AVOID AT ALL COSTS. I am a health professional and regularly hire cars for long-distance assignments. In 14 years, I have NEVER had an issue like this. I handed the car back at 20:08 and one... Ver mais
Localização
Alterar localização35 McFarlane Street, Paisley, PA3 1SA GLASGOW, SCOTLAND, GB
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Leia as opiniões dos outros
Booked Drivalia through Booking.com for a pick up at Glasgow Airport. Easy to book and excellent price. On line pre register was ok but a bit cumbersome using my phone, had to switch to... Ver mais
A empresa respondeu
Connor and Gary from the Glasgow Airport branch were excellent during our recent trip. Friendly, professional and explained our options clearly. They also remembered our conversations regarding our tr... Ver mais
A empresa respondeu
Connor went literally above and beyond. I left my mobile in the car and he cheerfully brought it back on his next run. Lovely lad and amazing customer service
A empresa respondeu
Informações sobre a empresa
Sobre Drivalia UK - GLASGOW AIRPORT
Escrito pela empresa
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Informações de contacto
35 McFarlane Street, Paisley, PA3 1SA, GLASGOW, SCOTLAND, Reino Unido
- 0141 611 7100
3,6
Aceitável
495 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great efficient service
Great efficient service
Connor great driver
27 de setembro de 2026
Opinião espontânea
Resposta da Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Connor was very welcoming and friendly
Connor was very welcoming and friendly when greeting us. He made the process as smooth as can be. Staff and service were excellent overall.
27 de setembro de 2026
Opinião espontânea
Resposta da Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Be careful with the £1500.00 security…
Be careful with the £1500.00 security deposit. They actually take £1500.00 and hold it 28 days!!! This isn't made clear when you book. Every other car rental company takes an authorization for £1500.00, but it never actually gets taken. To actually hold £1500.00 of every customers money for 28 days is an unacceptable risk in my book. For this reason I won't use again. They were very cheap though! And the car was fine.
23 de setembro de 2026
Opinião espontânea
Resposta da Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Unser Flug hatte 2 1/2 Std Verspätung
Unser Flug hatte 2 1/2 Std. Verspätung. Bei Drivalia Glasgow hiess es unser Auto ist weg. Wir bekamen nur noch ein viel teureres Auto mehr als 500£ für 3 Wochen. Das Auto war innen nicht sauber und der Tank absolut leer. Das war purer Stress bis zur ersten Tankstelle, wo wir für 90£ auffüllten. Nach der mühsamen Reis hätten wir gut darauf verzichten können.
Doch die absolute Frechheit ist am ende werden noch 71£ auftanken verrechnet. Drivalia niemals wieder!
9 de setembro de 2026
Opinião espontânea
Resposta da Drivalia UK - GLASGOW AIRPORT
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
The driver was very polite and…
The driver was very polite and courteous and helpful with the luggage very well run service.
25 de setembro de 2026
Opinião espontânea
Resposta da Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great price and excellent customer…
Great price and excellent customer service from uplift by Connor through to being returned to the airport at the end of the rental by Connor
18 de setembro de 2026
Opinião espontânea
Resposta da Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Resposta da Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Harry was very quick at checking in and…
Harry was very quick at checking in and getting us to the airport
22 de setembro de 2026
Opinião espontânea
Resposta da Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great service from Harry
22 de setembro de 2026
Opinião espontânea
Resposta da Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Ridiculous "admin fee"
I rented a car from Drivalia's Glasgow Airport location on Thursday 17th September. I was asked to pay a £35 admin fee (nearly as much as the car rental) because the name I gave on the booking was a shortened version of the full name on my passport (eg Chris and Christopher). I have been renting cars for some 40 years and this has never happened. The person behind the desk said the only option was to not rent the car. I checked the T&Cs on your website and this requirement is not stated clearly. The time/effort taken to amend the booking on your system would have been 10 seconds max. The "admin" fee was wholly disproportionate. You are not an airline and are not governed by the same regulation.
17 de setembro de 2026
Opinião espontânea
Resposta da Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Friendly and very easy from pick up…
Friendly and very easy from pick up from airport to getting keys. Thank you
22 de setembro de 2026
Opinião espontânea
Resposta da Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Connor is the man!
Connor helped us out. Great service. He needs pay rises and bonuses immediately
20 de setembro de 2026
Opinião espontânea
Resposta da Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
daniel was very helpful and friendly…
daniel was very helpful and friendly with my friend who was renting a car :)
20 de setembro de 2026
Opinião espontânea
Resposta da Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Really great service- Connor was…
Really great service- Connor was brilliant
18 de setembro de 2026
Opinião espontânea
Resposta da Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great hire and everything went smooth
Great hire and everything went smooth. Shout out to Daniel who went above and beyond
15 de setembro de 2026
Opinião espontânea
Resposta da Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Very good service
18 de setembro de 2026
Opinião espontânea
Resposta da Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Appalling customer service from easyJet…
Appalling customer service from easyJet and Drivalia
I appreciate that easyJet and Drivalia are both budget operators, but being “cheap” should not mean completely abandoning your customers when something goes wrong.
My easyJet flight was delayed by around an hour, and I eventually arrived at Glasgow Airport at 10:10pm. I had pre-booked and paid for a hire car with Drivalia, expecting that a flight delay would be something a major airline and car-hire company could reasonably accommodate.
Apparently not.
When I arrived, the Drivalia desk was closed and there was nobody there to help. The easyJet desk was also closed. I was therefore left at the airport with a prepaid car that I could not collect and no member of staff from either company available to offer any assistance or even explain what I was supposed to do.
The particularly frustrating thing is that this was not a situation I had caused. I had booked everything in advance, travelled on the scheduled flight and notified the companies through the booking details. A relatively minor flight delay resulted in me being completely stranded because neither company appears to have any meaningful out-of-hours customer service.
This is not about expecting luxury service from budget companies. It is about basic customer service and having a contingency when things don’t go according to plan.
If you are going to take someone’s money for a flight and a hire car, you should at least have a system in place to deal with customers arriving late because of a delayed flight.
Very poor from both easyJet and Drivalia. Cheap prices are one thing; leaving paying customers stranded at an airport with no assistance whatsoever is quite another.
I will certainly think twice before using either company again.
17 de setembro de 2026
Opinião espontânea
Resposta da Drivalia UK - GLASGOW AIRPORT
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
Had a reservation for a specific…
Had a reservation for a specific vehicle, all booked via an online sales consultant. Contacted the branch 2 days before collection to be told they cannot get the vehicle and do not have an alternative. No notification from anyone officially even now the day after the hire was due to start. Numerous costs incurred, branch manager not interested, customer services number is an invalid number, email address gets bounced back. Dreadful company to deal with.
16 de setembro de 2026
Opinião espontânea
Resposta da Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Quick on everything
Quick on everything, answering the phone, picking up, releasing the car, paperwork and drop off.
All round great experience, Daniel was so efficient and friendly.
13 de setembro de 2026
Opinião espontânea
Resposta da Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Daniel at Glasgow Airport went above…
Daniel at Glasgow Airport went above and beyond to help me!
At what was a very stressful time for me he was understanding and kind.
13 de setembro de 2026
Opinião espontânea
Resposta da Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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