We have had a few issues since getting the keys, but every single one has been rectified. Vikki in Customer Care has been superb at organising remedial work so thank you so much Vikki. Matt & Alan on... Ver mais
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Leia as opiniões dos outros
Rosewood Gardens Warton . Purchased June 2025 . We have had snags has any one will have on any new build that’s just standard , obviously with the change of builders on this development with S... Ver mais
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We have had an amazing experience with Tower Gardens in Darwen. Cannot thank you Collette enough, she has definitely put us at ease with buying our first home with a wealth of knowledge. The process h... Ver mais
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4 years since the last house was occupied and still our estate has not been finished. Still has unfinished work so it can be adopted by the council and the ripoff freehold area still not been handed... Ver mais
Informações sobre a empresa
Sobre Elan Homes
Escrito pela empresa
Homes You'll Love Inside Out
Elan Homes
We’re committed to building some of the best quality new homes in some of the UK’s favourite locations, as well as creating sustainable communities that you’ll be proud to call home.
At Elan Homes we take great pride in the homes we build, where we build them and the communities we create, so that our customers get the maximum satisfaction from the whole experience.
Traditionally styled exteriors are complemented by stylish interiors and at Elan Homes we offer a level of personal service we think our customers deserve. This all adds up to a fabulous new home that we think you’ll love inside out!
Informações de contacto
Oak House, CH65 9HQ, Ellesmere Port, Reino Unido
- 0845 481 8801
- enquiries@elan-homes.co.uk
- www.elan-homes.co.uk
4,4
Excelente
339 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 83% das suas opiniões negativas
Geralmente responde em 48 horas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
5 Stars for Dani!
I am leaving a 5 star review purely for Dani Evans from customer services. Buying a property from elan has definitely come with many, many challenges. It has taken a lot to find someone from the customer care team who will efficiently help us with our concerns. I have been working with Dani for the last 6 months or so to get our issues smoothed out and she has gone above and beyond to help us and has been extremely supportive and understanding. After many issues being shrugged off, Dani intervened and has helped us to build the home we expected it to be. We really can’t thank Dani enough for her constant communications, support and generosity. So a huge thank you Dani!
24 de setembro de 2025
Opinião espontânea
Resposta da Elan Homes
Hi Oliver,
Thank you so much for taking the time to share such a thoughtful review.
We’re truly sorry to hear that your journey wasn’t without its challenges, but we’re so happy to hear that Dani was able to step in and turn things around for you.
Dani is an exceptional member of our team, and your kind words are a true reflection of the dedication, empathy, and professionalism she brings to her role. The fact that she was able to smooth things out and help bring your issues to a close means a great deal—not only to you, but also to all of us here who work so hard to ensure our customers feel heard, valued, and supported.
It’s incredibly rewarding to know that, through Dani’s help, you’ve been able to move forward and begin enjoying the home you had hoped for from the start. We will be sure to personally share your feedback with her, she will be delighted.
We truly appreciate your patience and your trust, and we wish you all the best in your new home.
The Elan Homes Team
Great experience and friendly approach…
Great experience and friendly approach by the staff.Explained well about property.
20 de setembro de 2025
Resposta da Elan Homes
Hi Jini,
Thank you so much for your kind words! We're absolutely thrilled to hear that you had a great experience with us. We really appreciate you taking the time to share your feedback.
The Elan Homes Team
The help and support that Rosie gave was above and beyond she chased estate agents and solicitor to make it an easy transaction
The help and support
19 de setembro de 2025
Opinião espontânea
Resposta da Elan Homes
Hi Fred,
Thank you so much for taking the time to leave such a kind review. We're thrilled to hear that Rosie was able to support you and help make the process a little easier. We'll be sure to pass on your lovely feedback to her!
The Elan Homes Team
Review of Elan homes and Agent Rosie
Review of Elan homes and Agent Rosie
From the outset, Rosie at Elam homes has provided exceptional service, significantly easing the complexities of the property viewing and acquisition process. Her initial phone manner was friendly and informative, addressing all preliminary questions with clarity and warmth. Notably, Rosie expedited our viewing appointment, demonstrating a commitment that exceeded standard contractual obligations.
During the viewing, Rosie distinguished herself through her welcoming demeanor, genuine interest in our family, and considerate interaction with our children. She offered comprehensive information on various purchasing options, which proved invaluable in navigating this significant decision. Her ability to simplify a potentially stressful process was truly appreciated, making it feel manageable and straightforward.
