It’s a great car hire place and the pre registration really speeds things up - we upgraded as realised we needed a bit more space and the team were able to offer me a great car at a really good a... Ver mais
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Localização
Alterar localizaçãoBristol Airport A38 Roundabout, Bristol, BS40 9UU BRISTOL, ENGLAND, GB
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Leia as opiniões dos outros
Extremely good customer service. I had an emergency flight to catch which takes off at 6am and have to be at the airport by 2am. I called the branch and they were really helpful to help me drop the ca... Ver mais
A empresa respondeu
**AVOID!!!** Added hidden fee after booking for early flight key drop off (£45!!). £1500 deposit held for 28 days AFTER returning car, be careful if using a debit card! On pick up, Baby sick on rear s... Ver mais
A empresa respondeu
Thank you once again to Drivalia Bristol for providing me with a Clio automatic for the last 47 day's. Always an excellent service together with very pleasant staff to deal with. See you next month... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Drivalia UK - BRISTOL AIRPORT
Escrito pela empresa
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Informações de contacto
Bristol Airport A38 Roundabout, Bristol, BS40 9UU, BRISTOL, ENGLAND, Reino Unido
- 01275 402 150
3,5
Aceitável
216 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very efficient and polite service
Very efficient and polite service. Good price too.
25 de julho de 2026
Opinião espontânea
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
The Australian guy at the desk couldn’t…
The Australian guy at the desk couldn’t have been nicer and was v helpful
2 de julho de 2026
Opinião espontânea
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Perfect service
25 de julho de 2026
Opinião espontânea
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Staff were great
19 de julho de 2026
Opinião espontânea
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
AVOID. I got ripped off on the price of car seats
I booked a car via Holiday Autos with child car seats as extras. When I arrived to pick up the car the price went up significantly due to the car seats. I was told the price of the xtras must be wrong on the Holiday Autos site. That was it - pay a lot extra or don't take the car. I mean, what are you supposed to do? I feel very ripped off and will never use either Drivalia again.
27 de junho de 2026
Opinião espontânea
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Failure to answer phone calls
Thank you for your swift response to my review left on Trust Pilot, 20th July.
However, as per your correspondence stating to contact you if delayed, this was tried, but failure from your staff to answer a call, made it impossible to relay that the flight was delayed, therefore, I feel that it was unfair that we penalised for failures on behalf of your company.
Recorded letter will be sent to Roberto Sportiello this week, including a copy of your reply on Trust Pilot.
21 de julho de 2026
Opinião espontânea
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Do not use Drivalia at Bristol Airport.
Do not use Drivalia at Bristol Airport.
No pick up from terminal you have to walk half a mile down busy roads.No duty of care concerns especially in 29 deg C temps.
Vehicle had so many small dents, scratches, stained seats and a broken wing mirror not listed on the original vehicle condition report that we spent almost an hour getting the original report corrected. This took at least 2 extra visits back to the office for your representative to rescan the changes, one of which, the broken wing mirror moulding, he was fully aware of but had not noted on the original report. It should be noted the Drivalia agent did not get up from his seat and visit the car with us during the entire time we went through this inspection. He was just only concerned to close up and go home for the day.
The vehicle was dirty inside and out and the windscreen glass appears to have not been cleaned on the inside for weeks. The Drivalia depot is a simple gravel covered lot which throws up so much dust in dry weather that the car was so dusty it made inspection for scratches and window glass defects very difficult. When I started the car a change oil warning light came on and I reported this to the agent but he fobbed me off with “all fluid levels have been checked and the car is good to go”.
We made a phone request for a pick up at the terminal but this was refused. The dusty gravel yard ruined our luggage, disgraceful depot conditions.
In summary, the agent’s only interest was in getting the excess paperwork payment done, zero interest in the state of the vehicle and I’m sure now that I foresee that I’m going to have to fight for return of my excess deposit as there are so many defects with this dirty vehicle that we may have overlooked a small defect in the videos and photos we took prior to driving away.
I will be reporting these complaints to RyanAir who recommended Drivalia for hire car use.
