Eastcoastkitchens & Bedrooms Ltd Opiniões 

203
•
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Fantastic service from this company, great email and chat communication, my order was a special order as was something try didn’t stock ordered Monday afternoon arrived on Thursday. Would definitely u... Ver mais

Classificada 5 em 5 estrelas

Fantastic service from start to end! Browsing and ordering via the site was simple and straight forward and the delivery was rapid. Unfortunately our sink was damaged in transit however a new one wa... Ver mais

Classificada 2 em 5 estrelas

Sadly we were unable to place our order for a bespoke door. The only type of payment method they would accept was bank transfer. Whilst we have no issue in paying in full at the time of placing an ord... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Ordered a Clearwater Glacier Double Bowl Kitchen sink which arrived promptly but with only one of the included glass covers (should be 2). Rang customer services and another was sent out immediately a... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de utensílios de cozinha

Informação fornecida por diversas fontes externas

Eastcoast Kitchens & Bedrooms includes 20 years of experience in providing top quality products whilst providing a top service. Full projects or storage solutions. Tambour door kits, waste bins to corner storage are available with new & exciting products arriving daily. All backed with friendly & informative advise.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

203 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as opiniões

(203)

15 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Customer Service 100%

This is the first time I've have ordered from East Coast Kitchen, but it will not be the last! I was so impressed firstly with the updates on my order, especially given the circumstances at the moment! and then with the delivery updates, Customer service 100% and this makes all the difference, the Dressing Table stool looks perfect and the Quality is excellent, thank you all so very much Kind Regards Linda Ward

8 de julho de 2020
Opinião espontânea
logótipo da Eastcoastkitchens & Bedrooms Ltd

Resposta da Eastcoastkitchens & Bedrooms Ltd

Hi Linda, Glad you are happy with your new dressing table stool! Thank you for taking the time in writing this review for us, much appreciated.

Classificada 5 em 5 estrelas

Excellent service

Excellent service. Very prompt response to my enquires with very fast shipping. All arrived as stated. Cannot fault and would highly recommend

6 de julho de 2020
Opinião espontânea
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Resposta da Eastcoastkitchens & Bedrooms Ltd

Sue, your review is very much appreciated by myself and team. We appreciate your valuable time

Classificada 5 em 5 estrelas

Always having the right parts when…

Always having the right parts when needed. Great knowledge and service.

1 de julho de 2020
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Resposta da Eastcoastkitchens & Bedrooms Ltd

Asen, appreciate your review, hoping this will help others to seek us out for help & advise!

Classificada 5 em 5 estrelas

Friendly and professional

Friendly and professional approach to their customers, I will definitely use Eastcoastkitchens again!

20 de junho de 2020
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Resposta da Eastcoastkitchens & Bedrooms Ltd

Thank you Tanja Appreciate your time to take to add our review. The team will be really happy with that!

Classificada 5 em 5 estrelas

I would recommend this company.

In these difficult Corona virus times in which we live, this has been one company which has both delivered a great product but also worked with us to remedy an issue we had at great pace.

10 de junho de 2020
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Resposta da Eastcoastkitchens & Bedrooms Ltd

Hi, thank you for your review. Yes it has been a very difficult time! But our customers are our priority and we try our best!

Classificada 5 em 5 estrelas

Excellent sales and after sales service

My experience with EastCoastkitchens is through online buying from Malta.
I am impressed by this company's efficiency both in online response time and delivery. This high standard of service did not stop with the conclusion of the sale as when I needed spare parts, the staff were very helpful in identifying the exact part needed, and subsequently its procurement and delivery maintained the same standard of efficiency as previously given
Maurice

4 de junho de 2020
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Resposta da Eastcoastkitchens & Bedrooms Ltd

Maurice, Thank you very much for your review and time taken to write. We appreciate your order and that we have concluded any issues you may have had efficiently and without delay.

Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service, communication and delivery. We had an item which was damaged however even during the difficult times the matter was resolved and replaced extremely swiftly.

Couldn't ask for anymore and well done to all involved.

26 de maio de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

I contacted Eastcoastkitchens regarding…

I contacted Eastcoastkitchens regarding some brackets broken on a 12 year old pull out larder, this was during the peak lock down time and they were obviously working remotely, Lorraine managed to source them from the original company which I have now fitted.
I was very grateful to Eastcoastkitchens as I had tried numerous local kitchen suppliers without success.
I have been very impressed with their help, and they deserve my 5 star rating

26 de maio de 2020
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Resposta da Eastcoastkitchens & Bedrooms Ltd

Hello John, we appreciate your comments and time to write our review. We are very pleased you are happy with our service, thank you Amanda

Classificada 1 em 5 estrelas

just dont

Ordered support legs for worktop getting fitted. Paid extra for quicker delivery but items didn’t arrive by date required. They hadn’t even been dispatched. East coast say I can’t cancel order or they will deduct £25 from refund. Just as well I do contract law for a living and it may take time to get all my money back but I will not be treated this way by a company who is totally in the wrong. They seem to think they can use the pandemic as an excuse. Sorry but no excuse for poor customer service and daylight robbery.

