Earcandy Opiniões 

346
TrustScore: 2 em 5

1,9

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Classificada 2 em 5 estrelas

Très déçu, jai acheter un percing avec des petits strass et en 4 semaines j'en ai perdu 2 sur 3... Jai essayer de voir avec eux car cela est un probleme de produit. Ils n'ont rien voulu entendre car... Ver mais

Classificada 1 em 5 estrelas

AVAOID AT ALL COSTS. They took our money and stopped contacting us a couple of weeks before our wedding. We were told a DJ might turn up and we were sent a random number and told only after threate... Ver mais

Classificada 1 em 5 estrelas

We have Motown Gold booked for 2nd September 2023. We have tried to contact you via 3 different email addresses but they all bounce back. This is extremely worrying, please can you advise an alternati... Ver mais

Classificada 1 em 5 estrelas

EarCandy have gone bust but sent correspondence to say we still have a booking - our act isn't responding to us. As part of my payment was to K&B solutions so I will try & claim back that money... Ver mais

Informações sobre a empresa

  1. Venda de bilhetes para eventos

Sobre Earcandy

Escrito pela empresa

Despite the team's best efforts, due to challenges post-covid, Earcandy is no longer operating.

A third party should be making contact with all customers in the priority order of when bookings were made. Please check your spam folder if you have not yet received an email.

The good news is that if you have booked an event, the Act is still required to honour your booking per the spec of your original booking.

All Act Owners have been asked to contact their customers directly.

Upcoming events

Acts that you have booked should remain booked unless you have chosen to cancel them.

What if my Act Owner has not contacted me?

Please send us an email to: earcandylegacaycustomers@gmail.com. This email address is checked periodically.

No other email or phone number is in operation.

Refunds

We cannot process any refunds. Please make sure you have had contact with your Act Owner in good time before your event.

They are obliged to attend the event they have booked for you.

New Bookings

Earcandy Entertainment is not taking on any new bookings.

The main point of contact for bookings

You should continue to talk about your booking directly with the Act Owner. Any outstanding second or final payments will also be made to them directly.

Staff, customers & Performers

We want to thank our talented staff, customers and performers who made Earcandy the company it was. They should be very proud of the team and culture they built. We are truly sorry that we could not overcome the unprecedented market challenges. We wish you the best for your upcoming event and hope you enjoy the entertainment.


Informações de contacto

1,9

Mau

TrustScore: 2 em 5

346 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Como esta empresa usa o Trustpilot

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1,9

Todas as opiniões

(346)

3 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

The singers were amazing

The singers were amazing, so much energy, voices great. Love the bass player.

13 de setembro de 2019
Opinião espontânea
logótipo da Earcandy

Resposta da Earcandy

Thanks Michael, we'll pass this feedback over to the singers and bass player!

Classificada 5 em 5 estrelas

Great act

Great act. The first set was perhaps a touch modern for my demographic but that said what they did was excellent and is not a criticism on the band.

7 de setembro de 2019
Opinião espontânea
logótipo da Earcandy

Resposta da Earcandy

Thanks so much Cynthia, apprecaite the honest feedback :)

Classificada 5 em 5 estrelas

Black and Gold - Best wedding band!!

Black and Gold were amazing from start to finish! The dance floor at our wedding was completely packed because of their fantastic energy and brilliant choice of songs! They created such a fun and lively atmosphere in the marquee and they made the party the success it was, we are truly grateful! Thank you so much Black and Gold!

27 de agosto de 2019
Opinião espontânea
logótipo da Earcandy

Resposta da Earcandy

Thanks Olivia, that's absolubtly awsome to hear! Will pass your feedback onto the band :)

Classificada 5 em 5 estrelas

Wonderful Band!Our experience with Earcandy was…

Our experience with Earcandy was excellent! Our guests were delighted with the quality of Motown Gold...it became a major talking point during the evening! They made a really positive contribution to my daughter's wedding. I wouldn't hesitate to recommend them. Thank you.

5 de agosto de 2019
Opinião espontânea
logótipo da Earcandy

Resposta da Earcandy

Hey Stephen, thank you for the great feedback - it's brilliant to hear that you and also your guests had a great time with Motown Gold!

