Drivalia UK - East Midlands Airport Opiniões 

Adolfo and the team at Drivalia EMA were great from start to finish - very friendly and helpful throughout! Thank you!

First class service most helpful

Great experience from start to finish. We arrived at East Midlands airport, telephoned the Drivalia office and spoke to Adolfo. He came to pick us up, took us to their site, we filled out paperwork quickly, we were shown the car (which was meant to be a polo but was upgraded to a top specification Nissan Juke), all marks / stone chips were pointed out and the petrol policy was explained. We got quickly on our way and returned the car a few days later. Drop off was just as easy. We were then taken to the airport. We never felt pressured or ripped off in any way. We did have to pay £5 for the pick up and drop off, but that is the airport drop off fee and not the fault of drivalia. We could have saved and walked, but felt the £5 was worth it. Will definitely use again.

To start with, the information on how to get there, said get on the shuttle bus to the car rental village. Got on the shuttle bus and went to the car rental village and Drivalia are not located there. Got back on the shuttle bus, back to the terminal and then had to get on public transport to there office.
The office is not very well sign posted as it is inside a much larger building with many small units in it, Fortunately the girl on the front desk directed me there.
The evening before I had an e-mail from Drivalia asking if I wanted to check in, to save time on the collection, which I did, and got a code from the DVLA, as it said I would be charged for this at Drivalia.
At the desk I was asked to go thru the check in all again verbally by the staff and show the relevant bits of paper, which fortunately I had with me, plus my Passport and Driving license. So why did I spend and hour of my time the night before scanning in all the these documents and uploading them to who knows where, just to have to do it all again when I got there? Then came the real kick in the nuts.
They asked for swipe of my credit card, which I told them that I do not have one, only a debit. ( My debit card has always been ok at various car rentals, both in the UK and abroad). The man at the desk said a Debit card was not ok and that I was going to be charged £39.99 a day for the rental period, which worked out at £560, which was non refundable which made the overall price of £822.31 for 2 weeks, the man decide to give me a generous discount of £100, at which point I told him where to go and walked out.
Being physically disable and having taken a number of buses to get there, I was furious, as I then had to take a number of buses to get back home. This then left me without transport for 2 weeks till I eventually bought a cheap car for £800, which is great.
The booking was to get me around while my own vehicle was having some restoration work done to it.
Really discussed with Drivalia.

Collected my hire car from East Midlands airport and Adolfo was incredibly helpful and made sure I knew all that I needed before driving away. Highly recommend 👍🏼

Adolfo is a legend! Smile on his face always, very pleasant and a credit to the Drivalia team. I ended up hiring two cars over two consecutive weeks and despite some setbacks with the vehicle I had hired Adolfo made it right. I was skeptical hiring off Drivalia given they’re not ‘main-brand’ but I wasn’t disappointed. Great customer service, open and transparent, and decent price. Couldn’t ask for more!

I will continue to use this hire company for times I need to hire a car as they made everything from start to finish easy and not in anyway stressful. They Ave been nothing but helpful and kind and compassionate when a sudden family emergency arose and I was unable to make bk the arranged confirmed time for the car being returned. Excellent custom skills and very helpful and understanding. I highly recommend them to anyone wanting or needing to hire a vehicle.
Thankyou to them for making my hiring a car so much more pleasant and stress free.

Adolfo was very welcoming and helpful made for a quick check in and we got on our way. Would definitely recommend and use again!

Very good, nice, helpful

Took an Uber all the way to EMA airport. When I get there, they require a "DVLA Check" on my license, which fails due to a bug in DVLA's web site. There's nothing wrong with my license. They refuse to rent me a car for that reason.

They could have requested the DVLA check before letting me go to their branch if that's a requirement, or made it VERY CLEAR that it's needed. In the web site of the broker it says the DVLA check "may be needed" on the smallprint. On the email I received, it said, bring passport, driver's license, and card. I had all what was requested.

Lack of respect for my time and money, not to count the disappointment on the face of my 9-year-old son who had come with me to pick up the car.

Compete waste of money and time.

Friendly and helpful staff. Not everything is perfect but overall very satisfied with the vehicles and service I received.

the location was easy to find, i followed the map to the building and the receptionist said it was right there. the staff members Katia and Adolfo were very friendly and helpful! 10/10 experience 🥰

We walked from East Midlands airport as it was a lovely day, less than 20 minutes. Not east to find which building the office was in but we new we were in the right place.
Adolfo was fantastic, very easy to talk to and and the whole process was a pleasure. A credit to the company. Car was brilliant and a 2025 model. We will book again, especially now we know where the office is.

Very friendly and helpful staff at the desk. Found the place easy enough on Google maps, 10 mins walk from the airport and the car was clean. Fantastic service overall.

Excellent experience - very easy pick up and drop off. Very helpful mid-week when wanted to extend. I was able to reach the office directly immediately.

Used them for the past 2 months and service has been faultless. Adolfo the branch manager and reception is super friendly and helpful. Very close to east midlands airport. Will definitely recommend and use them again and again. Thank you.

Office location was not easy to find - no visible external signs. Had to call in order to get directions.
Unfamiliar with details of hire vehicle and instructions were rather too quickly provided.
There was no manual or written instructions.
Subsequently had difficulty in opening the boot, opening the bonnet when windscreen washer ran out of water and found it impossible to set the satnav - gave up!
Drivalia need to bear in mind that not all of their customers are born with the knowledge of a range of modern motor vehicle controls and characteristics.
May I suggest a crib sheet be provided with, at least, these basic details!
Other than that the handover and return were satisfactory also the car was ok.

We booked car last minute and the guy Adolgo Jimebez was fantastic, nothing too much trouble. Highly recommend this company.