Edenmoor Opiniões 

1792
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I ordered for the first time from Edenmoor after the company I had previously ordered from for many years went out of business. I was extremely impressed by the efficiency and courtesy of Liz who ans... Ver mais

Classificada 5 em 5 estrelas

The parcel arrived on the date stated, perfectly packed with ice packs and bag. Thought the mince would have started to defrost in this heat but no, The chicken is delicious cooked very simple with ne... Ver mais

Classificada 2 em 5 estrelas

Inadequate information and poor customer service. The score would have been even less if not for the quick response. After reading the information provided assuring of the products being from UK gras... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I buy the whole chicken breast frequently. It’s always reliable,far superior to the best supermarket chicken and frequently praised for its taste and texture by friends and family. Keep up the good.... Ver mais

Informações sobre a empresa

  1. Talho
  2. Loja de produtos agrícolas
  3. Peixaria
  4. Loja de Alimentos Congelados
  5. Fornecedor de produtos à base de carne
  6. Grossista de carnes

Escrito pela empresa

At Edenmoor, a multi award winning online butcher, we believe great meat starts with the way animals are raised. Working with a network of trusted British farmers who share our commitment to high welfare standards and traditional farming methods. From grass-fed beef and free-range pork to naturally reared chicken, we choose meat for its quality, flavour and provenance. We're passionate about connecting people with better meat that's been produced responsibly and with care. Every order is expertly prepared and delivered nationwide, giving you access to premium cuts and everyday favourites you can feel good about serving at home.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 87% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,5

Todas as opiniões

(1792)

332 opiniões nos últimos 12 meses

Escreva uma opinião
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Classificada 5 em 5 estrelas

I am a long term customer.

I am a long term customer of this company. Their customer service is great. Not very often a need to point out a mistake but its rectified immediately. I do not buy meat from supermarkets or even butchers. I fully appreciate the quality of the meat, fish etc. It has a better taste and texture. Also appreciate the fact that they use everything from the animal. Wouldn't want to buy from anywhere else.

26 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

As ever

As ever, carefully packed with efficient insulation. Top quality food sustainably produced .. what could be better?

19 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Truly very pleased

Truly very pleased. Never missed a delivery. Always packaged very well. Food quality is second to none. Premium price (I cant really afford it but believe in the cause and the need to exit from industrialised food production and return to natural/regenetative farming).

Would be great to see more food aimed at childrens pallets. Pies and sausage roles are legendary but flavour profiles are really aimed at adults and I need to get my children eating real natural food.

Good work Pipers/Edenmoor. And thanks for having our backs!

25 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Very good service

As a first time customer we ordered a beef joint (topside) and a leg of pork plus some beefburgers to try, and I must say we were very pleased, the beef joint was lovely and tender, the pork we have not tried yet but the burgers were really nice, we will be coming back again in the very near future

20 de maio de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

The meat is good value and cuts are…

The meat is good value and several cuts are available that are not in the supermarket.The animal welfare is important to me. delivery is on time. I will buy again ..except... the sausages were voted 0/10 by all 10 of my guests, they were different sizes, texture was dry and tasteless. They were put in the food bin. Please change the recipe.

17 de maio de 2026
Opinião espontânea
logótipo da Edenmoor

Resposta da Edenmoor

Hi Hn,

Thank you for your thoughtful feedback and for highlighting the aspects of Edenmoor that matter most to you, particularly our animal welfare standards, range of cuts and reliable delivery service. We’re delighted to hear you found good value in the overall experience and that you’ll be ordering again.

That said, we are genuinely disappointed to hear about your experience with the sausages, especially when serving them to guests. Consistency and quality are standards we take very seriously, so your comments regarding size, texture and flavour are important feedback for our team.

We appreciate you taking the time to share such detailed observations and will ensure they are passed directly to our product team for review. Customer feedback plays a valuable role in helping us refine and improve our products.

Best Wishes,
James

Classificada 5 em 5 estrelas

Excellent Quality and Choice

I placed my order with Edenmoor with ease as the selection was excellent. Aside from DPD delivering to my neighbour and not me (nothing to do with Edenmoor of course), I can say that I am very impressed with the quality and taste of the beef & chicken and the packaging used to deliver the items. I will certainly be ordering from here again without hesitation.

29 de abril de 2026
Opinião espontânea
Classificada 2 em 5 estrelas

Customer Service very poor

My order to West Scotland was delayed in transit by 24 hours. The items, burgers and chicken thighs arrived defrosted. I sent photos showing a skewer completely piercing through both products, assuming this would be adequate to ensure that my request for a replacement order sent within the usual timeframe would be immediately approved. How wrong I was. I then engaged in a lengthy email exchange over several days with Liz of Customer Services, arguing my case that the items were not as described on the website- frozen as they usually are on arrival ready to be put straight into the freezer, to be defrosted and cooked at my leisure and inclination.

