Spent ages in B&Q looking for replacement bulbs for under cupboard lights. Came home, looked online, ordered easily. Delivered, standard delivery 2 days later. Able to track delivery. Really good ha... Ver mais
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Leia as opiniões dos outros
Ordered 6 electric wall heaters to replace current ones which had become faulty. Being winter, needed them quickly and e-tradecounter delivered on that score, arriving next day. Had a couple of querie... Ver mais
I wasn't sure exactly what I wanted but a quick chat with Sara on the 'live chat' gave me all the answers. I rang to place my order and again spoke with Sara who remembered me from the 'live chat'.... Ver mais
The goods arrived next day & the product functioned as expected. But the item was packaged in a much too large a box with no cushioning or filling material whatsoever, so could easily have arri... Ver mais
Informações sobre a empresa
- Serviços de aquecimento
- também em
- Canalizador
- Loja de Iluminação
- Loja de utensílios de cozinha
- Loja especializada em baterias
Informação fornecida por diversas fontes externas
We use TrustPilot to monitor and review our performance and to allow new and existing customers to buy with confidence. Our goal is for every customer to give us 5 star reviews, if a reviewer has a negative comment then we look at how we can improve our service to make sure the problem doesn't repeat itself so improving future customer experiences and the overall performance of the company.
Informações de contacto
Allen House, Edinburgh Way, CM20 2HJ, Harlow
- +44 (0)1279 426832
- sales@e-tradecounter.co.uk
- www.e-tradecounter.co.uk
Sem histórico recente de solicitação de opiniões
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent all round!
I wasn't sure exactly what I wanted but a quick chat with Sara on the 'live chat' gave me all the answers. I rang to place my order and again spoke with Sara who remembered me from the 'live chat'. She couldn't have been more helpful.
The products (2 electric radiators and timers) arrived exactly as discussed. Both are now fitted and working well.
I wish all companies were as pleasant, professional and approachable. I found e-trade counter through Google but now wouldn't hesitate to use them again.
Initial customer service excellent, delivery shocking.
Sales staff were great.
I paid £18.00 for next day delivery which was to be a Friday as I needed the goods for the weekend.
Did not turn up until the Monday and no one answered the telephone or returned my call when I chased up.
Orders were placed at 13.48 and 14.40 : Cut off for next day delivery is 15.00
I found the reply from Tradecounter neither helpful or accurate. My call to complain was around 4pm on Friday and therefore was surely not out of hours.

Resposta da e-tradecounter
good product
I got the products I wanted but only after picking them up myself from a depot in the north east. They then charged me £15 for delivery of a £30 heater instead of £15 for the original £680 order. Very steep. I would however use again but only for local pick up
Paid for next day delivery
Paid for next day delivery which was on Friday so delivery should be Monday did not arrive till Wednesday how an this be next day

Resposta da e-tradecounter
Meeting my Expectations
A very competitive price delivered the next day ,very helpful staff when I telephoned with a query, very good company to deal with .
Thermo Tubes
This is the second time I have bought these. The first was for use with a thermostat in a wine store (no problems at all) and the second to keep an external garage from getting too cold or damp. This also seems to be working well.
Good Service
very prompt delivery pleased with another purchase from e-tradecounter
many thanks
Great Service
Great Service, from ordering over the phone, the staff knowledge of the products and helpfulness could not be faulted. Goods received in good order, will definately be back again, this is how Online retailers should treat there customers...A+
Great
Fantastic service from start to finish. Customer service a delight to speak to and the delivery by UPS was exceptional. I will only use this company for my heating needs
Efficient
Placed order via telephone as needed clarification in relation to a LST. Prompt communications and good that next business day delivery was available.
Would prefer a specified delivery time not all day for deliveries - in this case it was UPS.
Don't sell me something you don't have!
After much searching and consideration of what to buy, I purchased two light fittings only to receive an email the following day stating that my order/payment had been cancelled because there was no stock. You need to sort your stock control out! What a waste of my very precious time.
tube heater brackets
excellent service - brackets arrived promptly by post and fit
I order so much on-line I do not know what I brought from you!!
Let me know!! I don't think the stars will change because the last 30 items I have received were great.
Excellent service
Very Very pleased with the service i have received from e-tradecounter, they are helpful, went out of their way to get goods to us on time for when we needed them. Had stock and at a good price, polite staff very helpful would recommend this company to anyone
Wall mounted Radiators Dimplex review
Highly recommended. I was driving from London up the A1 heading to Yorkshire and they waited for me at the end of their shift. He also help me load up the items in the already stuffed car, which was a bonus. Top man, no complaints a Great product, good service at a reasonable price compared to what was available in other shops.
Very efficient !!
Ordered 4 panel heaters ( best price around )
Saturday , At my door Tuesday morning very help full & kept well informed ! Would recommend to any one !
Keep up the service !
Absolutely no problems
Easy, fair price, rapid cheap delivery, everything packaged well and working
Delivery of Heaters
Having ordered some Dimplex heaters and paid an £8.40 delivery charge I received an e-mail detailing an extra shipping charge of £20.42 which I paid. I was very happy with the eaters and decided to buy some more for other rooms in the house. I have found that other suppliers will deliver free of charge.
Quick and efficient service
First time using the services of e-tradecounter and wouldn't hesitate to use again.
Nobo heater panels
We have ordered several times from e-tradecounter but it's really only when you have a problem that you find out what a company is really like. One panel in a multi order was, when we went to fit it, found to be damaged. Notwithstanding that we were out of time to notify a 'damage in transit' e-tradecounter went out of their way to be helpful and resolved the problem to our complete satisfaction. A good company to deal with!
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