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DriveTime Car Sales - Chesapeake Opiniões 

53
TrustScore: 4.5 em 5

4,4

1705 S Military Hwy, 23320 Chesapeake, VA, US


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Eric at DriveTime in Chesapeake, VA, went above and beyond to make our experience fun, seamless, and positive. The entire staff provided excellent customer service and there were no pushy sales tactic... Ver mais

Classificada 5 em 5 estrelas

I went in with every bit of hope of leaving with a car the same night and Myranda done just that! Not only was she patient with me being a first time buyer and having questions and wanting to contact... Ver mais

Classificada 5 em 5 estrelas

Bought a car from Chesapeake, Virginia is DriveTime. I live in North Carolina. I’ve been been working on it for a little over two weeks sales associates throughout the home process. Made everything go... Ver mais

Classificada 5 em 5 estrelas

When I walked into Drivetime I was welcomed with warm smiles from Robert and another staff, I didn’t get their name. Robert then introduced me to Eric who was superrrrrr helpful with purchasing my SUV... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Concessionário de carros usados
  2. Mercado Auto
  3. Concessionário auto
  4. Empresa de finanças e empréstimos para carros

Sobre DriveTime Car Sales - Chesapeake

Escrito pela empresa

Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.

Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.

Shop with confidence

Escrito pela empresa

Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.

Informações de contacto

  • 1705 S Military Hwy, 23320, Chesapeake, VA, Estados Unidos da América

  • 17574486262
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Shop every car with your personalized terms!

4,4

Excelente

TrustScore: 4.5 em 5

53 opiniões

5 estrelas
4 estrelas
3 estrelas
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1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 97% das suas opiniões negativas

Geralmente responde em 14 horas

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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(53)

3563 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Drivetime, Death trap!!

Drivetime, how do you miss an inspection on a vehicle? How do you claim a vehicle is great and it’s not? Trust me God knows each and every time you lie to a customer about your vehicles being great or in supposedly great condition!! My family and I could’ve died, when someone put the wrong part on my vehicle and caused the front tire rod to break. Thankfully we weren’t on the highway when it happened. So tell me how do you live with yourself knowingly you could’ve caused a family their life. Put yourself in my position, would you not be upset? All in all, I would not recommend anyone to get a vehicle from you all, unless they do an actual inspection themselves within the timeframe of getting the vehicle from you. Unfortunately for me, the timeframe ran out for me to returning the Jeep back. Because the breakdown happened three weeks after the fact and mind you I’d only had my vehicle a month.

28 de julho de 2023
Opinião espontânea
logótipo da DriveTime Car Sales - Chesapeake

Resposta da DriveTime Car Sales - Chesapeake

We appreciate you taking the time to comment. All of our pre-owned cars are mechanically inspected prior to being placed on lots and backed by a 30-day/1,500-mile Limited Warranty. If you have additional questions, please call our Customer Relations Department at (888) 290-0148.

Classificada 5 em 5 estrelas

Great customer experience

I just want to take a minute to rate my experience at DriveTime - Chesapeake. The entire process was very smooth from beginning to end. More specifically I would like to thank my saleswoman, Tia. Not only was she good-humored and extremely patient, but also a true professional. I was able to leave with my car the same day and felt very confident and satisfied in my decision.
So thank you, Tia, for making the entire experience of buying a car an absolute breeze!

27 de julho de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Chesapeake location the manager was…

Chesapeake location the manager was laughing at me after I was crying and complaining they sold me a defective car they are scammers

23 de maio de 2023
Opinião espontânea
logótipo da DriveTime Car Sales - Chesapeake

Resposta da DriveTime Car Sales - Chesapeake

Thank you for providing us with your feedback regarding your experience with our Chesapeake location. It's our goal to provide all our potential customers a personalized and comfortable experience. If at any time the service level or communication at DriveTime is not up to our standards, we would definitely like the opportunity to address this. If you would like to discuss your review further, please contact our Customer Relations Department at (888) 290-0148 and an agent would be happy to assist.

Classificada 5 em 5 estrelas

Great experience

Antonio Davenport was a great help with this process of me buying the car. I already knew what car i wanted he pulled up went over the numbers with and i was in my car within a few days. He was absolutely wonderful to work with.