14 de julho de 2026
Opinião espontânea
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Different invoices for the same matter…
Different invoices for the same matter without explanation.
My e-mails with a request for explanation are totally ignored. Off course the invoice with the highest costs are taken of the credit card.
Altough some people are nice everytime there are other issues. Mostly to earn more money
Note that Drivalia, U-safe and Green Motion are the same rental.
12 de maio de 2026
Opinião espontânea
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
⚠️A ÉVITER⚠️BANDITS⚠️ARNAQUE⚠️
⚠️A ÉVITER⚠️BANDITS⚠️ARNAQUE⚠️
1- Déjà vous êtes quasi obligés de vous y rendre à pieds , pas de navette ou rare contrairement aux loueurs ayant pignon sur rue (HERTZ, SIXT , EUROPCAR...) qui eux sont dans un espace dédié par l’aéroport et facilement accessible en navette dédiée en 5 min.
2- Vous êtes reçu par un personnage désagréable qui commence par vous demander votre carte de crédit pour la caution. On en présente 3 différentes et bien sûr, aucune ne convient, y compris les GOLD, car en fait et comme pour tout le monde, ce sont des cartes de débit et non de crédit (cela reste à prouver...) et la caution ne pourrait donc pas être remboursée ??? On vous propose donc un contrat de garantie maximale avec couverture dommages étendus d’un montant de 550£, qui passe à 450£, après contestation, puis à 350£ sous prétexte que l'employé me connaissait (je ne me suis jamais rendu à BRISTOL auparavant...) cela donne une idée du peu de rigueur de cette agence!
Nous avons donc payé les 350£ en plus des 230£ payé à ces bandits de ENJOY TRAVEL pour une boîte à Sardine...
Il aurait été tellement plus simple pour ENJOY TRAVEL, comme à DRIVALIA, de donner précisément sa localisation à BRISTOL Airport, ainsi que les consignes sur l'obligation de présenter une carte de crédit. Cela sent l'arnaque préméditée... Faites le calcul pour nombre de touristes Français qui se retrouvent tous les jours dans cette situation (évitable) dans l'obligation de payer 550 à 350£ en plus de ce qu'ils ont déjà payé !!!
3- De plus : Aucune inspection, aucune consigne à la réception du véhicule, aucun papier à l'intérieur : Démerdez vous !
4-Au total privilégiez les agences de location DIRECTES (pas un prestataire intermédiaire comme ENJOY TRAVEL) , ayant pignon sur rue ( pas comme DRIVALIA) et munissez vous d’une carte de crédit (pas de débit comme la plupart proposées en FRANCE).
Plus jamais ça ‼️
24 de junho de 2026
Opinião espontânea
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear Customer,
Thank you for your feedback. We are sorry to hear that there was some confusion regarding our payment requirements at the time of collection.
To ensure a smooth rental process, we provide information regarding our payment and deposit policies at the time of booking and on the confirmation voucher. For clarity, our standard requirements are as follows:
• Security Deposits: We require a pre-authorisation deposit on a credit card in the name of the main driver (starting from £1500).
• Debit Card Use: We do accept debit cards; however, this requires the purchase of an excess waiver package to reduce the excess to zero. UK residents using a debit card must also pass a credit check or provide proof of employment.
• Payment Security: All deposits must be made with a physical card with at least 2 months' validity. We cannot accept virtual cards, Apple Pay, Google Pay, or cards without visible numbers.
• Exclusions: We do not accept cash or prepaid cards.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
Drivalia
A scam - avoid this dodgy business
If your flight is delayed or you're held up in any way, Drivealia will take your money and cancel your booking. This is a scam, not a car rental business.
Saying that "To ensure we can manage vehicle availability for all our customers" we cancel your booking and take your money if you turn up after the booking period has begun suggests that Drivealia doesn't have enough cars to meet those booked by customers.
We booked a car for a week and paid for it in advance. On the day, knowing we'd be late to pick it up, we tried contacting Drivealia. Their website would not recognise our booking. Their phone was continually engaged. Nobody at the airport knew about Drivealia and there were no signs. Being unable to contact them, we arrived at their incredibly dodgy looking and muddy wrecking yard to find a few dirty cars. At the hut, after ignoring us for some time, the staff said our booking had been cancelled because we were according to them "no-show" even though we were there, face to face, well within the hire period we'd paid for.