Rosie’s accessibility and responsiveness across multiple communication channels have been outstanding, ensuring we always felt supported and informed. Her flexibility in arranging property visits and her willingness to provide detailed insights into the surrounding area have been particularly beneficial. The introduction to local neighbors and their children further exemplifies her dedication to ensuring a smooth transition into the community. Rosie’s efforts have not only made this process enjoyable but have also filled our family with excitement about our new home. We highly recommend Rosie and Elan homes for their outstanding service and commitment to client satisfaction.
7 de setembro de 2025
Opinião espontânea
Resposta da Elan Homes
Hi Charlotte,
Thank you so much for taking the time to leave such a lovely review.
We’re absolutely delighted to hear that Rosie was able to support and guide you throughout your home-buying journey. She is a real credit to our team, and she’ll be thrilled to know she helped make the experience a positive and memorable one for you.
It’s also a pleasure to know that you found the process enjoyable — at Elan, we strive to deliver quality homes and a supportive, positive experience throughout.
Wishing you every happiness in your new home!
The Elan Homes Team
Cannot fault the team at all
Cannot fault the team at all, from sales to build team. Especially Rosie and George who are knowledgeable and care about their job.
Rosie gave immense support for the issues we had with the buyers of our previous home…
George has been helpful and really does care. We have heard many tales of new build disasters but fortunately (up to now🤞) there have been none.
There was a delay on our move in date but that was outside of Elans control, but again Rosie extremely apologetic.
28 de agosto de 2025
Opinião espontânea
Resposta da Elan Homes
Hi Melanie,
Thank you so much for taking the time to leave such kind comments about Rosie and George. We're delighted to hear that they made a positive impression, and we'll be sure to pass your lovely feedback on to them.
Thank you for choosing Elan — we wish you all the very best in your new home!
The Elan Homes Team
Excellent customer services after sales
Thanks to Elan, after sales team and Mr Russell. His phone call was very reassuring.
I would also like to thank Lynn (customer services coordinator) for being so responsive and always sorting all my concerns and issues. She is excellent.
I would also like to thank Mario who is a brilliant guy and sorted most of the things today. I believe he is very hard working and gets the job done. 5 stars for his services.
Sales team esp Jane was brilliant and Connor is great as well so thanks Elan.
4 de setembro de 2025
Opinião espontânea
Resposta da Elan Homes
Good morning Asad,
Thank you so much for taking the time to share your experience — it truly means a lot to us.
We’re absolutely thrilled to hear that Lynn was able to support you and resolve the issues you were facing. Providing outstanding customer care is at the heart of everything we do, and feedback like yours reaffirms the importance of delivering a service that is responsive, compassionate, and solution-focused.
It’s also wonderful to hear your kind words about Mario, Jane, Mr. Russell, and Connor. Every member of our team is committed to going the extra mile for our customers, and we'll make sure your recognition is passed onto to them.
Your satisfaction is our top priority, and we’re genuinely grateful for the opportunity to support you. From all of us here, we wish you every happiness and comfort in your new home.
The Elan Homes Team
Resposta da Elan Homes
Hi Jason,
Thank you for your kind words — we really appreciate you taking the time to leave a review. We're glad to hear you’ve had a positive experience so far, and we're here to help with anything you need moving forward.
The Elan Homes Team
Moved into Elan Homes Parkwood Home , Birch Grange Estate , Hooton (formerly Stewart Milne )
We moved into our new Elan Parkwood home last week and are absolutely loving it! Lesley in the marketing suite was incredibly helpful in guiding us to choose the right home, and I’m so glad we followed her advice.
The house is warm, bright, and airy, with great build quality throughout. The appliances are excellent, the kitchen and bathrooms are beautiful, and the boiler very efficient. Everything has been finished to a high standard.
All the Elan staff have been professional, helpful, and supportive throughout the entire selling and buying process. We’ve had just a few minor snags—as you’d expect with any new build—but they were inspected a week after we moved in and are already scheduled to be addressed next week.
Customer service has been spot-on, and I wouldn’t hesitate to recommend Elan Homes to anyone considering buying one.
29 de agosto de 2025
Resposta da Elan Homes
Hi Suzy,
Thank you so much for your kind words and for taking the time to leave us such a thoughtful review! We’re absolutely delighted to hear that you're loving your new Elan Home — it's always our goal to create spaces that our homeowners feel proud of and excited to call their own.
It’s also fantastic to hear that Lesley was able to offer a helping hand along the way. She, like the rest of our team, is dedicated to making the journey as smooth and enjoyable as possible, and your recognition will mean a lot to her. We’ll be sure to pass your feedback on to Lesley and the wider team.