Classificada 5 em 5 estrelas

Wedding Band

We booked Soul Fresh through EarCandy for our wedding reception and we could not have asked for a better band. They were absolutely incredible, our guests loved it and it was one of the highlights of the day. I cannot recommend them more highly. I just wish we could do it all again.

4 de agosto de 2019
Opinião espontânea
logótipo da Earcandy

Resposta da Earcandy

Hey Kate, thanks so much for taking the time to leave super feedback, I'm really glad taht Soul Fresh were one of the highlights of the day for you :) best wishes, the Earcandy Team x

Classificada 5 em 5 estrelas

All our guests

All our guests, and us, of course, thought the band was absolutely brilliant....great songs, great musicianship, great guys...they caught the mood and everyone danced and sang etc...they definitely made our wedding reception party extra special..thank you so much.

2 de agosto de 2019
Opinião espontânea
logótipo da Earcandy

Resposta da Earcandy

Hi Richie, thanks so much - great to hear such good goodback!

Classificada 5 em 5 estrelas

More time ago and went over and above…

More time ago and went over and above what we expected an absolutely amazing team the chemistry the coordination the sound was perfect well done sound engineer well done singers amazing performance.

29 de julho de 2019
Opinião espontânea
logótipo da Earcandy

Resposta da Earcandy

Thanks so much s for taking the time to review us, Robert, we're really glad you enjoyed the band!

Classificada 1 em 5 estrelas

Unprofessional service

Booked band 13 months before my wedding day. 1 month before the date my ‘event co-ordinator’ went entirely radio silent and have never heard from her again. 1 week before the day (having made all payments) I was sent all invoices (by someone I had not dealt with during the prior 12 months) and had to explain all previous correspondence / payments again multiple times.
On the wedding day 2 hours before the band were due to arrive and start their set, I was informed by the sound engineer that they were unable to make it due to the lead singer going to hospital...
I was given the option to continue searching for a replacement band or the sound engineer could step in as a DJ.
With it being clear no replacement was likely we asked them to continue searching but if no replacement found, the sound engineer could step in.
The obvious prevailed, and the sound engineer had to step in as DJ (a ‘trained DJ). He played music off his laptop on the stage from the floor and we had no band as planned and hoped for.
We did get refunded our money - and the sound engineer DJ’ing on the floor was granted to us free of charge (cheers). However, this is not the point as we cannot repeat the day, and a band is what we desperately wanted for our wedding.
This is why we chose the company who have prided themselves on a ‘100% guarantee’ for the musicians turning up or being replaced if they cannot turn up; a company who have a 100% turnout record since ‘2010’ (supposedly).

25 de julho de 2019
Opinião espontânea
logótipo da Earcandy

Resposta da Earcandy

Dear Nick,

Thank you for your feedback,

we're sorry about the issues that you experienced on the day.

As you have mentioned, we were in communication with you and your venue team with the unforunate situation of the singer that was allocated to your event being taken to hospital on the day of your event. We had made contact with your venue and catering company prior to you being notified as you were understandably occupied at the event.

As the sound engineer was a professional DJ too, we had offered you to either have us source an alternative band member, or the to have the DJ to perform for your event. Until we received your response, we were working on both solutions. We had understood that you opted for the latter as you felt it was a safer option.

As we understood it, you were happy with the DJ's performance, and we offered you a full refund which was paid soon after the event, and additionally covered the full cost of the DJ performance.

We are very sorry that you were disappointed not to have the band perform as planned, however we are happy to have been able to provide you with entertainment that seemed to nonetheless provide a good party.

Classificada 5 em 5 estrelas

They were incredible

They were incredible, they totally made our wedding day amazing, everyone was up dancing, they were so talented, absolutely loved them.

8 de julho de 2019
Opinião espontânea
logótipo da Earcandy

Resposta da Earcandy

Thanks for the feedback James, really wonderful to hear that you and your guests had such a good itme

Classificada 5 em 5 estrelas

Really made our wedding extra special

Absolutely fantastic.They were brilliant and all my guests have not stopped raving about them! Really made our wedding extra special by having such fantastic artists provide such wonderful entertainment. Can not recommend them enough.

