Gym is always clean, equipment is good quality, gym instructors always friendly when greeting you at the door and always available for advice.
Localização
Alterar localizaçãoBuilding 2, Westgate House, TW8 0GN Brentford, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Been going here a few years now and yes its small but has what I need with a chilled atmosphere, is well maintained and well priced with the bonus of free parking. The staff are friendly and always wi... Ver mais
The gym is a good offer at the promotional price of £17 per month however, after the 2 months offer is up £35 per month is slightly high for what is being offered. The changing rooms are a little shab... Ver mais
A empresa respondeu
Ticks all the boxes for me. Good value membership options, friendly staff, well maintained and clean equipment, Good range of cardio, resistance and weights. Joined just 2 weeks ago, looking forw... Ver mais
Informações sobre a empresa
Escrito pela empresa
A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.
READY WHEN YOU ARE
Escrito pela empresa
- We'd love you to join us!
- All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.
The energie fitness promise
Our promise to our members...
We are here to wow you: We are on a mission to amaze and delight you
We play: Energie by name and energie by nature – we will make you sweat and smile
A place for you: You don’t just join our gym you join our family!
We’ve got your back: Your experience delivered on your terms
It's personal: We believe in you and your personal victory when you win we win!
Informações de contacto
Building 2, Westgate House, TW8 0GN, Brentford, Reino Unido
3,9
Bom
213 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 33% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Energie Fitness - Brentford
أهلاً،
أتمنى أن تكون بخير.
نحن نقدر لك الوقت الذي أمضيته في ترك تعليق، وسنحاول بالتأكيد التحسين بناءً على التعليقات التي قدمتها لنا.
أتمنى لك يوماً عظيماً،!
You need more equipments to treining…
You need more equipments to treining legs and butt and stretch bar.
7 de setembro de 2023
Resposta da Energie Fitness - Brentford
Hey Hiigor,
I hope you're having a great day!
Your feedback is greatly appreciated and very valuable to us moving forward as we try to improve. We want to deliver the ultimate fitness experience to our valued members and we will certainly work towards this in the near future.
Thanks again for taking the time to leave a review, it's always great to hear what our members think.
Best wishes,
énergie Fitness Central Team
Instructors were late
Instructors were late, or not show up to the classes. There have been multiple occasions where I have attend classes, and on all occasions, the instructor has either been late or not shown up. Even though different classes, they seem all to have the same structure (5 exercises, 50s work, rest, repeat 3 times). The instructors have not been motivating enthusiastic, nor does it seem like they want to be there. These classes are good but could be great with more prompt and motivating instructors.
24 de agosto de 2023
Resposta da Energie Fitness - Brentford
Hi Erin,
I hope you're well.
We're very disappointed to hear you are unhappy with the level of service you have received in your énergie gym. We aim to provide a service and environment that drives our members to reach their goals, it seems we have fallen short on this occasion and for that we sincerely apologise. We hope to vastly improve in the near future and regain your trust as a valued member.
Thank you for taking the time to leave a review, we really appreciate it.
Best wishes,
énergie Fitness Central Team
Pull up made my experience very good…
Pull up made my experience very good and I will love to become calisthenics in future.
The company or the gym really they doing quite interesting and I liked.
The staff are friendly and helpful.
13 de julho de 2023
There’s a serious problem with…
There’s a serious problem with membership fees here. I stopped my membership in May, but both in May and in June I was still charged - they explained it with their ‘policy’. To my great surprise, they took the membership fee from my account also in July!! I haven’t used the gym since May and it was acknowledged (via email) that I’m no longer a member. So, why do they keep charging???? I had to contact my bank,
12 de julho de 2023
Opinião espontânea
Resposta da Energie Fitness - Brentford
Hi Markieta,
I hope you're well.
We're really sorry to hear of the frustration to you have faced when trying to cancel your membership with us. We try to make it easy to cancel your membership through our members area here: https://members.energiefitness.com/. However, if there are any issues we encourage members to contact our gyms directly to get the issue sorted. If you are still having trouble with this, please contact your gym via telephone or email and they will be able to assist you.
Have a great day,
énergie Fitness Central Team
they take your money
22 de junho de 2023
Resposta da Energie Fitness - Brentford
Hi there,
I hope you're well.
We're very disappointed to hear you are unhappy with the level of service you have received in your énergie gym. We aim to provide a service and environment that drives our members to reach their goals, it seems we have fallen short on this occasion and for that we sincerely apologise. We hope to vastly improve in the near future and regain your trust as a valued member.
Thank you for taking the time to leave a review, we really appreciate it.
Best wishes,
énergie Fitness Central Team
Gym experience
The gym is very crowded at times,it would help if the operating hours was extended slightly. the bathrooms and shower need better attention/cleaning accessories. There is also no way to give notice or cancel the contract held with the gym.
11 de junho de 2023
Resposta da Energie Fitness - Brentford
Hey there,
I hope you're having a great day!
Your feedback is greatly appreciated and very valuable to us moving forward as we try to improve. We want to deliver the ultimate fitness experience to our valued members and we will certainly work towards this in the near future.
Thanks again for taking the time to leave a review, it's always great to hear what our members think.
Best wishes,
énergie Fitness Central Team
Very small gym and hasn’t got too many machines to do workout, long long wait to use even bench
Too small gym with limited machines and all the time crowded
4 de maio de 2023
Resposta da Energie Fitness - Brentford
Hi Xafie,
I hope you're well.
