) eine Versicherung + 2. Fahrer um zusätzliche 520 GBP ziemlich aggressiv und alternativlos aufgedrängt. Uns wurde das Gefühl übermittelt, dass es ohne diese Versicherung nicht ginge ( "die 1500 GBP wären im Schadensfall gleich weg", etc, etc). Ein ähnliches Auto ( + Kasko + 2. Fahrer); sogar mit A/C! : gefunden um ca. 400 Euro. Und am Ende wollte man noch ein paar GBP, weil der Tank nicht wie vereinbart vollgetankt war.

Nie mehr wieder !!!!!!!!!
Nie mehr wieder !!!!!!!!!

Charlotte und Manfred

PS: wenigstens das Leihauto war in Ordnung

BEWARE of the one hour period to collect the car, if you are later they cancel the booking and do not give you a refund. Hard when collecting from an airport branch, they will literally leave you stranded even as a woman on your own who doesn’t live in the country. I had to pay again and people before me in queue had the same situation

The pick up from the airport was great and the driver was friendly. Unfortunately I did not have the same experience with the guy behind the counter. He was not pleasant at all and ran through the terms and conditions at speed. He even pressed the buttons on the screen without giving me a chance to read. When I asked if he could clarify if there was any damage on the car he said it would be in the rental agreement emailed to me. The email did not contain any details of damage. Also he said there shouldn’t be any damage as it was a fairly new car. However there was a big dent in the rear quarter panel.

I returned the car out of hours and I am still waiting confirmation that everything was okay with the car. It is now over a month since the rental ended

En 2024 cogimos un coche de alquiler en el aeropuerto de birmingham con drivalia.Llevabamos un seguro total de esos que tú adelantas la franquicia y luego te hacen el reembolso.El empleado de drivalia fue brutalzun acoso y derribo para que cogiesemos si seguro,claro,180€ por cuatro días! Además nos aseguró que se nos devolverla el dinero del otro seguro!por supuesto, totalmente falso!!!Y ante la incertidumbre pagamos los 180€., además del otro seguro adquirido anteriormente.Una absoluta vergüenza.Escribi a drivalia al regreso en varias ocasiones y ni caso!!! Realmente les pongo un CERO!!!Por lo menos podrían pedir disculpas por tener unos empleados que acosan y ENGAÑAN!!!

My partner and I had booked a rental car with Drivalia months in advance of our trip. When we arrived at Birmingham airport we were instructed by the email to head to the NCP car park and call a phone number for collection. The phone number rang through 5 times without answer.

When we finally got through to the customer service line, they said a shuttle would pick us up in 15 minutes. The drive to the office was about 5 mins.

When we arrived at the Drivalia office there was an elderly gentleman ahead of us who told the person at the desk he was in town for a funeral. The man said he had his own insurance which sounded fairly comprehensive but was told that it was not sufficient and that he should take out a second policy with Drivalia.
I completely understand that this is the sales persons job to sell the insurance but I do not believe it was appropriate given the man’s circumstances to be pushed so aggressively into buying more insurance.

When we got to the desk we were told (despite having a booking) that they did not have any cars available for us. The excuse for this from the person at the desk was that “it would be written in the fine print that we may not have a car available for you”. When we asked what we were supposed to do he said “I don’t know mate, maybe head back to the airport and try a rental desk there”

We asked the shuttle bus driver to give us a lift back to the airport and explained the situation to him. In fairness to him, he dropped us off right at the car rental desks at Birmingham airport and told us exactly where to go and who to ask for in another car rental company who was extremely helpful and had us sorted with a car in under 10 mins. It was no surprise to hear that the shuttle bus driver ( the only helpful person in this encounter ) did not actually work for Drivalia but was a subcontractor.

My overall experience with Drivalia was terrible. I know that car rental can be a shady business but given the price of Drivalia and from reading reviews, I thought we chose the right balance of price and reputability. I was unfortunately very wrong on this occasion.

I would urge anyone looking at Drivalia as a cheaper alternative to some of the bigger more reputable companies to reconsider as in my case, the savings were not worth the stress me and my partner were put through.

The Guys are great they really looked after
me and the cars I have had have been very new
and great condition.
I would say they are my favourite car hire firm
and have never let me down.

What make the experience great in this company was your staff. I would like to give a special thanks to Amaan and Sammi for their professional help and kindness. They went the extre mile to assist our every need.