We'd paid for a car for a week! Why turning up a few hours late, could they cancel the booking or charge us an amount of €200 which exceeded the actual rental fee for getting what we had already paid for?
While these almost illegal terms are noted in their fine print, I can't find any evidence of the actual terms in our contract.
It's possible that with everything going right, you might be able to get a car from Drivealia but if anything goes wrong, you'll be parted from your money in an instant without any recourse. If this isn't a scam, show me one!
23 de junho de 2026
Opinião espontânea
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
More of a scrap yard than a car hire company.
We spent almost 2 hours trying to email, phone and msg this awful company to say that we would be late picking up the car and failed. So we dragged our bags through the rain, crossed the busy A road and found what looked like a scrap yard with one or two almost roadworthy vehicles. Pretty much as soon as we gave them our details, one staff member said the hire was cancelled and the other started talking about late pickup fees and dragged out a well thumbed piece of paper with what he called the "fine print."
Drivalia isn't part of the main hire car area of the airport. The shuttle buses don't go there and the shuttlebus drivers advise you to avoid Drivalia.
The website didn't recognise our booking and the phone numbers were either engaged or didn't work. Really, there are better solutions than Drivealia. We wasted the best part of a day and had a miserable frustrating experience.
17 de junho de 2026
Opinião espontânea
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
Brilliant service and quick.and…
Brilliant service and quick.and efficient. Very happy.
16 de junho de 2026
Opinião espontânea
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Awful company
Awful company.
Plane was delayed 45mins, so they wanted to charge us 300£ for a late pick up. But only because the agent took 20 minutes with the previous customer. So he said that meant the system cant process us, as we were 1hour 5 minutes over the grace period. No explanation of how he got to 300£, he said it was 30£ for each day of the booking (how does that make any sense, and we had a week booking), that seems like fraud.
This is not a tactic of any other reputable rental company.
16 de maio de 2026
Opinião espontânea
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
Simon and Mila are angels
Simon and Mila are angels - we will never use anyone else- Most trusted car rental in the UK! Thank you
14 de maio de 2026
Opinião espontânea
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
TERRIBLE EXPERIENCE AND SCAM!!
TERRIBLE EXPERIENCE AND SCAM!!! We rented a car online for our 4 day trip in Bristol for $113 euros. To begin with, once we got there they gave us a car different than the one promised. Since we were planning on doing a road trip through many country roads, our ride was very uncomfortable in the end. Secondly, we were forced to either pay 60$ extra a day to get their insurance, or the alternative, to block 1500 POUNDS for 28 DAYS from our bank account in order to pay a "co-insurance". None of these terms were properly updated in the information page and the customer service was very bad. Do not recommend.
14 de maio de 2026
Opinião espontânea
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Nice experience
Nice experience. All went seemless. Short walk from Bristol Airport
Marco was great to deal with
25 de maio de 2026
Opinião espontânea
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Do not book with this company
Do not book with this company. I booked and paid for a car to be collected from Bristol airport..at 1pm. My flight was delayed for an hour and when I got to the airport there were no signs to get there, its not with the other car rental companies. Was told by a bus driver to walk over a flyover during building works for 10 mins.. rang drivalia to ask them to send a courtesy bus to be told that I was over an hour late and they had no cars left. My booking was cancelled. I had to go to the other car rentals and pay £450.00 for 2 days as it was BH weekend and I hadn't booked... drivalia wont discuss or answer me just said go back to the broker carjet with any complaints.. kept my full £125.00 payment... rude staff.. go anywhere else but here !!!!
1 de maio de 2026
Opinião espontânea
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
My wife and I rented an electric car…
My wife and I rented an electric car for the first time with Drivalia for the weekend.
The car was clean and easy to drive.
All the staff were pleasant and helpful especially Mila who helped us with a speedy handover when we returned the vehicle, as we were running late for our flight.
8 de maio de 2026
Opinião espontânea
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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