We're very sorry to hear that you are not wholly satisfied with the facilities available in your énergie gym. We at énergie are always trying to create a warm and welcoming space for our members and it seems we have fallen short on this occasion and hope to improve in the near future. Please speak to a member of staff regarding any of your concerns and they will be happy to assist.
Thanks for leaving feedback, we really appreciate it.
Best wishes,
énergie Fitness Central Team
Great and friendly, but not very cleab
The positives is that there are tons of free weights, and usually not a long wait for equipment. The 3 stars for me is because of the cleanliness. It’s actually quite filthy, and lots of the equipments doesn’t look like it’s had a wash in months.
11 de maio de 2023
Resposta da Energie Fitness - Brentford
Hey Marie,
It's wonderful to learn about the aspects of the gym that you enjoy. We acknowledge that there are areas for improvement to enhance your overall experience. Our commitment is to provide an exceptional fitness experience for all our members, and we'll certainly work towards achieving this in the near future, taking into account the feedback you've shared.
We sincerely appreciate you taking the time to leave a review. Your input is valuable to us.
Best wishes,
énergie Fitness Central Team
Not a bad gym
Not a bad gym but it could do with a better range of equipment and more benches. These get taken from the free weights area meaning that there is always quite a wait to get one. The gym needs more plates across all pieces of equipment.
30 de março de 2023
Resposta da Energie Fitness - Brentford
Hey Sean,
I hope you're well.
We completely understand there are a few areas we need to improve in to deliver the perfect health and fitness experience to our valued members. Rest assured we will certainly take your comments into account moving forward as we are constantly trying to improve. Thank you for taking the time to leave a review, your feedback is vital to us here at énergie Fitness.
Have a great day,
énergie Fitness Central Team
Excellent and straightforward
Easy and straightforward to join, good joining offer, excellent facilities, friendly and professional operators and very good classes to attend. I feel really motivated and positive going there.
10 de março de 2023
The stuff are very helpful and friendly
3 de março de 2023
Brentford Energie Fitness
Brentford Energie Fitness. I signed up to a trial in November after my shower was broken and unusable for a week. I spoke to someone in there and they told me to email the manager to see if I can just sign up for a trial so I can use their shower. I didn't get a response, so signed up because I had no other option and was starting a new job and couldn't go without showering. I used the shower once and because it was so unpleasant I didn't go back. I cancelled the membership. I was aware I'd have to pay £34.99 unfortunately. I then got an email saying I owed £54.99 and to pay it by the 3rd of March. I've gone to pay it today after waiting for payday, and I owe over £100?? I emailed the manager again last month and was ignored again. My account doesn't exist so I can't pay it. But I was given to the 3rd to pay £54.99. I'm contacting trading standards tomorrow because this is truly the most baffling gym scam I've seen.
2 de março de 2023
Opinião espontânea
Resposta da Energie Fitness - Brentford
Hi Emily,
I hope you're well.
We're sorry to hear that you have faced frustration when trying to leave one of our gyms. It is likely you are referring to our 30 day cancellation policy however, if you feel this is incorrect please contact us at communications@energiecentral.com and we will be able to assist you.
Best wishes,
énergie Fitness Central Team
A very good gym
A very good gym. I hope soon they will add also the pulley machine
10 de fevereiro de 2023
A decently good gym
All the machines are available, and are in decently good condition.
but there is a lack of certain small equipment such as push up bars, skipping rope, waist belts, etc.
2 de fevereiro de 2023
Resposta da Energie Fitness - Brentford
Hey Naman,
I hope you're well.
We're glad to hear that there are some areas of the gym you really like, however, we certainly understand there are some things we can improve on to make your experience even better. We want to deliver the perfect fitness experience to all our members and we will certainly try to achieve this in the near future using the feedback above.
Thanks for taking the time to leave a review, it is always appreciated.
Have a great day,
énergie Fitnes Central Team
I really like the gym
I really like the gym, how close It is from home and the staff, plus the Yoga class and the online availability to book into sessions is really good (LOVE the Pilates class). I do have noticed though that the wifi It used to have is not available any more, the Zumba and the Bollywood dance class is given by the same teacher (who does not give any instructions to follow her), the previous Zumba teacher was more interactive.
1 de fevereiro de 2023
Resposta da Energie Fitness - Brentford
Hey Beatriz,
I hope you're well.
We completely understand there are a few areas we need to improve in to deliver the perfect health and fitness experience to our valued members. Rest assured we will certainly take your comments into account moving forward as we are constantly trying to improve. Thank you for taking the time to leave a review, your feedback is vital to us here at énergie Fitness.
Have a great day,
énergie Fitness Central Team
Overcrowded gym
The gym facilities and the equipment are good. But the gym is always over crowded. It definitely seems to be oversubscribed. The live count feature in the app doesn't work at all to plan our visit.
31 de janeiro de 2023
Resposta da Energie Fitness - Brentford
Hey Uma,
It's wonderful to learn about the aspects of the gym that you enjoy. We acknowledge that there are areas for improvement to enhance your overall experience. Our commitment is to provide an exceptional fitness experience for all our members, and we'll certainly work towards achieving this in the near future, taking into account the feedback you've shared.
We sincerely appreciate you taking the time to leave a review. Your input is valuable to us.
Best wishes,
énergie Fitness Central Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.