e-tradecounter Opiniões 

668
•
TrustScore: 4.5 em 5

4,3

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Spent ages in B&Q looking for replacement bulbs for under cupboard lights. Came home, looked online, ordered easily. Delivered, standard delivery 2 days later. Able to track delivery. Really good ha... Ver mais

Classificada 5 em 5 estrelas

Ordered 6 electric wall heaters to replace current ones which had become faulty. Being winter, needed them quickly and e-tradecounter delivered on that score, arriving next day. Had a couple of querie... Ver mais

Classificada 5 em 5 estrelas

I wasn't sure exactly what I wanted but a quick chat with Sara on the 'live chat' gave me all the answers. I rang to place my order and again spoke with Sara who remembered me from the 'live chat'.... Ver mais

Classificada 3 em 5 estrelas

The goods arrived next day & the product functioned as expected. But the item was packaged in a much too large a box with no cushioning or filling material whatsoever, so could easily have arri... Ver mais

Informações sobre a empresa

  1. Serviços de aquecimento
  2. também em
  3. Canalizador
  4. Loja de Iluminação
  5. Loja de utensílios de cozinha
  6. Loja especializada em baterias

Informação fornecida por diversas fontes externas

We use TrustPilot to monitor and review our performance and to allow new and existing customers to buy with confidence. Our goal is for every customer to give us 5 star reviews, if a reviewer has a negative comment then we look at how we can improve our service to make sure the problem doesn't repeat itself so improving future customer experiences and the overall performance of the company.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

668 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,3

Todas as opiniões

(668)

0 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 4 em 5 estrelas

Good service

I ordered replacement tubes for my under cupboard lights. They arrived within a couple of days which was excellent service. My only criticism was the amount of postage I had to pay. It was greater than the cost of the tubes.

10 de março de 2016
Opinião espontânea
Classificada 2 em 5 estrelas

Don't order Fridays

I placed order on Friday afternoon and paid extra for next working day should have been Monday delivery. I received order 3.30pm Wednesday when I phoned on Monday to inquire about time of delivery i was told because I ordered on Friday afternoon was the reason it arrived late still took the money through

7 de março de 2016
Opinião espontânea
logótipo da e-tradecounter

Resposta da e-tradecounter

Dear Mr Bernard

I can see from our system that you placed you order on Friday 26th February @ 16:06 after our office closed. I can then see that your order was shipped on Monday 29th and according to our tracking system signed for by yourself on Tuesday 01 Mar 2016 @ 15:59.
Are you sure you aren't getting us confused with someone else?

Kind Regards
e-tradecounter

Classificada 5 em 5 estrelas

Panel heater

I ordered a panel heater, it was delivered within a couple of days. Really happy with the service.

25 de fevereiro de 2016
Opinião espontânea
Classificada 1 em 5 estrelas

E TRADE POOR

Have used e trade counter many times before and on the hole was ok. But this time paid extra for next day delivery and they lost my items that would have not been so bad if the could tell me what was going on. Said they would ring us back and never did we end up ring them back to chase them.we where told if we had ordered more it wouldn't have been a problem.this time i find there service less then poor.I hope this does get back to the people that do care because the person that dealt with us didn't care.

22 de fevereiro de 2016
Opinião espontânea
logótipo da e-tradecounter

Resposta da e-tradecounter

James
We are obviously disappointed that you felt you needed to leave us a negative review and we are sorry that on this occasion we didn't perform up to our normal high standards that you have become used to when ordering from us.
I have looked into the Customer Service log in relation to the order you placed with us and I can see that it was a courier issue that caused your order to become delayed, which I believe you were aware of.
We always aim to provide a first class service and thank you for your future custom.
Kind Regards
Customer Service.

Classificada 5 em 5 estrelas

Great service, enough said.

Ordering was easy and delivery was well within estimated time. Text received day before planned delivery offering" not at home options. Can't fault the service.

17 de fevereiro de 2016
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent Service

I was desperately requiring a part so called them up and they had the part with me the very next day. Cannot fault the service.

15 de fevereiro de 2016
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent Delivery

Products were received as arranged. Flexibility to alter delivery date was very helpful. Text updates on delivery schedule also helpful. Good all-round communication.

7 de fevereiro de 2016
Opinião espontânea
Classificada 5 em 5 estrelas

Good

Item arrived in the stated delivery time frame

28 de janeiro de 2016
Opinião espontânea
Classificada 5 em 5 estrelas

Review

Fantastic service - will definitely recommend

25 de janeiro de 2016
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service

My order was delivered the day after my internet order. I don't think that a better service would be available.

22 de janeiro de 2016
Opinião espontânea
Classificada 5 em 5 estrelas

Happy Customer

Excellent prompt service. Parcel arrived well before due date.
Rapid response, very well packaged.
We would definitely trade with this company again in the future.

31 de dezembro de 2015
Opinião espontânea

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