Efoam Opiniões 

566
•
TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Ordered what we thought we wanted, but was advised what was suitable for the job. They stated to come and visit and try out the different options and were very helpful. Came away with the correct fo... Ver mais

Classificada 5 em 5 estrelas

BRilliant experience. Needed to make it easier to get up out of our three piece suit. Spoke on the phone and a picture of the possible answer was emailed . Ordered it and two days later they were... Ver mais

Classificada 1 em 5 estrelas

SCAM – AVOID AT ALL COSTS. This company took my money and never delivered anything. They completely ignore phone calls and emails. Zero customer service, zero accountability. This is either gross... Ver mais

Classificada 5 em 5 estrelas

What a great company! Sent my cover on Tuesday, and received the replacement cushion on Saturday!! It is so comfy and at a great price too.. Responded to emails quickly, rang me on Wednesday, to discu... Ver mais

Informações sobre a empresa

  1. Loja de mobília para quartos

Escrito pela empresa

eFoam foam cut to size and shape.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

566 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 33% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,3

Todas as opiniões

(566)

23 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Excellent service and product.

Excellent service and product.
Angie from efoam handled our order and advice is on the foam we needed to achieve the desire results.

Sent my cover to them to get an exact measurement and revived my new foam within a week.

The new foam has given our velvet sofa a new life (better than when it was new), we couldn’t believe it- firm and retain its shape after being sat on! We regret we didn’t do this sooner!

Highly recommend this company and they are fairly price and affordable compare to other companies.

7 de junho de 2023
Opinião espontânea
logótipo da Efoam

Resposta da Efoam

Thank you very much for your 5 star review Frank it is highly appreciated.

We are glad to hear you have been pleased with our service.

Efoam

Classificada 5 em 5 estrelas

Great price, great service, great quality product!

I found the company by very good luck, and sent an enquiry email. A member of staff ‘Angie’ contacted me, gave a very reasonable quotation and I sent my covers. We were astonished that the cushions were returned in THREE DAYS, and they looked perfect: plump, not a wrinkle in sight, immaculate! This company truly delivers a great quality service, thank you so much.

3 de junho de 2023
Opinião espontânea
logótipo da Efoam

Resposta da Efoam

Many thanks for your kind feedback Audrey. We are delighted to hear you have been pleased with our Easy Cushion Refilling Service and of course our friendly & helpful team members. Thanks again, we are very grateful for your kind words.

Efoam

Classificada 5 em 5 estrelas

Impressive Service

The online ordering process was very clear and easy. I had the measurements of the foam piece that I needed but that was all. I was guided through the selection of the type of foam, the shape and the available coverings. The foam was delivered within 24 hours in perfect condition. I now have a comfortable sofa bed which otherwise would have been discarded. I highly recommend this company.

29 de abril de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Do not order from this company.

Do not order from this company.
AVOID!!!
Efoam don’t answer letters or emails. Bought 2 foam sofa cushion inserts on 10th January, when I got them home there was an overwhelming obnoxious smell that it made me feel sick, clung to my clothes and filled room. I returned the inserts with the 2 days quoted in Efoam’s t’s and c’s and was told that there was no smell coming from the inserts and because they were bespoke I had no consumer rights what so ever and therefore was not entitled to a refund. I wrote to Efoam on 31/01/2023 and emailed them twice asking for a refund quoting Consumer Rights Act 2015 and no response. It is now 29th March and not a word from Efoam. Such a total lack of customer service and lies is disgusting, they shouldn’t be allowed to trade.

10 de janeiro de 2023
Opinião espontânea
logótipo da Efoam

Resposta da Efoam

Following your call, you came into the office with your cushions and 6 members of staff in the sales office inspected the foam cushions and not one person could smell anything from the foam cushions, not even a foam scent that can occur.
They were perfectly filled in your covers, even taking them out of the covers none of the team could smell/see any issue with the foam inserts. Unfortunately, due to this we were not able to offer a refund as they were bespoke cut to size as per your covers and cannot be repurposed.

We will always aim to assist wherever we can, whether an error has been made on our part or the customer part, we will go above and beyond to help resolve any issues. Unfortunately, in this case there was absolutely nothing wrong with the cushions, they were completely perfect in every way.

Efoam

Classificada 1 em 5 estrelas

Poor product and a poor response

Ordered a sheet of 13mm upholstery foam. It arrived quickly but was a big disappointment as the depth varied from 13mm to 20mm. Contacted efoam who asked for images - which I sent. Efoam asked me to repackage foam ready for collection. I am now told that they won't refund my money until they get the package back and, what's worse, they won't send me a replacement as they cannot guarantee the accuracy of what is ordered. In summary I don't have the foam I want for an urgent job, and will now have to spend more money getting a replacement whilst efoam hang on to my money. I regret using efoam an suggest others treat them with caution. Very disappointing indeed

17 de março de 2023
Opinião espontânea
logótipo da Efoam

Resposta da Efoam

Dear Richard,

We are very sorry that your foam sheet was not accurate and immediately arranged to uplift and refund your order in full.