We hope you continue to enjoy your new home for many years to come, and if there's ever anything else we can assist with, please don't hesitate to contact us.
Wishing you all the happiness in your new home!
The Elan Homes Team
The Team at Balmoral Gardens
We have bought a beautiful new home at Balmoral Gardens in Southport and must commend the wonderful professional service we have recieved from Rosie Tierney and Ken Bracewell-Murray, as well as the on site support and care from George Theaker. The five star review reflects their dedication and commitment but would not apply to Elan Homes, who in my view, made the whole process extremely slow and stressful for all parties and unnecessarily complicated.
16 de agosto de 2025
Opinião espontânea
Resposta da Elan Homes
Hi Malcolm,
Thank you so much for taking the time to share your experience and for your kind words about our team at Balmoral Gardens. We’re so pleased to hear that Rosie, Ken, and George were able to provide you with such dedicated and professional support throughout your journey – they will be thrilled to receive your feedback.
We’re sorry to hear that certain aspects of the process felt stressful, and we truly appreciate your honesty in bringing this to our attention. Your feedback is incredibly valuable to us and will be shared with the wider team as we continually work to improve the experience for all our customers.
Wishing you all the best as you settle into your beautiful new home at Balmoral Gardens. Please don’t hesitate to reach out if there’s anything more we can do to support you.
The Elan Homes Team
First time buyers
Me and my husband were first time buyers so we didn’t have much of an idea about the whole process of house buying. But with Rosie’s help and guidance we were able to buy a beautiful 4 bedroom detached new build home. Rosie was clear about the process and there was effective communication throughout the whole time. Would definitely recommend!!!
8 de agosto de 2025
Opinião espontânea
Resposta da Elan Homes
Hi Feba,
Good morning, and thank you so much for your kind words.
We're absolutely delighted to hear that your home-buying journey was a positive experience. Rosie is indeed a valued member of our team and she will be delighted to hear that she made a difference.
Wishing you all the very best as you settle into your first home — may it bring you years of happiness and wonderful memories!
The Elan Homes Team
Rosie our sales executive was very professional from start…
Rosie was very professional from start to finish. You can trust her for effective follow up, clear and timely communication. And Elan homes are built with care and stunning.
31 de julho de 2025
Opinião espontânea
Resposta da Elan Homes
Hi Ajibola, thank you so much for taking the time to share your kind words – we truly appreciate your positive feedback! We're delighted to hear you're happy with your new Elan Home. At Elan, we’re committed to providing excellent customer service, and our dedicated Customer Care team will be in touch shortly to check in, see how you're settling in, and offer any assistance you might need.
Wishing you all the best in your new home!
The Elan Homes Team
If You Value Honesty, Elan homes Isn’t the Developer for You”
Avoid Elan Homes at all costs. Their sales team will lie, mislead, and backtrack without hesitation. Once you’re locked in, you’ll discover the charming ads were just bait. If you’re unlucky enough to deal with them, only communicate via email—never by phone unless you’re recording.
Zero integrity, Zero accountability, Zero transparency, Zero compliance to any laws or regulations. They refused to complete my SAR request and the matter had to be referred to the ICO. A stressful and dishonest experience from start to finish.
15 de abril de 2025
Opinião espontânea
Resposta da Elan Homes
Thank you for taking the time to share your feedback on Trustpilot. We understand that this experience has been frustrating for you, but we would like to clarify some points in your review that are not accurate.
You were never locked into anything with us, as no property reservation was ever made. We have always aimed to be transparent and responsive, and our records show that we had extensive correspondence with you to accommodate your needs and requests where possible.
Regarding your SAR (Subject Access Request), we did provide all the relevant information within the required timescales, in full compliance with the regulations.
We’re sorry to hear that you felt this process was stressful or dishonest — that was certainly never our intention, here at Elan Homes we pride ourselves on honesty and integrity – in this case, we did find the situation challenging, your case was reviewed by several senior members of the management team and none of your complaints were upheld despite rigorous reviews.
We hope you have since found a new home that fully meets your requirements, and we wish you all the best for the future.
Rosie from Tower Gardens
Rosie from Tower Gardens has been fantastic since the beginning of the house moving/purchasing process. She was so friendly and helpful from the moment we met her. She has a calm, reassuring demeanour and is highly knowledgeable in all areas of the buying and selling process. We are so glad we have her to look after us through this process.
