Brilliant service. We have used two tags covering France, Spain and Portugal for a couple of years already. Worked every time. Saves so much hassle at toll booths, just drive through with tolls cha... Ver mais
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After recently misplacing my Autoroute tag the process of replacement was handles smoothly and efficiently and very promptly. Having travelled aboard many times and done thousands of miles in France... Ver mais
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Throughout the process everything has been very smoothly dealt with. The tag itself was easy to fit and worked without a hitch in France. What I would say is that France is moving towards using nu... Ver mais
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Quite straight forward, although I returned my tag in 2023 i still had an account, but I couldn’t remember my login or password. Recovery was quite straightforward and I ordered my tag. What would hel... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Travel without stopping on European Motorways Worried about tolls in France, Spain and Portugal? Emovis Tag UK can provide UK customers with a tag for automatic payment of motorway tolls. UK Call Centre based in Harrogate.
Informações de contacto
Unit 10, Hornbeam House Hornbeam Park Hookstone Road, HG28QT, Harrogate, Reino Unido
- 01423299017
- customer.service@emovis-tag.co.uk
- www.emovis-tag.co.uk
4,7
Excelente
2 mil opiniões
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As a general solo driver across France
As a general solo driver across France, it's an essential tool for easy and efficient Toll Road travelling, for a UK right-hand drive vehicle. The deferral of Toll payments by invoice and direct debit to the following month makes payment really useful for those on a Travel budget.
Easy to use Website, and never had any need to contact the Contact Centre direct by phone, as all transactions and queries managed on-line and via Chats.
The only irkes nowadays with the Tag is the Invoice Foreign Exchange Finance Charge (minimal as it may be) - which in today's world of commerce and electronic financial transactions is totally unnecessary!
Would like Tag to be TelePass compliant with the Italian (IT) Toll Road system sometime in the very near future, as at the moment having to avoid IT toll roads entirely due to kiosk booth access being on the left-hand side of UK vehicles.
25 de maio de 2026
Opinião espontânea
Resposta da Emovis Tag
Thank you for taking the time to share such a detailed review and for your continued support. We’re delighted to hear that the tag has made toll road travel across France easier and more efficient, particularly for solo drivers in UK right-hand drive vehicles. It’s also great to know that you find the deferred payment system, website, and online support services convenient and easy to use.
We also appreciate your constructive feedback regarding the foreign exchange finance charge and understand your comments on this. Customer feedback like yours is extremely valuable as we continue to review and improve our services.
We completely understand your wish for TelePass compatibility in Italy, especially given the challenges of accessing left-hand side toll booths in UK vehicles. We will be sure to pass your comments on to the relevant team for consideration in future developments.
Thank you again for your thoughtful review and recommendations. We wish you many more smooth and stress-free journeys ahead.
Excellent service
Excellent service. Saves all the time of getting in and out of the car if you are on your own.
Very very good
29 de agosto de 2025
Opinião espontânea
Resposta da Emovis Tag
Thank you for your excellent review. We’re so pleased to hear that the tag has made your journeys easier and more convenient, especially when travelling on your own. Avoiding the hassle of stopping and getting in and out of the car really does make a difference!
We truly appreciate your kind words and support. Thank you for choosing Emovis, and we hope you continue to enjoy many smooth and stress-free trips ahead.
I’ve used Emovis tag since the beginning
I’ve used Emovis tag since the beginning for our annual journeys through France and I’ve recommended it to anywho asks. It makes the journey so effortless and stress free.
27 de maio de 2026
Opinião espontânea
Resposta da Emovis Tag
Thank you so much for your wonderful review and for being a loyal Emovis customer . We’re delighted to hear that the tag has helped make your annual journeys through France effortless and stress free.
It also means a great deal to us that you recommend our service to others — there’s no higher compliment. Thank you again for your continued support, and we wish you many more smooth and enjoyable travels ahead.
Efficient and avoids the queues
Very efficient and no issues.
I have had a tag for a number of years.
Always worked at the tolls.
Speeds up the journey and feels great when you steer away from the queues!
Reminder re status of tag a very good service.
Thank you
17 de julho de 2025
Opinião espontânea
Resposta da Emovis Tag
Thank you for your wonderful review and for being a loyal customer over the years. We’re delighted to hear that your tag has always worked reliably and helped make your journeys quicker and more enjoyable by avoiding the queues!
It’s also great to know that you find our tag status reminders helpful. Your feedback means a lot to us, and we truly appreciate your continued support. Thank you for choosing Emovis, and we wish you many more smooth and stress-free journeys ahead.