Efoam

Classificada 5 em 5 estrelas

Really first class

Really first class, friendly, personal customer service from an actual person, very quick delivery, excellent product, half the price of other quotes. couldn't be better.

16 de março de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Happy to sit down again!

I sent my 2 sofa seat covers and an armchair seat cover to efoam to fill .as my seat cushions were saggy and difficult to get up from . it was a bit of a gamble because to be honest I didnt really know what I was going to get back . Once the covers were received Angie from Efoam called me to advise me what was the best filling . I didnt know and just agreed!! . The turn around time was great, they came back within 4 working days and have made the BIGGEST differnce as now we are happy to sit on our sofa again as its super comfy , firm but not too firm , just what we should have expected in the first place from a very expensive furniture shop that filled the cushions with feathers and charged a fortune! Very inpractable ! We are delighted with our new seating and cant thank e foam enough . Super happy to give them a 10/10 service star!!

6 de março de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service & product

Excellent customer service and products.
I bought couple of custom shaped foams and received them very quickly. The whole online order process was so straight forward and I received exactly what I wanted.
Perfect fit, excellent quality.
Debbie in particular represents amongst the highest level of customer service I have ever experienced. She was very polite and professional, patiently dealing with all of my queries and resolving them in no time.
I believe her customer centricity should be praised and recognised.

24 de fevereiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Delivery service - Angie

Thank you Angie for delivering our sofa cushions. Your provided great advice and very helpful. I will definitely be recommending Efoam to my friends and family.

24 de fevereiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

I had fantastic service from eFoam

I had a fantastic experience with Debbie and the team at eFoam. I ordered a foam that needed adjustment. Knowing that we had driven 100 miles Debbie and her colleague very kindly made the necessary adjustments whilst we waited. They also gave me foam samples to test for future projects. They could have not been more helpful. The team at eFoam really went out their way to help and I am very grateful. I recommend them.

30 de novembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

We ordered from the very clear…

We ordered from the very clear instructions about measuring and choices for types/quality of foam supplied. Today we received our order..excellent service all round. Would recommend this company no hesitation.

4 de janeiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Very friendly and helpful

Very friendly and helpful. They answered my queries promptly and put my mind at rest as I was unsure about ordering online. The foam pieces are just as I requested

15 de dezembro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

have no idea regarding foam??

spoke to a sales person trying to buy some foam. but they had no idea whatsoever regarding what types of foam were available or what were the properiies of foam?? not very good to say there a foam company... useless try somewere else

24 de novembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Want infoamation and a good deal- go to e foam!

I needed 2 foam cushions to increase the height and firmness of 2 chairs I will use after my hip replacement.The website was easy to use and contained useful and clear information on the various foams available.My choice would not be available and Debbie from efoam contacted me to advise a very suitable alternative. Price and delivery are first class. A very satisfied first time purchaser.

18 de novembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Sofa transformation

I’m thrilled with the foam sofa cushion I ordered. It has transformed our Loaf sofa, which is only 18 months old, but looks battered and worn because the feathers sag as soon as you sit on it and is also really uncomfortable. See comparison pic now we have our foam seat pad in.

The website is super easy to use and I was able to do all the measurements myself. Delivery is also really fast!

14 de novembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

My first order and I am impressed

This was the first time I had ordered from eFoam and I am impressed. The website was user friendly and ordering was straightforward. It was helpful to be able to order made-to-measure foam cushions and I was amazed to receive them two days after placing the order. The product is exactly what I was looking for and seems to be good quality (I say "seems" because I have only been using the cushions for a couple of days, but I have no reason to think that the quality isn't good).
I would also add that when I phoned to ask about delivery I wasn't left hanging on the phone and the member of staff I spoke to was really helpful.

8 de novembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Efoam saved us…

Efoam saved us we recently bought a sofa from a Facebook site. After it arrived we realised one of the cushions was damp and started to smell we dried to contact the seller but with no response bear in mind it was meant to be a new sofa. We couldn't afford a new sofa so we decided to replace the cushion that's when we found efoam the website was easy to use the delivery was super fast and the quality was amazing so we decided to replace all the cushions and so happy they saved our sofa. Thank you would recommend 100 percent.

22 de outubro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Inflexible and disappointing company, won't use again.

I ordered a piece of foam, cut to a particular size and thickness to be used as a cushion.
I received two pieces of foam stuck together. The joint was already showing signs of parting on delivery.
The adhesive joint created an uncomfortable ridge and visible crease in the cushion cover. The two pieces were of unequal length!
When I complained I just got excuses re; foam shortages.
Any reasonable company would have offered a refund or replacement. Not this lot.
I just got hung up on.
Avoid, avoid, avoid!

14 de outubro de 2022
Opinião espontânea

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