12 de maio de 2020
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Resposta da Eastcoastkitchens & Bedrooms Ltd

Hello Andrew, I am confused with your comments. Your estimated last day for delivery would be tomorrow the 13th May? As the item has been dispatched for delivery tomorrow, this is within the estimated delivery times? We are working against a huge pandemic right now, not an excuse but a fact. It is having a huge impact on deliveries and lead times due to staff working from home and couriers being extremely busy. We have kept in touch with you and as the delivery will be within the times given to you, feel this review is completely unfair & unreasonable. We did not state we would deduct any amount of you, we stated this is the courier collection fee if you chose to return the goods sent to you. regards

Classificada 5 em 5 estrelas

Great service

I ordered some handles for our new wardrobe I have built. Great communication and now the handles have arrived I can say I am very pleased with the quality. Great service would recommend.

5 de maio de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

As a first time customer of…

As a first time customer of Eastcoastkitchens i was amazed at how good and efficient they were.
I was unsure about what I wanted, but the customer service dept. were excellent in finding precisely what I needed.

Even during these very "trying and strange" times caused by caronavirus, the level of service did not drop.

I can only thank them again, and they thoroughly deserve 5 stars.

Tom Oneill

23 de abril de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

'Magic Corner' unit ordered at 1pm on…

'Magic Corner' unit ordered at 1pm on Monday, out for delivery within a couple of hours, and delivered 10am Tuesday. It doesn't get better!

25 de março de 2020
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Resposta da Eastcoastkitchens & Bedrooms Ltd

Doug, thank you for you kind words, we do our best! Now stay safe and all the best from the Eastcoast team

Classificada 5 em 5 estrelas

Super easy transaction, thanks.

Quick delivery. Very good quality item. Easy instructions. Super easy transaction, thanks.

17 de janeiro de 2020
Opinião espontânea
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Resposta da Eastcoastkitchens & Bedrooms Ltd

Nicky, thank you, your review is very much appreciated and the team here are pleased you have been happy with all of our service.

Classificada 5 em 5 estrelas

Nightmare of a company when any problem…

Nightmare of a company when any problem accrued they’ve blamed suppliers .. never ever

18 de dezembro de 2019
Opinião espontânea
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Resposta da Eastcoastkitchens & Bedrooms Ltd

Marta, thank you for leaving a review, we are very sorry if you are not happy with our service. To be able to help you and comment further can you please contact us as we have no order in your name? Thank you

Classificada 5 em 5 estrelas

Extremely quick delivery once ordered

Extremely quick delivery once ordered. I had ordered a kitchen sink and had problem with one of the plugs, which after emailing a photo of the issue was replaced the next day. I also used East Coast for a kitchen tap and that too arrived extremely quickly. A company I would recommend.

19 de novembro de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Good prices and excellent customer…

Good prices and excellent customer service. Had couple issues with items from manufacturer but were swiftly resolved by East Coast. Sign of a good company.

11 de novembro de 2019
Opinião espontânea
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Resposta da Eastcoastkitchens & Bedrooms Ltd

Perfect! Thank you Matt, we really appreciate your time to leave us a positive review.

Classificada 5 em 5 estrelas

Fantastic service!

I forgot to order a sink for a kitchen install and didn’t realise until half way through! Phoned up and checked stock and was able to get the sink I wanted delivered next day just in time to fit. Service was fab!

Unfortunately a part was missing for the overflow of the sink (missing or lost in all the mess of a kitchen install...who knows!). I emailed east coast kitchens and straight away they acknowledged it and forwarded it onto relevant department / supplier.

Within 2 days all the parts from the overflow was sent to me and the sink is now complete

Every now and then things do go wrong or aren’t compete from anywhere, but all that matters is the resolution and not the problem. This was resolved quickly and efficiently - very impressed!

At each stage I had contact from east coast kitchens to tell me the status of the parts.

Overall absolutely fab service from Claudia and the team - would recommend to anyone!

4 de outubro de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Great service!

Got me out of a tricky problem by sourcing and finding an odd part that the manufacturers had initially supplied incorrectly. Thank you! Great service

24 de agosto de 2019
Opinião espontânea
logótipo da Eastcoastkitchens & Bedrooms Ltd

Resposta da Eastcoastkitchens & Bedrooms Ltd

David, thank you for your communication & time spent in adding this review for our company. I am very pleased we were able to help you & find the part you required.

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