Very good reliable product
I have had a tag for 10 years, it worked very well but I am changing to another company as Emovis do not do a tag for Italy
27 de maio de 2026
Opinião espontânea
Resposta da Emovis Tag
Thank you for your loyalty over the past 10 years and for taking the time to leave a review. We’re very pleased to hear that your tag has worked well for you throughout that time.
We understand your decision to move to another provider to meet your travel needs in Italy, and we appreciate your feedback regarding coverage options. Thank you again for choosing Emovis over the years, and we wish you many safe and enjoyable journeys ahead.
Professional staff and great advice
I can’t believe how quick and helpful the staff are. My tag was around 10 years old and the staff talked me through the process of updating my details and obtaining a new tag. I’m well pleased with the process
26 de maio de 2026
Opinião espontânea
Resposta da Emovis Tag
Thank you so much for your kind review. We’re delighted to hear that our team was able to help you quickly and make the process of updating your details and replacing your tag smooth and straightforward, especially after 10 years! Your feedback means a lot to us, and we’re very pleased to know you’re happy with the service you received.
Response and re-issue of a non-working…
Response and re-issue of a non-working Emovis tag was prompt and hassle free.
19 de maio de 2026
Opinião espontânea
Resposta da Emovis Tag
Thank you for your review. We’re delighted to hear that the response and re-issue of your non-working Emovis tag was prompt and hassle free. We always aim to provide a smooth and efficient service, and your feedback is greatly appreciated.
SITE WAS EASY TO USE AT APPLICATION AND…
SITE WAS EASY TO USE AT APPLICATION AND APPEARS TO HAVE BEEDEPATCHED QUICLY
20 de maio de 2026
Opinião espontânea
Resposta da Emovis Tag
Thank you for your feedback! We’re delighted to hear that you found the application process easy to use and that your order appears to have been dispatched quickly. We appreciate your support and hope you continue to have a great experience with our service!
Website very clear.
Website very clear.
Very prompt responses.
All works well.
19 de maio de 2026
Opinião espontânea
Resposta da Emovis Tag
Thank you for your great feedback! We’re pleased to hear that you found the website clear and easy to use, and that our team was able to provide prompt support. It’s wonderful to know everything is working well for you!
The staf were extremely helpful in…
The staf were extremely helpful in guiding me through the ordering process as an existing customer for my new tag for France, I have been with Emovis for many years and have never experienced any issues or problems long may they remain.
Kind regards
Paul Snook
18 de maio de 2026
Opinião espontânea
Resposta da Emovis Tag
Thank you so much for your kind words and continued loyalty over the years. We’re delighted to hear that our team was able to guide you smoothly through the ordering process for your new France tag. It means a great deal to us to have your trust and support, and we’re very pleased that your experiences with Emovis have consistently been positive. We look forward to continuing to provide you with excellent service for many years to come!
Fast delivery
Everything arrived really quickly and looks to be of good quality.
16 de maio de 2026
Opinião espontânea
Resposta da Emovis Tag
Thank you for your lovely review! We’re really pleased to hear that everything arrived quickly and that you’re happy with the quality.
Terrible service!
Terrible service!
I ordered this tag more than a week before it finally got delivered, despite having paid for the overnight delivery option they have. On top of tis, when I finally revived it the clip was missing for it, so useless to use unless you want to take the risk if holding it up while driving!
When I complaint, all I got initially as a AI robot which kept apologizing but did nothing - and then finally someone got back tome saying. that it had been delivered and signed for and gave me a post office link that didn't work to prove it! Of course it got delivered BUT 1 week late!!!
So find another company to get your tag. I wouldn't use them again if I could return the tag and get are fund, which they refused to do, and I did not even get a refund for the overnight delivery cost I have had to pay.
Worst customer service ever.
11 de maio de 2026
Opinião espontânea
Resposta da Emovis Tag
Thank you for taking the time to share your feedback. We are very sorry for the frustration caused by the delay to your order, the missing clip, and the experience you initially had with our customer service process. We completely understand how disappointing this must have been, especially after selecting and paying for overnight delivery.
Following our recent communications with you, we understand that this issue has now been resolved.
Customer service is below average.
Customer service is below average.
12 de maio de 2026
Opinião espontânea
Resposta da Emovis Tag
No further information has been given
Very good so far
Very good so far. Ordering was straightforward and shipping speedily executed. Now waiting on delivery and then usage in June.
