DriveTime Car Sales - NE Nashville Opiniões 

1 STAR. I WOULD NOT RECOMMEND DRIVE TIME NASHVILLE, TENNESSEE TO ANYONE.

I recently purchased a vehicle from Drive Time in June for my son. This was supposed to be his very first car, something he worked for and was excited about. Unfortunately, what should have been a great experience has turned into an absolute nightmare.

Within the first couple of weeks of owning the vehicle, it broke down. Drive Time directed us to their warranty department to have it repaired. We got the vehicle back several weeks later, only to discover it was having the exact same problems.

We were then sent back through the claims department and ended up having to come out of pocket another $1,000. After several more weeks, the same issues continued. Now the warranty department is refusing to fix the vehicle, and Drive Time has offered us no reasonable solution.

We are now stuck with a $40,000 vehicle that doesn't run, while my son is still expected to make payments on it.

What makes this even more frustrating is that we specifically asked for a full refund or a replacement vehicle. Instead of working with us in good faith, we felt pressured into purchasing this particular vehicle because we didn't have a large amount of money available for a down payment.

I understand that sometimes vehicles have mechanical problems. What I don't understand is how a company can sell someone a vehicle, have it break down almost immediately, fail to resolve the same recurring problems, and then leave the customer holding the bill.

This isn't just about a car. This is about a young man buying his very first vehicle and being left with a financial burden instead of something he can depend on.

Customer service should mean standing behind what you sell. Putting customers first should mean something. And doing the right thing shouldn't be optional.

All we have asked for is a fair resolution, either a full refund or a dependable replacement vehicle.

Based on our experience, I cannot recommend Drive Time Nashville to anyone looking for a reliable vehicle or customer service that actually puts the customer first.

I sincerely hope someone in management takes responsibility and makes this right. Jeff dowlen

The salesman "Blake" made it an awesome experience. He was very friendly, informative, and knowledgeable. I would highly recommend DriveTime to anyone looking for great service and great cars.

Jarrison was helpful and patient and answered all questions

Oh my goodness. This has been the best car buying experience that I’ve ever had. Justin Farley and his team at the Madison , Tn location are absolutely amazing and I will definitely recommend them to everyone. So to Justin and his team, from the bottom of my ♥️! Thanks so much. Professional service and communication was an A plus plus plus.
Melissa Mc

Jarrison was helpful, informative & quick! I was out in no time

Great sales expert and professionally mannered. Would definitely recommend to anyone. Jarrison English great guy

Very quick and easy. Jarrison was extremely helpful and has a great personality for the job.

Jarrison was absolutely fantastic! Super friendly, accommodating and knowledgeable. He helped make the process easy and quick.

Thanks DriveTime!

Drove all the way to Nashville from Kentucky. The team from the Kentucky store and Nashville made this process quick and easy ! I love my new 2022 dodge charger !!

My rep was Jarrison awesome customer service from the beginning to the end.

I’m a first time buyer and they gave me a car with many problems only 3 days in and I wasn’t informed about the return policy.More days I drive this car many more problems and that’s not a great experience for my very first car.

Very helpful & informative with everything

Had a great experience! Jarrison English was very helpful! Highly recommended!

I had an amazing experience. Jarrison took care of any and all concerns I had. He was patient through me changing my mind half way through the process. If you're needing a car and want to be heard and seen, go see Jarrison at NE Drivetime.

My experience was amazing . Jarrison was very helpful and informative

Great service from Jarrison English. Would definitely recommend.

I started having a problem with the car yesterday and now today the check engine light is on now I have to figure out what’s going on with the car

Jarrison made my experience so smooth and easy!! I cannot recommend this location enough. Ask for Jarrison to help you out

Overall great guy. Needs met, questions answered.