DriveTime Car Sales - Greensboro Opiniões 51

If I could give 0 stars I would . I purchased a vehicle from the Greensboro location and 9 days later I was in the shop . Precision tune , shop they recommended who stated there was no issue. Less than 30days the engine light came back on for the same issue. I repaired the issue and now my car is cutting off in traffic ! I reported them to the BBB and it clearly doesn’t matter. These people are selling broken cars ! Selling a used car that you know is broken is WRONG and should be illegal!

I have not heard from the dealership so I was under distress about my plates ect and the dealer requested me to provide lunch and all that for a celebration of me getting approved! I feel it’s all about the selling of a car instead helping the customers in need!

Great service and progress by 2 hours awesome and there are good deal with it !

I purchased a Hyundai Tucson from DriveTime of Greensboro on Wendover Avenue on March 4, 2026. My salesman, Eric Wardlaw, did an outstanding job guiding me through the process. He was professional, efficient, and made the buying experience smooth. Unfortunately, everything after the sale has been extremely disappointing.

On March 31, less than a month after purchase, the check engine light came on and the vehicle would not exceed 60 mph. I contacted DriveTime immediately and was instructed to take the vehicle to a garage that honors the SilverRock warranty. The garage diagnosed the vehicle and informed me that the issue required attention from a Hyundai dealership.

On April 1, I had the vehicle towed to Capital Hyundai, where it has remained ever since. Today is April 6, and as far as I know, the vehicle still has not been inspected. What has made this situation worse is the complete lack of support from both DriveTime and Capital Hyundai. I have called DriveTime, their “special customer service team,” and even requested to speak with a manager. Three days later, I still have not received a single call back.

Meanwhile, I am paying for a rental car out of my own pocket and, apparently, I’m still expected to make my regular car payment on a vehicle I cannot even drive. No one seems concerned about the inconvenience, the cost, or the fact that the vehicle failed so quickly after purchase.

This has been one of the most frustrating customer service experiences I have ever had. While the sales process was handled well, the lack of follow‑through, communication, and accountability afterward has been extremely disappointing. I hope this review encourages DriveTime to take customer concerns more seriously and provide the level of service their customers deserve.

Jamie Great experience made the experience so much easier and fun

Jamie Johnson was amazing!! Willing to let us drive anything and answered every question we had! Great experience working with him!

Today February 11 I came into drive time and my experience was very good and they treated me well.

Lawren was a pleasure to work with. She did what I needed to get me vehicle I wanted

Jamie Johnson was the best! Being a first time buyer he explained everything to me with care and kindness taking his time to get me exactly what I wanted. He is awesome and I highly recommend any and everyone to use Jamie as your car dealer

Great experience

Friendly people easy process

Jamie Johnson is wonderful he made my car buying experience fun and not hectic. Quick and efficient and explained everything very well.

Jamie made my purchase seemless. Love my new car

Mr. Eric Wardlaw was awesome and very happy about doing his job. He helped every step of the way. I highly recommend him if you’re looking for a new or used vehicle. Very friendly and a veteran who will take care of his other fellow veterans.

Eric was AMAZING!!! You couldn’t ask for a better experience! Friendly, knowledgeable, and courteous!

Thank you Eric!!!

Mr. Wardlaw worked with me for a couple of days until we found what I wanted. He worked a deal with me got everything taken care of and I’m very satisfied thank you much for your help.i love my new car

Robert was great and very knowledgeable. I will definitely buy again

Kosie was very helpful. He went out his way to find a vehicle that fit me and my budget. The vehicle I drove was smooth and comfortable for me and my son. I would definitely recommend him he said he has a lot of experience in this business and it shows without a doubt. Everyone in there was friendly.

Kosie Williams, an awesome salesperson!!