Hired a LWB Citreon. Arrived and was asked if a smaller one would be adequate that they showed me. We said no. Advised we needed a credit card in the drivers name for holding dep. It states in the small print that you need a credit card, doesn't say it needs to be a physical one or one in drivers name so ended up having to pay an extra £60 for a waiver.
They did not show us to the van, we had to walk out of the back of the compound to find it ourselves. It had not been cleaned inside or out, it was filthy. There were receipts on the front seats and rubbish left too. The petrol was on orange so we had to go straight to petrol station. When we got there I noticed the back tyre was low. It should have been 65psi. It was on 17psi! When I returned it I was told I would get a call back from the manager. I am still waiting. Absolute rip off.

Drivalia still refuse to refund the money they stole from me.
This company cannot be trusted and should never be used.

The rental car was OK off airport location was slow due to delay in their collecting us. by shuttle transfer 7 days after handing car back "all fine" and their still holding £1500 security deposit ? why are they doing this . THIEVES

UPDATE again checking bank and 9 days after return of car Drivalia are still holding on to deposit despite telling me they have authorised its release. Hire from these at your risk .

2nd UPDATE says 72 hours to release and 10 business days for your bang to return now 15 business days and nothing THEY ARE THIEVES

What a load of drivel. Turned up on time queued for 10 minutes to be told I was 10 minutes late and my car had been given away therefore I had to pay more. I went online and booked the exact same car “on time” and was told I was rude therefore they were cancelling my booking. Absolutely ridiculous and disgusting. Didn’t offer me a substitute car.

Great service from Gil and the team at Birmingham Airport. Great communication and they picked me up at the terminal. No hassle collecting or returning the car. Had to walk back to the airport on dropping off the car but it’s a short walk to the terminal (12 mins)

Drivalia were fantastic in my last experience with them. I had a car reserved with Motion Green, but the software system they use to check for ID in that company decided that my name didn't match my face and home address!!!! I'm not making this up, although I actually own that house.

Anyway, I went back to the dealer through which I made the initial booking (VIP Cars) and their agent was very helpful and found a new booking for me with Drivalia. When I got to the Drivalia office near Birmingham Airport I dealt with Afee Noor, and he was extremely helpful and polite. He moved things around to accommodate my request on the Easter Bank Holiday and got me a really good car. I nearly lost the trip I had planned with my family because of what happened earlier, but Afee Noor made sure that our plans remained intact and we all enjoyed a nice break thanks to his willingness to help and accommodate my need in a short time on a bank holiday. Thank you mate you're an example of the type of agents that I hope to be dealing with every day.

I hired a car from Drivalia earlier this year and was shocked to discover it had a strong smell of cannabis. I didn’t notice this until I was already on a journey to Stoke, but once it became apparent, it was overwhelming. When I phoned to report the issue, the staff admitted they were aware of it and had simply tried to "air the car out" rather than replacing the cabin filters or properly sanitising the vehicle.

To make matters worse, there was visible cannabis residue in the cup holders and door pockets — clear evidence that the vehicle had not been cleaned properly.

I raised a formal complaint through their system and received no response for over a month. It was only after contacting them directly that I finally received a vague, generic message offering a free upgrade next time — which is irrelevant, as I won’t be renting from them again.

I also had to buy cleaning products myself just to make the car usable. Despite including this in my original complaint, I had to chase them repeatedly before they agreed to refund the cost — and even then, they asked me to wait up to 28 days.

The whole experience suggests a serious lack of care in vehicle preparation and a dismissive attitude toward customer complaints. Frankly, it feels as though branch-level staff may be trying to avoid escalating problems to senior management.

Avoid this company if you want clean, properly maintained vehicles and customer service that actually follows through.

It was a great experience! Everything was origised, they Will pick you up from the airport and they Will bring you back when your holliday is over. All the people are very friendly and helpful. The only tip i give; your name is not visible enough when you leave the airport. There are a lot of carrentals named, but yours was missing. It was hard to find the right place. But when we called, we were helper very well and brought to the right place.

Afee Noor is a great and friendly man! Who helps with everything.

Drivalia took my payment then cancelled the car hire 20 minutes before it was due to start whilst I was on my way to collect the car. They claimed they had no cars available and it was a system error. promised full refund but have kept my money. They have failed to respond to my complaints. I have been forced to issue a court claim to get it back. It is surprisingly easy to bring a claim through the money claims online system and I recommend anyone with similar issues tries this approach.

UPDATE FOLLOWING DRIVALIA REPLY
I have already used your portal to complain twice and you have not even had the courtesy of a reply to either message let alone had the refund promised by your staff or any other resolution. Your reply to my review is just your standard response so that it looks like you take complaints seriously. I would be a fool to believe that doing the same thing again, i.e. complaining through your portal, is likely to lead to a different outcome to that received in my previous two complaints.

Ryan and RAF always helpful. Thanks guys