Eastcoastkitchens & Bedrooms Ltd Opiniões 

203
•
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Fantastic service from this company, great email and chat communication, my order was a special order as was something try didn’t stock ordered Monday afternoon arrived on Thursday. Would definitely u... Ver mais

Classificada 5 em 5 estrelas

Fantastic service from start to end! Browsing and ordering via the site was simple and straight forward and the delivery was rapid. Unfortunately our sink was damaged in transit however a new one wa... Ver mais

Classificada 2 em 5 estrelas

Sadly we were unable to place our order for a bespoke door. The only type of payment method they would accept was bank transfer. Whilst we have no issue in paying in full at the time of placing an ord... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Ordered a Clearwater Glacier Double Bowl Kitchen sink which arrived promptly but with only one of the included glass covers (should be 2). Rang customer services and another was sent out immediately a... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de utensílios de cozinha

Informação fornecida por diversas fontes externas

Eastcoast Kitchens & Bedrooms includes 20 years of experience in providing top quality products whilst providing a top service. Full projects or storage solutions. Tambour door kits, waste bins to corner storage are available with new & exciting products arriving daily. All backed with friendly & informative advise.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

203 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Geralmente responde em 14 horas

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4,6

Todas as opiniões

(203)

15 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I have bought numerous things online in…

I have bought numerous things online in the past few years, but can genuinely say the two or three different people I dealt with on the phone were an absolute pleasure to deal and a credit to the company.

3 de novembro de 2020
logótipo da Eastcoastkitchens & Bedrooms Ltd

Resposta da Eastcoastkitchens & Bedrooms Ltd

Ernie, thank you! It is super to hear that my staff members have helped you efficiently. I do hope we can continue to do business together in the future.

Classificada 5 em 5 estrelas

Excellent service

Excellent service, great product and delivery was fairly quick.

3 de novembro de 2020
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Resposta da Eastcoastkitchens & Bedrooms Ltd

Steve, you time to leave a review is appreciated. Hope to deal with you again real soon

Classificada 5 em 5 estrelas

Helpful people on phone

Helpful people on phone, speedy delivery. Quality product, value for money.

3 de novembro de 2020
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Resposta da Eastcoastkitchens & Bedrooms Ltd

Thank you Lindsey for your review left for us. So pleased you were happy with our overall service. I have passed your great comments over to the team, thank you for your time.

Classificada 3 em 5 estrelas

Good product but some parts were…

Good product but some parts were missing and as I realised only later due to COVID delaying the installation of my new kitchen (and me not opening the box earlier for ease of storage), I am left with no other option but to buy again the missing items...

3 de novembro de 2020
Opinião espontânea
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Resposta da Eastcoastkitchens & Bedrooms Ltd

Audrey, thank you for your review. Apologies if an item was missing but we were not notified until over 4 months after the delivery date. We kindly ask all customers to check their parcels upon receipt or within a reasonable amount of time.

Classificada 1 em 5 estrelas

Ordered croma grey kitchen sink online

Ordered croma grey kitchen sink online. Much lighter in person than online advert showed so picture wrong, it's darker online. Enquired about returning which I accepted would be at my expense but no courier I could find would insure a kitchen sink as it's a heavy fragile prohibited item so if I insured it it would be invalid, even at £50+ postage. Eastcoast would arrange courier but no insurance, waste of time. If I did return the sink to Eastcoastkitchens, in their email(as proof) it said the sink would go in to quarantine for 14 days before they even opened the parcel to check for contents and damage before a refund of up to 30 days, is that a new government covid 19 rule????? Thought covid lasted up to 72 hours on stainless steel, does it last longer on a granite sink, wow who knew???!!!! Nothing in their terms and conditions about 14 days without even opening a parcel to check it at least. Sounds like the company is making the most of this pandemic not to provide quicker refunds, shame on them. Please please don't give this company your money, advert wrong and a returns process blaming covid 19 for drawn out refunds. Hope they lose business for making up their own rules

3 de novembro de 2020
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Resposta da Eastcoastkitchens & Bedrooms Ltd

Hello Michael, thank you for your review, I am really confused with your comment about the collection of the sink? We emailed to offer a collection, but there is absolutely no mention to you that no insurance would be included for you?
We are sorry you are not happy with the returns policy and the temporary quarantine time, this is set by a number of our suppliers and unfortunately we can not override this, they are also taking into consideration courier delays, reduced staffing levels & consideration for their staffs welfare. We let our customers know of the worst case scenario so they are aware and this is also shown on our website.

Classificada 5 em 5 estrelas

Great service - would recommend and use again!

Ordered a Clearwater Glacier Double Bowl Kitchen sink which arrived promptly but with only one of the included glass covers (should be 2). Rang customer services and another was sent out immediately and arrived the next day!! Excellent service. Mistakes happen but it’s how you rectify them that counts. Well done East Coast Kitchens!!

