ITCA Association Opiniões 205

Warning – Scam Experience with ITCA
I paid 165 EUR for an international driving permit from ITCA.
After payment:
They changed the validity from 10 years to 5 years
They requested extra fees (14 EUR) via a suspicious Jotform link
They refused to ship unless I paid more
They ignored all my messages and refund requests
This is clearly misleading and possibly fraudulent.
Do NOT trust this company.

Never use never trust on this website
Very bad experience with ITCA. The service feels unreliable and possibly misleading. There is a lack of proper verification, and customer support is extremely poor.

AVOID THIS COMPANY! I paid for their guaranteed "15-30 minute URGENT processing." Their policy states they offer weekend service if you pay the fee and call their WhatsApp. I did exactly that on Sunday, but nobody answered.

On Monday morning, they missed the 30-minute window again. After trying to contact them for 2 hours with zero response, I officially cancelled my order at 12:15 PM and used a competitor (who for half price delivered in under an hour). ITCA completely ignored my cancellation and emailed the useless document at 4:16 PM—long after my car rental office closed! Now they refuse a full refund for a service they failed to provide. Save your money!

Easy way of applying and fast..

Anyone can do the same thing this fake company is doing at home. They are a fake company — they just print IDs themselves.”

After several attempts to contact the company and leaving a 1-star review here, they did finally respond and offer to provide the permit. I requested a refund instead and they immediately initiated the process, which was appreciated, thus the edit to this review. While I commend them for processing the refund, I'm dissatisfied with the lack of clarity surrounding their "association", ".org" and finally, legal status of the documents they are selling.

A few things for future customers to consider, which ITCA does not clearly outline on their site:

*You MUST obtain an international driving permit in the country in which your driving license was issued. For example, if you have a US license, you can only request an international permit IN the US and there are only two legal entities providing those: AAA, AATA. If you have a French driving license, you may only request an international permit through the ANTS online portal.

**All other companies claiming to be "official" are in fact NOT and you run the risk of having overseas driving privileges declared illegal or having rental car contracts declined.

Hope this helps clarify the process for others and I encourage ITCA to be more forthright in their claims.

I applied for my International Driving Permit using my laptop. Simple form, official authorization, no hassle. Delivered quickly at $35. I highly recommend it to travelers.

I had an excellent experience with ITCA!

I initially applied for my IDP through another company, but they completely missed their promised delivery date, provided no proper tracking, and gave slow responses with little support. Because of their delay, I was left with very little time before my trip.

Needing urgent help, I chose ITCA’s express delivery to India and informed them about my tight deadline. They quickly prioritized my request, kept me updated at every stage, and provided accurate courier tracking information. I received my International Driving Permit within just 4 days — perfectly timed for my travel plans!

The process was smooth, fast, and transparent. Truly appreciate their efficiency and professionalism. Highly recommend ITCA to anyone looking for a reliable and hassle-free IDP service!

The service is excellent: they send all documentation through DHL, and everything arrives on time and in perfect condition. Their attention is truly personalized; in my case, I experienced a robbery while traveling and inquired about replacing my license. Catrina was the one who assisted me every step of the way. She did an outstanding job following up on my case until I recovered my documentation. I’d like to extend a special congratulations to her! The ITCA team works very well.

I went on vacation to Vietnam and was planning to go on 3 week roadtrip to north Vietnam.I applied for IDP for Vietnam where 1968 version is needed along with license.They sent me 1949 version,unfortunately i have to cancel my ride plans as they denied to give me the 1968 version of IDP.After returning home, they contacted me and refunded the money.

They delivered the product on time and they support us for any amended request.

Excellent same day service. After a minor issue it was resolved after exchanging 3 emails. All in all top !!

I would recommend not using this service, they are unresponsive and not a UK registered company.

I had an issue while filing my application, which I had highlighted immediately after filing, for which more than half a dozen mails were exchanged over the course of 3 days but failed to find a swift resolution, Steve wrote back from UK understanding the issue fairly, while their team was to follow up but failed to understand or look into the details carefully, and my application has been left hanging ever since. They are fairly uncoordinated, there is no sense of urgency and none of their contact nos. work. These contact nos. provided on their website are with UK codes while this organisation is registered as Strong Emlak LTD. In Turkey VAT NO TR-7690748865

​They are conducting printing and shipping by three companies:
. Mr Steve Brwon in the UK.
. Moayed AL MOMTAZ LTD. Co. in Turkey.
. Gaurang Thakkar Co. in Malaysia.
. Reliance Borneo Global SND BHD. CO. in India.

There is no accountability on their part,
I would recommend not using this service.

Very nice service

I want to express my gratitude to ITCA, especially to Marty. I lost my ITCA soft copy document from my email, so I contacted them to get it back. Without any hesitation, Marty sent it back to me after a few minutes

they have good customer support

Incapable d'écrire une adresse correctement et incapable de changer de moyens d'envois.
Service client déplorable qui se permet d'infantiliser ses clients.
Bilan j'ai perdu 170€ .....

C'est bien ce que je disais, grosse arnaque.
Il suffit de lire leur réponse :
- je ne parle pas anglais.
- et je dois contacter moi même DHL, alors que j'ai payé un service. La blague le client qui s'occupe de son envoi, si vous voulez je peux imprimer le permis aussi 😂😂😂.

Rendez moi mon argent s'il vous plaît.

Kudos to Marty, John and Nur for assisting.

Fantasitic Experience... The team (specially Marty) did eveything they can to issue me the permit :)
Highly recommended service provider....

Marty was able to provide the service I was asking for and answered all the questions I had. Thank you so much.