DriveTime Car Sales - Williamstown Opiniões 

The customer service rep Anthony was at tentative courteous, and very detailed

Having employees like Rick in Williamstown who make customers welcomed and relaxed I enjoyed my experience greatly

I unfortunately bought from Drive Time (Turnersville, NJ) in October 2023, a 2017 Dodge Durango. It has been 8 months of hell. I have yet to drive this car for a solid month without it going to the shop for the same issue (no start) which can’t be figured out. Most recently it was in there for five weeks, I got it back last Tuesday for one week and it was back in the shop again this past Tuesday. I have been renting cars on top of paying a car payment and car insurance for a vehicle that I barely drive. I have reached out to drive time as well as the corporate office and they tell me there is absolutely nothing they will do nor will they let me trade it in and get something that actually runs. This has been one of the worst experiences I have ever dealt with in all my years of driving . I will never buy from them again nor will I ever recommend anyone to buy from them. I understand that you do have seven days to decide that you don’t want the car however, my issue with the car happened 14 days after buying the car, this company does not and will not stand by the cars that they sell.

Anthony was the one that helped us with our vehicle we went there the first time but couldn't get the car because we didn't have insurance now we have insurance and have the best car and I want to say thank you for helping us with this vehicle and if I have any more questions I will reach out until then have a great day.

I had the worst 2 days before my purchase and going to drive time was the best decision. Frank was amazing and so was the general manager (sorry I can’t remember the name). Very knowledgeable, friendly and open for the million questions I had! I’m so pleased with my new vehicle…a little skeptical at first, however they made me feel right at home, not taken advantage of and confident in my purchase! Thanks guys, you really helped!

Bought a car 1/29 had no windshield wipers front or back on 2/1 my entire power steering went out and car was making a noise like the axel was gonna fall off or something was lose on it. Also the car was jerking and struggling to get past 2nd gear. Took to several body shops that the Warranty company. They could not figure out why all this was happening after 4 visit and the car not being able to drive for 9 days. Keep in mind I only had the car for less than a month. Finally i took the car to the Chevrolet Dealership and found out the car was wired wrong, was missing bolts in the axel did not have a wheel alignment and the throttle body was clogged. All things that should have been checked prior to putting on the lot for purchase. And the Warranty company nor Drive time would pay for the work to be completed. So not only did i have to pay for all the work to be completed I was met with terrible customer service and no accountability for a bad car being sold. Not sure what is going on there but they are certainly selling bad cars and not taking responsibility!

Anthony made a bad situation great by helping my wife and I get into a nice reliable car! Will definitely go back again and again; and will definitely send family and friends over to them!!

On Oct 18, 2023 I purchased a 2017 Nissan Armada from Williamstown NJ. I took my car to get a diagnostics on 1/20/24 and come to find out that I needed over 2k worth of work. It needed supreme steering tie rod, Valve Cover Gasket, Felpro Gasket, Engine intake manifold gasket and wheel hub and bearing. I called the warranty company SilverRock. They only covered $416.00. This is a warning to the next consumer check all the codes before you buy the car. They company removed all the codes and if you do not get a diagnostics on the auto you will not know the issue with the automobile. I am going to attach the invoice so that this is transparent to Drivetime and the people reading this review. I had my work done at Nelson's Auto Service in Aston PA.
Valve Cover Gasket R&R (One Side) Deferred
Item Name Description Price QTY/HRS Amount
1 Valve Cover Gasket R&R (One Side) Includes: The removal of component and all necessary components for
access. Does not include: System diagnosis, testing, or a vehicle road test.
This operation is to be used for applications of both gasket material or a
liquid sealant based on application.
$448.00
2 Felpro Gasket $300.99 1 $300.99
3 Autotecnica Engine Intake Manifold
Gasket
A8040495529ANA $17.60 8 $140.80
Service subtotal: $889.79
Page 2 of 2
Tie Rod R&R (One Side, Inner) Deferred
Item Name Description Price QTY/HRS Amount
1 Tie Rod R&R (One Side, Inner) Includes: The removal of component and all necessary components for
access. Does not include: System diagnosis, testing, wheel alignment, or a
vehicle road test.
$168.00
2 Mevotech Supreme Steering Tie Rod End MS30703 $66.68 1 $66.68
Service subtotal: $234.68

Wheel Hub And Bearing Assembly R&R (One Side, Front)

Item
Name

1
Wheel Hub And Bearing Assembly R&R(One Side, Front)
Includes: The removal of component and all necessary components for access. Does not include: System diagnosis, testing, wheel alignment, or a vehicle road test.
$224.00
2
Duralast Gold Wheel Bearing/HubAssembly-Front
DLG500704
$310.06
1
$310.06
Service subtotal: $534.06
TOTAL-$1,658.53

All sales reps were knowledgeable and very professional. Made us feel at home and in good hands. Will definitely be back to purchase another vehicle.

The salesman was soo friendly and patient with me and my husband and explained everything to us in detail and took they’re time helping us I was soo nervous at first about financing a car but by the end I felt very secure with our purchase.

Excellent customer service very friendly and clean and work with you financially . Will be going back!

Thank you Solomon !!

Good people. Saul, Kat,Anthony Derrick

Joanna at the Wrightstown office was a true sweetheart. The whole process from start to finish was seamless. I highly recommend them.

Anthony made it so easy after I have been trying to get a car with my credit…so thankful u guys r the best !!!!i m telling everyone!!!!

Our experience was excellent. Katerine was very professional and helpful. Excellent service with the whole staff. Would highly recommend this location

Easy going good service I was very pleased of the outcome yes I would send someone there to get a car. A+ service thank you drive time.keep up the good work.

Amber and the associates of the Plymouth meeting made the visit easy, and have a great learning lesson. I’ve already recommended my brother to go up there and check them out!

William Benton was awesome! Such a great guy, he made the process seamless and his vibrant personality made DriveTime worth referring to. He was very knowledgeable, funny but professional relatable, and has great taste in vehicles. He heard exactly what I wanted and found the exact car! Thank you William !