2 de novembro de 2020
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Resposta da Eastcoastkitchens & Bedrooms Ltd

Dawn, thank you for your review. Sorry to learn a product was not initially delivery but pleased my team rectified for you and with minimal disruption.

Classificada 5 em 5 estrelas

Great product!

Good product and arrived on time. The kitchen bin is better quality than expected. Would definitely recommend

2 de novembro de 2020
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Resposta da Eastcoastkitchens & Bedrooms Ltd

Perfect! Thank you so much for your review, the team are very happy you like the product

Classificada 5 em 5 estrelas

Good service, fast delivery

Order process online was straightforward. Customer service was very responsive to answer question on delivery. Actual delivery was faster than expected.
Product was as expected.
Would use this firm again.

23 de outubro de 2020
Opinião espontânea
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Resposta da Eastcoastkitchens & Bedrooms Ltd

Thank you for your review, really pleased your order arrived in a timely manner and that the experience was easy, hope to see you again soon

Classificada 5 em 5 estrelas

Absolutely fantastic customer service

Absolutely fantastic customer service! A few kitchen handles arrived slightly scratched but we received replacement in no time. Wish all businesses had such helpful and professional customer service.

21 de outubro de 2020
Opinião espontânea
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Resposta da Eastcoastkitchens & Bedrooms Ltd

Anna Sorry to hear you originally received some scratched handles but are pleased to know my team were quick & efficient in rectifying for you. Hope they look nice!

Classificada 5 em 5 estrelas

Brilliant customer service

We chose East Coast for their range and prices, but when we had a problem with the order their response was wonderful. A very prompt reaction and immediate action to exchange a faulty item (not East Coast’s fault - sent direct from the factory). So reassuring to know that their interest does not stop once the order is placed. Cannot recommend them highly enough.

17 de outubro de 2020
Opinião espontânea
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Resposta da Eastcoastkitchens & Bedrooms Ltd

Richard, we really appreciate your time taken to write your comments for us. We understand mistakes or faults can occur and as stated, we do try our best to rectify issues in the shortest time possible. We do hope to be able to supply you again maybe in the future, thank you

Classificada 5 em 5 estrelas

Great Wares

Hi
Your website ordering site is a lot to be desired but once this has been sorted
The delivery was good plus the products are excellent very sturdy and substantial so much so I ordered for the second time from you.

I have highly recommended your products to my friend hope she finds the same service
Liz

16 de outubro de 2020
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Resposta da Eastcoastkitchens & Bedrooms Ltd

Elizabeth, thank you very much for your review, Maybe you would be kind enough to contact us regarding your experience with our checkout, we are always striving to enable a better experience and customers feedback is valuable to us. Many thanks for your recommendation to your friend!

Classificada 5 em 5 estrelas

Great service

Great service. I my sink was delivered quickly and on time. The price was very competitive. I would recommend East Coast Kitchens.

6 de outubro de 2020
Opinião espontânea
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Resposta da Eastcoastkitchens & Bedrooms Ltd

Thank you for your time & indeed review, we are all pleased you were happy

Classificada 5 em 5 estrelas

All as promised

All as promised
Thank you

5 de outubro de 2020
Opinião espontânea
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Resposta da Eastcoastkitchens & Bedrooms Ltd

Dave, great to hear! Pleased you were happy with your product

Classificada 5 em 5 estrelas

All good, no problems.

Easy search and checkout, good communications, quick delivery, no problems.

5 de outubro de 2020
Opinião espontânea
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Resposta da Eastcoastkitchens & Bedrooms Ltd

David Perfect! thank you for your time

Classificada 5 em 5 estrelas

I ordered door restrictors

I ordered door restrictors, and they arrived promptly.

5 de outubro de 2020
Opinião espontânea
logótipo da Eastcoastkitchens & Bedrooms Ltd

Resposta da Eastcoastkitchens & Bedrooms Ltd

Phil, thank you for your review. We are really pleased you received your order quickly, appreciate your time and hope to be able to supply you again soon

Classificada 5 em 5 estrelas

Exactly what I needed …

Exactly what I needed and very fast delivery. Thank you

5 de outubro de 2020
Opinião espontânea
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Resposta da Eastcoastkitchens & Bedrooms Ltd

Erica thank you, really happy you received your order quickly and efficiently. Hope to see you again in the future

Classificada 5 em 5 estrelas

10/10 from start to finish.

lovely website, good communication, great choice and price, delivery sooner than expected 10/10!

5 de outubro de 2020
Opinião espontânea
logótipo da Eastcoastkitchens & Bedrooms Ltd

Resposta da Eastcoastkitchens & Bedrooms Ltd

Anna so pleased you were happy with our overall service. I have passed your great comments over to the team, thank you for your time.

Classificada 5 em 5 estrelas

Perfect service from enquiry to…

Perfect service from enquiry to delivery , many thanks.

4 de outubro de 2020
Opinião espontânea
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Resposta da Eastcoastkitchens & Bedrooms Ltd

Andy Thank you, appreciate your five star review and comments, hope to be able to help you again in the future

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