30 de junho de 2019
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Resposta da Earcandy

Thank you, Benjamin, that's just the kind of feedback we aim for! wishing you all the best :)

Classificada 5 em 5 estrelas

They really were brilliant

They really were brilliant. Enjoyed every minute of them. The singer had an incredible voice, so many guest came up and told me that and asked where I had found them. The Band had also taken the time to look at my Disco choices and realized what my Taste was and banged out some great Rock anthems which were not on the original Band Song list.

4 de junho de 2019
Opinião espontânea
logótipo da Earcandy

Resposta da Earcandy

Thanks so much for the great feedback! I'm glad that the band were able to cater to your taste- that's the kind of details we try to get right - so great to hear that it's made a difference :)

Classificada 5 em 5 estrelas

Used earcandy to book Motown gold for…

Used earcandy to book Motown gold for my wedding. First class service from start to finish

11 de março de 2019
Opinião espontânea
logótipo da Earcandy

Resposta da Earcandy

Thank you so much Andy, that's great to hear that Motown Gold did such a good job :)

Classificada 5 em 5 estrelas

The somebody’s

An excellent service from start to finish- The Somebody’s were brilliant - all my guests comments were very positive- we really rated them - they were very friendly and helped to create a wonderful atmosphere. The disco was also very good - the venue was quite challenging as it was small but the boys adapted well.

10 de março de 2019
Opinião espontânea
logótipo da Earcandy

Resposta da Earcandy

Thank you Sally, that really is lovely to hear - we try to ensure that we were able to accommodate the venue restrictions :)

Classificada 5 em 5 estrelas

Motown Gold is an amazing band!

Motown Gold is an amazing band and got everyone dancing. I would not hestitate to recommend them. I wish I had another occasion to hire them again!

10 de março de 2019
Opinião espontânea
logótipo da Earcandy

Resposta da Earcandy

Thanks so much for the great feedback! looking forward to having Motown Gold perform for you again in the future whenever you have something to celebrate :)

Classificada 5 em 5 estrelas

Earcandy is an excellent choice

Earcandy was an excellent choice for our party entertainment. We had a guitarist and vocalist jazz duo which set the perfect atmosphere for my husband’s 50th birthday daytime party at home. The performers were very professional, prompt arriving and polite, fitted in with our guests effortlessly and were a pleasure to have in our home. The repertoire was varied and always kept to an appropriate volume so people at our party could still converse with each other at the same time as enjoying the background music. I would highly recommend Earcandy.

1 de fevereiro de 2019
Opinião espontânea
logótipo da Earcandy

Resposta da Earcandy

Hi Susanna, that is lovely feedback to hear about King Of The Swingers at your husband's birthday party, thank you for sharing your experience :)

Classificada 5 em 5 estrelas

The perfect wedding band!

We had 'Black and Gold' perform at our wedding in December 2018. The communication with Earcandy was fantastic, they helped me to chose the right band and the perfect package for us. Getting to create your own playlist for the band to play and choosing the disco music is pretty brilliant. It was a lovely touch to have the band sing our first dance, it made it extra special. The musicians were polite and professional, they set up so discreetly, I hadn't even realised they'd arrived! I highly recommenced using Earcandy for your event.

1 de fevereiro de 2019
Opinião espontânea
logótipo da Earcandy

Resposta da Earcandy

Hi Amber, that's really lovely feedback, and congratulations. Thank you so much for sharing this, we'll be sure to share your feedback with the band. We're delighted to hear that their performance of your first dance made it even more special for you :)

Classificada 5 em 5 estrelas

Top wedding band

Our daughter recently got married and Earcandy provided the evening entertainment and we were not disappointed. We chose the band Black and Gold, the music was excellent, the band members were friendly and polite and prompt and efficient throughout the evening. many positive comments were received from our wedding guests. Highly recommend this company. Always prompt at replying to emails/texts. Communication was consistent. Provided a perfect ending to a perfect day.

31 de janeiro de 2019
Opinião espontânea
logótipo da Earcandy

Resposta da Earcandy

Hi Shell, thank you so much for your lovely feedback, we will share this with the team in the office and the band members too. We try hard to make sure we are quick with communication, so we're glad to hear that you had a good experience :)

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