11 de maio de 2026
Opinião espontânea
Resposta da Emovis Tag
Thank you for your review. We’re pleased to hear that you found the ordering process straightforward and that your order was dispatched quickly. We hope your delivery arrives soon and that everything works smoothly for your travels in June. Thank you for choosing us, and we appreciate your feedback.
Had a problem with a tag and clip
Had a problem with a tag and clip. This was soon solved by a very helpful member of staff who quickly understood the problem I was having and gave a solution without fuss.
7 de maio de 2026
Opinião espontânea
Resposta da Emovis Tag
Thank you for your lovely review. We’re sorry to hear there was an issue with your tag and clip, but we’re delighted that our team was able to resolve it quickly and efficiently for you. It’s great to know the support you received was helpful and straightforward. We really appreciate your feedback and your support.
Clever device poor customer service.
Tag works very well in France.
Speed of turnaround of old tag not slow but not quick either!
Attitude of customer service staff in Harrogate appalling. Not helpful. Won't give their names and only go by 'The Emovis Team'. Just use the website as much as you can to avoid frustration.
After Trustpilot/Emovis querying my review I can honestly say that this is the only end you'll get to an email from them:-
Kind Regards,
Customer Services
Emovis Tag UK Ltd
NEVER a name to go back to regarding your query so you have to email them again explaining all again as they won't read the previous email and on the phone they won't give their names stating that anyone should be able to help. Emailed replies usually come with a link to help pages on their website and nothing else. I changed phones since the problems I had and so have lost the recordings of the calls but I maintain, Great Product, Efficient Billing, Poor Staff Attitude.
10 de agosto de 2025
Opinião espontânea
Resposta da Emovis Tag
Thank you for taking the time to share your feedback. We’re pleased to hear that your Tag is working well in France, though we’re sorry that other aspects of your experience did not meet expectations.
We apologise for the frustration caused by the turnaround time and, in particular, your interaction with our customer service team. This is not the level of service we aim to provide. Your comments have been noted and will be shared internally so we can review and improve both our communication and support experience.
We appreciate your honest feedback, as it helps us identify where we need to do better.
Very easy to order and the Web site…
Very easy to order and the Web site chat options answered all my questions quickly before I ordered the tag.
6 de maio de 2026
Opinião espontânea
Resposta da Emovis Tag
Thank you for your lovely review. We’re so pleased to hear that you found the ordering process easy and that our website chat support was able to answer all your questions quickly before placing your order. We really appreciate your feedback and hope you’re delighted with your tag.
Payments Taken Without Authorisation
The process of setting up an account is simple and I received the TAG as requested on time.
However, due to a change of circumstances I did not use the TAG so returned it quickly.
I have been invoiced again since for a full months usage even though I was expecting a refund.
I notice other comments about amounts being taken from accounts without authorisation.
I have contacted them via contact forms and telephone and still experience the same thing.
Service is take money deal with the consequences later.
6 de maio de 2026
Opinião espontânea
Resposta da Emovis Tag
We’re sorry to hear that you’re unhappy with our service.
We offer a 14-day cooling-off period. If a cancellation request is received within this time, any associated charges will be cancelled and the account closed. If we don’t receive a cancellation request, the account remains active. An invoice is then generated on the 10th of each month to notify the account holder of any upcoming charges, which are collected on the last working day of the month.
All billing is processed monthly in arrears, and no payments are taken upfront, allowing time to review and request cancellation if needed.
We’d like the opportunity to resolve this for you. Please share your details with us so we can contact you directly and assist further.
Very prompt and efficient service
Very prompt and efficient service. I needed to speak to customer services in the UK and they were great. The Tag was also delivered quickly. Dispatched the same day it was ordered.
2 de maio de 2026
Opinião espontânea
Resposta da Emovis Tag
Thank you for your wonderful review. We’re delighted to hear that you found our service prompt and efficient, and that our UK customer service team was able to help. It’s great to know your Tag was dispatched the same day and delivered quickly. We really appreciate your feedback and your support.
This is a very efficient company
This is a very efficient company. Fast with their deliveries and never any problems. Would highly recommend.
27 de abril de 2026
Opinião espontânea
Resposta da Emovis Tag
Thank you so much for your kind words! We’re really pleased to hear that you’ve had such a positive experience with our service. Delivering quickly and reliably is something we take great pride in, so it’s wonderful to know that’s been reflected in your experience. We truly appreciate your recommendation.
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