I have had two car rentals recently from Drivalia at Leeds Bradford Airport. The first was sorted by Billy, and the second time a few weeks later by Niz, I can honestly say that these two guys are ext... Ver mais
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Localização
Alterar localizaçãoConey Park, Harrogate Road, Yeadon, LS19 7XS LEEDS, ENGLAND, GB
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Leia as opiniões dos outros
Last week I had a car booked at Leeds Bradford Airport but due to the late arrival of the flight (2 hours) I was told that my car had been reallocated. The advisor did find me another car but of a hig... Ver mais
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1 had a very good experience with Drivalia Car Rental. The service was smooth from check-in to check-out. A big thanks to Abdullah - he was very helpful, polite, and explained everything clearly, es... Ver mais
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We turned up this morning to pick up the car and we did not have a PHYSICAL credit card for holding the deposit. This was our bad for not reading the T&C. However, they were not ready to help figure o... Ver mais
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Informações sobre a empresa
Sobre Drivalia UK - LEEDS BRADFORD AIRPORT
Escrito pela empresa
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Informações de contacto
Coney Park, Harrogate Road, Yeadon, LS19 7XS, LEEDS, ENGLAND, Reino Unido
- 0113 323 4520
4,1
Bom
350 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great service from ray
23 de julho de 2026
Opinião espontânea
Resposta da Drivalia UK - LEEDS BRADFORD AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Late Arrival Means no Car Available
Last week I had a car booked at Leeds Bradford Airport but due to the late arrival of the flight (2 hours) I was told that my car had been reallocated. The advisor did find me another car but of a higher category which cost me over £100 more. I have hired cars many times before - usually at Manchester Airport and have never experienced this before. Is this not why you give your flight number when you book ?
15 de julho de 2026
Opinião espontânea
Resposta da Drivalia UK - LEEDS BRADFORD AIRPORT
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
Resposta da Drivalia UK - LEEDS BRADFORD AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Ray was really helpful with sorting an…
Ray was really helpful with sorting an issue I had with my card
Thank you very much
23 de junho de 2026
Opinião espontânea
Resposta da Drivalia UK - LEEDS BRADFORD AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great from ray
23 de junho de 2026
Opinião espontânea
Resposta da Drivalia UK - LEEDS BRADFORD AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Prepaid Booking Not Honoured Despite Flight Details Provided
I booked and prepaid a vehicle from Drivalia at Leeds Bradford Airport and provided my flight details at the time of booking.
Due to a flight delay outside my control, I arrived 4 minutes beyond Drivalia's stated 1-hour grace period. My original vehicle had been reallocated despite Drivalia having my flight information.
I was told the only vehicle available was a higher category and I incurred an additional charge of €307.23 for the vehicle and associated insurance.
I subsequently complained, explaining that the delay was due to my flight and that I had supplied flight details when booking. Drivalia declined to refund the additional charges and offered only a future discount voucher.
In my view, customers should be aware that arriving shortly after the grace period, even following a disclosed flight delay, may result in substantial additional costs.
I am currently pursuing the matter through the formal complaints process.
1 de junho de 2026
Opinião espontânea
Resposta da Drivalia UK - LEEDS BRADFORD AIRPORT
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
fab from ray
22 de junho de 2026
Opinião espontânea
Resposta da Drivalia UK - LEEDS BRADFORD AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Amazing professional service from ray
20 de junho de 2026
Opinião espontânea
Resposta da Drivalia UK - LEEDS BRADFORD AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great service by rehan
16 de junho de 2026
Opinião espontânea
Resposta da Drivalia UK - LEEDS BRADFORD AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great experience thanks ray
16 de junho de 2026
Opinião espontânea
Resposta da Drivalia UK - LEEDS BRADFORD AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Fab from ray
9 de junho de 2026
Opinião espontânea
Resposta da Drivalia UK - LEEDS BRADFORD AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Ray was great
8 de junho de 2026
Opinião espontânea
Resposta da Drivalia UK - LEEDS BRADFORD AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Ray was amazing big thanks from the lad
7 de junho de 2026
Opinião espontânea
Resposta da Drivalia UK - LEEDS BRADFORD AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Resposta da Drivalia UK - LEEDS BRADFORD AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Upselling on Insurance
Plane delayed but into the Airport before the hour was expired. Rang the Hire Centre and even with two trying got no response. Finally got through to be told they had no Record of the booking. Bilaal knew there were 6 of us and appeared in a small saloon to collect us and luggage. The car we hired was not there and we were given a replacement. We had insurance through our booking agent. This was not accepted. We were told we HAD to take Drivalia Insurance, at twice the price, or we could not take the vehicle. After later complaining, via e-Mail, we were advised we could have taken the vehicle without the additional insurance. Not happy with the original employee. When returning the vehicle we were met by Rehan who was polite, and was very efficient, and returned us to the Airport. A mixed bag. Watch out for Insurance Upselling.First and Last time.
27 de maio de 2026
Opinião espontânea
Resposta da Drivalia UK - LEEDS BRADFORD AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
This is how much of a joke this company…
This is how much of a joke this company is, they didnt even read the review, they just post the standard:
“Drivalia UK - LEEDS BRADFORD AIRPORT logo
Reply from Drivalia UK - LEEDS BRADFORD AIRPORT
2 days ago
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia”
I already communicated through your lousy customer service.
I bet they post the SAME response to this review. Absolute scammers. DONT BOOK WITH THESE GUYS, THEY ARE THIEVES!
26 de maio de 2026
Opinião espontânea
Fantastic service from rehan
3 de junho de 2026
Opinião espontânea
Resposta da Drivalia UK - LEEDS BRADFORD AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Amazing from rehan
1 de junho de 2026
Opinião espontânea
Resposta da Drivalia UK - LEEDS BRADFORD AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
In Leeds Bradford Uk Airport
In Leeds Bradford Uk Airport managed by asians, very rude, I booked through a broker Booking.com, not directly with Drivalia, I did that hundreds times ,hundreds I`m not exagerating and I never ever had a similar problem before.... bookings for hertz Avis Europcar Budget etc never had any issue.
They wouldn't give me the car unless I bought a comprehensive extra insurance policy. which I had purchased anyway with Booking.com, as I always did with all broker companies I normally use, paying twice for the full insurance cover.
I was arguing for almost 20 minutes, I was in a hurry to get to work and had to pay an additional £480 in insurance for the 2 weeks rental,
They won't see me again for sure, I hope they spend it on medicines
16 de setembro de 2025
Opinião espontânea
Resposta da Drivalia UK - LEEDS BRADFORD AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
I recently rented a car from drivalia… very helpful and a pleasure to deal with
I recently rented a car from drivalia at leeds/bradford airport. I found the staff very helpful and polite. Explained everything . Even let me use their phone as my phone wouldn't work as I came from Ireland. Will use this service again
19 de maio de 2026
Opinião espontânea
Resposta da Drivalia UK - LEEDS BRADFORD AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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