Eccleston Homes Opiniões 

Reserved our new home in June 2023. The saleswoman was fine, answering our many questions whilst waiting for the house to be built. There was a 3 months delay in the completion date but we eventually moved into our home in August 2024. The quality of the finish isn’t great, shabby paintwork, dents in the walls and chipped woodwork in places but these are not accepted as snags. We had 72 hours from getting the keys to produce a snag list which is difficult when you’re trying to get your furniture into the house, put belongings into kitchen cupboards etc. Also we had Amtico flooring and carpets included in our purchase but the wrong Amtico had been laid throughout the ground floor resulting in us having to move back out for 2 days whilst it was rectified. As we approached winter and the colder months arrived we realised we could hear a strange noise upstairs coming from the loft. On inspection we noticed the roof felt/membrane was covered in water droplets which would freeze and then thaw. The water was then dripping onto the lagging causing it to soak up the water and flatten. We reported it but had to wait a number of weeks before the builder inspected the roof. We also had water coming in through the ceiling around the skylight windows to the lower sloping roof at the rear of the house. The roofing contractor stated a non breathable membrane had been used and it was therefore replaced. In addition some roof tile vents were added to stop the loft condensation. Over the summer the loft has been dry but once the cold winter months arrived in late 2025 the condensation started again. The builder has fitted some plastic felt vents and assured us this would resolve the issue. Unfortunately this is not the case and we still have excessive condensation in our loft which once again is dripping onto the lagging. Despite numerous emails to customer care we are still awaiting a resolution. Our emails go unanswered for days and when we do get a response it is patronising and accusatory. We are told we shouldn’t keep opening the loft hatch (we don’t) or not to dry clothes on an airer (we don’t) or turn the extractor fans on when showering (we do). This house is our 4th new build home. We’ve never had problems like this in our other properties. Some of our neighbours have a different loft felt/membrane which leads us to believe we have a non breathable membrane in our loft (especially as the roofer admitted there was a non breathable membrane in the lower sloping roof). Some of our neighbours also have excessive condensation like us and are in the process of trying to get Eccleston Homes to sort it out. They have the same roof felt as ours. This house is our last home, we downsized and retired here. We don’t want the worry of a very wet loft. There’s also a concern about the combination of electrics and water in the loft as we have solar panels and the wiring and control panel is in the loft.
Eccleston Homes don’t seem to care. Their solutions haven’t worked and getting a response from them is a nightmare. We assumed, as they are a relatively small builder, that the build quality and customer care would be to a high standard. This is not the case. Sadly I wouldn’t recommend Eccleston Homes to anyone. You’ll notice the positive reviews are mainly pre completion, when the salesperson is falling over themselves to be polite and professional in order to take your money. Once you’ve completed they don’t want to know you. I wish we hadn’t purchased our Eccleston Home.
Update - membrane confirmed as non breathable which, although is within specifications, if non breathable membrane is used additional ventilation should be installed. Following a lot of back n forth and stress on our part (and independent damp technicians measuring the moisture readings) we now have additional soffit vents fitted around the roof fascia. Time will tell if this has worked.

The sales lady was extremely informative and very helpful.

Eccleston Homes were fantastic on our first purchase of a new build. From start to finish the communication and friendliness of the entire team has been second to none. The aftercare seems like it's going to be great as well and the finish of our home is beautiful! The welcome gift was such a thoughtful and tasteful touch and made us feel like we were home immediately. Thank you so much ☺️

Rebecca Ellison is a perfect sales agent. She was very knowledgeable and gave well informed answers to our questions. She gave good sound advice regarding optional extras provided by Eccleston Homes. She has advised us that we can call in the sales office any time and also that she will keep us informed about progress with our chosen property. We thoroughly recommend Rebecca.

Welcomed and made to feel so special
Every detail covered nothing was too much trouble
Honest and thoughtful advice was delivered throughout which was so appreciated

Rosie was so helpful showing us round the property and gave us useful information. She was busy with but still gave us her time.

Excellent customer service. Rosie was very helpful and nothing was too much trouble

fantastic service from Rosie. She was very informative and friendly

We are first-time buyers looking for a spacious, high-quality home with a warranty, which naturally led us to consider new builds. After visiting several developments around Manchester, we came across Eccleston and felt it was what we were looking for.
From our first visit, we were impressed by the quality of the homes. We’ve now reserved a property, and the experience so far has been excellent—especially thanks to Rosie, who has gone above and beyond to support us. Thank you, Rosie!
We hope this positive experience continues right through to completion and beyond. We believe quality is what lasts, and we understand it's not easy to achieve—so please keep up the great work!

Completed the reservation process , fortunately had it documented and proof flooring was included as a standard as was billed 10k for it!

Beautiful homes but such imposing fencing 10ft high at New House Farm that was not part of the original plan. Flaws with the reservation, fortunately my solicitor teased this out.

Did not like the way a member of staff was spoken to by senior management.

Fabulous staff!
We recently purchased a house on your Viscount Green development. I can honestly say we had a very good experience. We would like to thank Anne who was with us every step of the way, providing an excellent customer experience. Nothing was too much for Anne who we bombarded with questions, (sorry Anne)! She always got back to us and she was as extremely understanding and professional. Thanks Anne.

The staff was amazing giving us guidance to the property. The property was presented well and ticked all the boxes for storage that I was looking for. It’s was darker inside than we liked and the court yard would require attention with the weeds

Anne was extremely helpful and while there was little information released or available about the Davyhume project she was able to explain very clearly the process involved. Hopefully the plans for the project will be released soon. Jim

Thank you to Peter who was very responsive and brilliant showing me around the plot in Scarisbrick. Excellent customer experience.

We are part way through our part exchange experience with Eccleston Homes and cannot fault our sales consultant Anne. She has been wonderful since our first look, offering lots of help and making the process so far seamless. Any queries are answered within a day. Anne also welcomes us when we drop in unannounced to ask more questions or take measurements. So far this has been a brilliant experience and long may it continue. Thank you!

Agent was friendly and informative

We just wanted to say a big thank you to Anne at Viscount Green for making our home buying experience so stress free and lovely. We’d been looking at a few local new build developments before settling on Viscount Green, and we can honestly say that Anne is the most helpful, positive, professional and genuinely friendly sales consultant we’ve come across. It’s been a real pleasure dealing with Anne and she is always on hand to explain things and answer any queries with her caring manor. Buying any house, especially a new one is a big thing and we have never been made to feel rushed in any appointment, she even let us bring our little dog with us when choosing our kitchen, tiles and flooring!! Of course Anne had some dog treats handy for him :-) The house is due to be ready by the end of summer, and after the service we have received so far it has filled us with confidence that everything will be great. Thanks for making our stressful home buying experience such a lovely one with lots of nice memories. If you love the houses on this beautiful development, don’t hesitate to go and visit Anne! A real credit to Eccleston Homes.

Nearly 12 months in a home, 3 day and 4 week snagging jobs still not completed, no cooker hood available, shower has been out of use for 6 weeks, times and days are arranged then no-one shows up which is even more frustrating when I could have something with my days off. Quite literally took our money and ran

It was easy to pick up an information pack and also have all my questions regarding purchase answered