Educatius Group Opiniões 2

Horrible experience with the organization. As a host parent I was promised a bonus to take 2 students. No caveats, just take 2. I took 2 and cannot get anyone to respond definitely when it will be given. It's been 6 months all i get is the runaround. I will never deal with this organization again after this school year is finished. I can't imagine how they treat the students and parents of the students.

Regrettably, it's been a dull and disheartening experience to witness an organization entrusted with sending young individuals abroad for a year without their parents, yet lacking control over the process and reliability. From our initial meeting, we highlighted the challenges my daughter faced, which could potentially hinder her dream of experiencing an overseas stay. Our aim was to ensure that these challenges wouldn't pose any obstacles later on. We were assured that issues like dyslexia and known illnesses wouldn't be a problem, and that she could freely choose her desired trip.

However, once the agreement was signed, complications arose. Initially, there was an issue preventing her from selecting her preferred destination. When we attempted to address this matter based on the information provided initially, we were suddenly faced with a different obstacle. After receiving inconsistent messages for a considerable period, we felt that the organization showed little interest in ensuring the well-being and positive experience of the child they were responsible for over the next 10 months. It seemed they viewed her more as a task to be completed rather than an individual deserving of care and attention. Consequently, we felt compelled to withdraw from the arrangement.

We even reached out to their Nordic CS Manager, who acknowledged the shortcomings and admitted that based on our experience, she wouldn't have entrusted her own child to their care. Subsequently, I received an email apologizing for the misinformation provided initially. However, despite this acknowledgment, they now deny any fault and refuse to refund our deposit, among other things. I am deeply dismayed and outraged by the lack of accountability exhibited by such an organization, especially given their responsibility for young people.

Fortunately, we have found another organization with a vastly different approach. They provide a structured overview and maintain control over all stages of the process. Importantly, they proactively share information, ensuring clarity and transparency regarding expectations and opportunities. Their professionalism shines through in their ability to provide clear and concise responses to inquiries.

Regrettably, the situation has escalated to the involvement of legal professionals. I strongly advise others to think twice before entrusting Educatius with the responsibility of caring for their child.
I didn't help to just change their name from Explorius to Educatius.