30 de março de 2023
Classificada 3 em 5 estrelas

Approval online means nothing

I was approved and given a down payment amount and monthly payments. I spent hours inside because what I was approved for they didn’t honor. I spent more down and my payments are way to high.

2 de março de 2023
logótipo da DriveTime Car Sales - Chesapeake

Resposta da DriveTime Car Sales - Chesapeake

Hello LaQuita,

Thank you for taking the time to leave your feedback. I am truly sorry to hear that you are feeling misled concerning the approval options that were presented to you.

We look at four factors when it comes to the overall financing options. That includes your income, credit score, and the vehicle you select, which can affect that fourth factor, the required down payment. We accept outside financing as well if you are not satisfied with the approval options offered by our financing partner, Bridgecrest.

We also offer a 5-day Vehicle Return Policy (VRP), which allows our customers time to inspect and get comfortable with their purchase. If they are not pleased with their vehicle, the vehicle can be returned within the first 5-business days (not including the date of sale, holidays we are closed, and Sundays).

If you have any questions regarding your approval options, please contact your local dealership.

Kindly,

DriveTime Customer Relations

Classificada 5 em 5 estrelas

I went in with every bit of hope of…

I went in with every bit of hope of leaving with a car the same night and Myranda done just that! Not only was she patient with me being a first time buyer and having questions and wanting to contact other people to se show they felt but she was understanding! Also very quick to solve a problem when it began to arise with the credit application. I would definitely buy another car here!

6 de janeiro de 2023
Classificada 2 em 5 estrelas

Avoid the Chesapeake VA location.

I was dealing with the location closest to me in Salem Virginia and they were awesome. No complaints. I’d totally buy from them if there were something on the lot I liked. However, the car I was interested in was in Chesapeake Virginia. I’m an insurance agent and it’s a busy season for us right now so I had to wait 3 weeks to drive to Chesapeake (4.5 hours away) to pick it up. It was reserved for me and I paid the down payment through the Salem location. When I got there, the car was Filthy! Inside and out. Like it was being used as someone’s daily driver. I asked about it being so dirty and they told me they don’t have a detail shop at their dealership. Yet all of the other cars on the lot appeared to be clean. I have to pay $100 to have it detailed by someone this week. It’s that dirty! The picture of the mileage online was thousands of miles less than what was actually on the car. Empty gas tank too. I’ve never purchased a car that didn’t have a full tank of gas when I drove it off the lot.
You should consider doing “transfers” for a fee. I don’t believe that the car would have been turned over to me in Salem in the current condition. Thoroughly disappointed in the Chesapeake location. 100% will NOT do business with them again.

29 de outubro de 2022
logótipo da DriveTime Car Sales - Chesapeake

Resposta da DriveTime Car Sales - Chesapeake

Hello Angela,

Thank you for sharing your feedback. We are truly sorry to hear that you were dissatisfied with the cleanliness of your purchase.

Please know that we make our best effort to ensure our vehicles are presentable at the time of sale, and we want to apologize if this was not the case with your vehicle.

That said, we want to apologize again if this has negatively impacted your experience. If you need further assistance, please reach out to our Customer Relations team at (888) 290-0148.

Respectfully,

DriveTime Customer Relations

Classificada 4 em 5 estrelas

Our so-so experience

Our salesman was great, but we were not informed of the GPS tracking, which if my research is correct is illegal in NC. The car was dirty and when we asked about bringing it back to be cleaned we were told maybe if it isn't busy.

24 de setembro de 2022
Classificada 5 em 5 estrelas

Antonio Davenport is the best

My husband and I came to drivetime looking for a car. We have had a rough few months since Joseph has been cancer free. Every door we tried seemed to close on us but Antonio went above and beyond. He was very understanding towards our situation and worked within our budget. We dont see too many salesman who still have their humanity. Antonio Davenport is extremely knowledgeable about not only cars but which vehicle would work best for you. We are grateful after many dealerships had us wasting time and money with zero solutions. Antonio is firm, caring, funny and a valuable asset to this company. He should receive a pay raise for this. Thanks Antonio!

17 de setembro de 2022
Classificada 5 em 5 estrelas

My husband was so satisfied with…

My husband was so satisfied with Anthony at Chesapeake VA got him riding about two hours in his new car..great customer service and satisfaction…Thanks Anthony for all your generosity towards our new car.,.

7 de setembro de 2022

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