Her upbeat advice was inappropriate, somewhat patronising and fairly ridiculous. She suggested that I eat the fourteen defrosted burgers in two days. This was met with derision on my part. The chicken thighs, which both she and James persisted in describing as “thawed slightly” were to be refrozen. I was not going to risk refreezing chicken thighs which had softened in transit. They are described on their website page as arriving frozen. These are the terms of sale.

No longer wanting to risk a replacement order arriving defrosted and having to embark on another struggle with Edenmoor Customer Service, I requested a refund which has been given. Because of this I have amended my initial more vitriolic review, but I feel their recalcitrant attitude towards unhappy customers can only negatively affect sales. They have certainly lost my custom.

17 de maio de 2026
Opinião espontânea
logótipo da Edenmoor

Resposta da Edenmoor

Hi Joanna,

We are sorry to hear your order was affected by a courier delay to West Scotland and appreciate how frustrating that experience can be.

Our products are dispatched frozen in insulated packaging and, while delays in transit can occasionally result in items arriving slightly thawed, this does not automatically mean the products are unsafe or unusable. Our team responded based on the condition shown in the photographs provided and the information available at the time.

We also appreciate that written communication can sometimes be interpreted differently than intended. Liz was responding with the aim of being helpful and practical throughout the exchange, and we are sorry if the tone did not come across that way to you.

We always aim to handle these situations professionally and fairly, and we will continue working with you directly to bring the matter to a resolution.

Best Wishes,
James

Classificada 5 em 5 estrelas

Amazing company

Amazing company! Very high quality food. Packed and delivered very well. One of the best customer services I've ever dealt with. Products are not Halal which is why I bought from them and will from now on. I'll never buy meat from supermarkets again.

16 de maio de 2026
Opinião espontânea
Classificada 3 em 5 estrelas

Have just received my first box from…

Have just received my first box from Edenmoor having been a Pipers customer for many many years. Ordering and delivery was as good as ever but oh dear, the sausages were awful. I've always considered Pipers sausages to be some of the best but I won't be buying these again (natural breakfast). They
lacked flavour, seasoning and texture. Very synthetic. I'm hoping the rest of my delivery hasn't changed in quality!

11 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Nice quality meat 🍖

Easy to use Webshop and very good quality meat. I ordered liver and bones - quick shipping.
Only I would like more ice packages in the box because one meat I had to defrost straight away because it was very defrosted.

4 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

You can taste the difference in this…

You can taste the difference in this meat. Why would anyone eat Iceland or any supermarket is beyond me. We need to directly support good farmers who produce outstanding products like these farms. Animals are suppose to eat grass and see daylight as do all living things. All super market meat, eggs and milk live in horrible ways. Free range in supermarkets mean chicken live indoors, fed crap with a living space of a sheet of paper. Cow on concrete all year. Chickens I would not even feed the dog with. Milk from cows that don't eat grass on loads of mess. I love this beautiful farm shops

11 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Blown away every time…

Absolutely every time I'm blown away by the quality and service at this online butcher! From the moment you log-in, to the moment the package arrives, the service is seamless. The website is easy to navigate, and the selection is impressive.

I've purchased all kinds of meats from them, and every single item has been outstanding. The packaging is perfect, with wool/ice packs ensuring everything arrives frozen and ready for freezer. Whether it's poultry, red meat, or specialty items, the quality is consistently top-tier. You can really taste the difference compared to supermarket options.

I've already recommended them to all my friends and will definitely be ordering again. If you're looking for premium meats delivered straight to your door, look no further!

11 de maio de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

We received 6 pieces of short ribs…

We received 6 pieces of short ribs delivered on time. Two of them looked like the photo, but the other four had much less meat — two pieces were only about 20–30% meat, and the rest were less than 50% meat.

The taste was delicious, but overall they were far too fatty. In the end, only 2 people were satisfied with the meal.

9 de maio de 2026
Opinião espontânea
Classificada 3 em 5 estrelas

Not all tried yet

I haven't used all the meat yet, just one, which was nice. Disappointed that showing two portions on the chops, etc. but only one really was on offer. Therefore the Steak was very expensive . Hope it is as good as it looks - just wish there was two! Hoping the large joint is good - let you know.

4 de maio de 2026
Opinião espontânea
logótipo da Edenmoor

Resposta da Edenmoor

Hi Thelma,

Thank you for your feedback, and we’re pleased to hear you enjoyed the product you’ve tried so far.

We’re sorry to hear some of the portions were not what you were expecting. We do clearly display both the quantity and pack weights on our website to help customers choose the right products for their needs, though we appreciate portion expectations can vary from person to person.

Our focus is always on providing high-welfare, carefully reared meat with full traceability and quality over excessive water weight or artificially enlarged portions often found elsewhere.

We very much hope you enjoy the steak and roasting joint when you try them, and we appreciate you taking the time to share your thoughts with us.

Best Wishes,
James

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