Dreadful experience
I had a great experience with the person who previously ran this company. I recently asked him for another service and all was well until his "colleagues" randomly took it over and started sending strange emails and communications, so much so that I thought his account had been hacked or something. Eventually, with a lot of difficulty, it transpired that these colleagues were simply incompetent. They weren't reachable by phone, it was impossible to speak to them, I kept getting random WhatsApp voice messages and had to try to figure out who they were from myself. The deadline wasn't met at all. Apparently they only started working on my case after the deadline (I’d prepaid for the express service). Eventually I was phoned (on WhatsApp) by some aggressive, bullying man who, after I’d politely listened to him ranting about his unfortunate colleague passing away (about whom he also made disparaging remarks), refused to let me even get one sentence out. I gave up trying to communicate with them. They insisted on having my banking details. It was impossible to explain to them that they shouldn't need them, as I’d paid by credit card. Eventually I asked my bank, and they confirmed that they shouldn’t need them at all, but that this company may just be incompetent and they wouldn’t be able to do anything bad with my bank details. So, on that note, I sent them — only to be paid back, as I’d tried to explain to them, via credit card. So after all that, I lost about a month due to these incompetent, rude people. My advice is not to use them or go anywhere near them.
Resposta da Easyservicesgroup
Thank you for sharing your experience. We are truly sorry that this interaction left you feeling frustrated — that was never our intention.
The period during which your request reached us was extremely challenging, as we were dealing with the sudden passing of the colleague who had previously assisted you. He handled his projects independently, which meant that when we stepped in, we did not have access to the information normally required to complete his outstanding work or to process refunds through his systems. As a result, we had to rebuild the necessary details from scratch, and we reached out several times in an effort to obtain the information needed to move things forward.
We understand that this created confusion and additional steps on your side, and we apologise for any inconvenience caused. The refund was ultimately completed manually because the original payment channel was no longer accessible, and we appreciate your patience through the final stages of that process.
This situation unfolded during an unprecedented internal transition, but it has led us to strengthen our operating structures, streamline our communication channels, and ensure all client work is fully integrated within the company — not tied to individuals. These changes have already significantly improved the client experience.
We value honest feedback, as it helps us refine what we do. While this particular interaction took place under difficult circumstances, our commitment to professional, reliable service remains unchanged, and we are confident that our current processes reflect that standard.
We wish you all the best going forward.