20 de julho de 2025
Opinião espontânea
Resposta da Elan Homes
Hi Alex,
Thank you so much for taking the time to share your kind words — we truly appreciate your positive feedback.
At Elan Homes, we take great pride in delivering excellent customer service, and we’re delighted to hear that your experience so far has been such a positive one. Your comments mean a lot to us, and we will pass on your recognition to Rosie — she’ll be thrilled to know she made a difference.
The Elan Homes Team
Oak Grange
Michelle at Oak Grange Congleton has been fantastic and is a real credit to the company, She has dealt with all our enquiries and questions and has kept us informed during the process.
14 de julho de 2025
Resposta da Elan Homes
Thank you so much for your lovely feedback about your sales executive, Michelle. We’re delighted to hear that she made your experience such a positive one — she’s a fantastic part of our team!
Should you require any further assistance, please don't hesitate to contact us.
The Elan Homes Team
Helpful and friendly staff
Recently moved to the delightful Garrett Hall Fields development in Tyldesley. Collette in the sales management team has been so helpful throughout the whole process, keeping in regular contact and updating us every step of the way. Colin, the site manager, is always on hand to answer any questions or addressing any minor snagging problems in a timely manner. Cannot fault the service and help we have received from Elan Homes.
6 de julho de 2025
Opinião espontânea
Resposta da Elan Homes
Hi Margaret,
Thank you so much for your wonderful feedback about Collette and Colin. It means a lot to us to hear that they made your experience a positive one — they’re truly valued members of our team!
Please do not hesitate to contact our Customer Care Department if you need any assistance in the future. Your dedicated co-ordinator, Vikki, is always happy to help.
Wishing you all the best as you start this exciting new chapter.
The Elan Homes Team
Happy with the sales process so far
Happy with the sales process so far. Rosie has been very patient with us!
5 de julho de 2025
Resposta da Elan Homes
Hi Jessica,
It’s great to hear that you’re having a positive experience with us so far — thank you for sharing your feedback! We look forward to continuing to support you every step of the sales process.
Here's to many more great experiences ahead!
The Elan Homes Team
Love our new Elan home
Love our new Elan home
Finished to a high level
Customer Service from senior sales Rosie impeccable as is the sight manager Dave
⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
From the Bentleys
27 de junho de 2025
Resposta da Elan Homes
Good morning to the Bentleys!
Thank you so much for taking the time to leave such wonderful feedback about your experience with the team at Elan Homes. We're absolutely delighted to hear that you're happy, and it means a lot to us to know you're enjoying your new home.
At Elan, we're committed to delivering excellent customer service, and our dedicated Customer Care team will be in touch shortly to check in, see how you're settling in, and offer any support you might need.
Wishing you all the very best as you make your new house a home!
The Elan Homes Team
Customer service help
We have been struggling to get hold of certain documents and we managed to get in touch with the lovely Vikki from the customer care team. Vikki managed to send over the things we needed in one afternoon that we have been waiting for, for 5 weeks. I can’t thank her enough.
2 de julho de 2025
Opinião espontânea
Resposta da Elan Homes
Hi Jazz,
Thank you so much for taking the time to leave such kind comments about Vikki in our Customer Care Team. We're absolutely thrilled to hear that you had a positive experience — Vikki will be delighted to know her support made a difference!
Please don’t hesitate to get in touch if there’s anything else we can help you with in the future.
The Elan Homes Team
A 10+ star rating
Michelle has been amazing! She has been with us every step of the way in buying our new home. We both feel Michelle has gone above and beyond her job. The quality of the house is outstanding and we can’t wait to make it our forever home. We really think that a 5 star rating is definitely not enough. We’d like to give Elan a 10+ star rating.
20 de junho de 2025
Resposta da Elan Homes
Hi Carole, we appreciate your positive feedback and are thrilled to hear your experience of moving home with us has been enjoyable. Outstanding Customer Service is what we pride ourselves upon and we will certainly ensure Michelle is recognised for this. We wish you every happiness in your new home and thank you for taking the time to provide your wonderful review of your journey with Elan Homes.
Kindest Regards
Sarah Thakur
Sales Co-ordinator
The professional exceptional help and care
The professional exceptional help and support we received from Staff at Elan Homes was first class
Michelle Forster in the sales office was so helpful
and kind always there nothing too much trouble.
Colin Theaker site manager all you could wish for so
helpful nothing too much trouble always easy to speak too . Overall a massive thank you to you both
6 de junho de 2025
Opinião espontânea
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