EQVVS Opiniões 

482
•
TrustScore: 4 em 5

4,0

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I recently placed an order for three items, however only one item was received in the box. I have already logged this issue, but unfortunately I have not received any response so far. I have al... Ver mais

Classificada 5 em 5 estrelas

Really good quality had to return my first order as jumper was too big but return was easy and replacement was shipped in no time , I am a first time customer but will definitely be back!

Classificada 5 em 5 estrelas

Ordered a Carhartt Tshirt (which is great by the way) which got delayed thanks DHL. The EQVVS team were so responsive and helpful to my enquiries to see if they could help track it down as the DHL lin... Ver mais

Classificada 5 em 5 estrelas

I bought a Ralph Lauren jacket which developed a manufacturing fault . RL told me that I had to contact Eqvvs re my issue. I contacted Eqvvs by email and had an immediate phone call back from Dominic... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de roupa

Informação fornecida por diversas fontes externas

EQVVS aims to provide the latest on-trend, premium menswear brands to push the boundaries of our fashionable shoppers.


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

482 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 27% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,0

Todas as opiniões

(482)

32 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Happy Customer

Great service, but i had to return a shirt for a smaller size but cost £8 something as I didn't understand the return process and just sent it by signed for post

5 de janeiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

WORST website ever DO NOT USE

Worst website ever DO NOT USE
- SENT ME WRONG SIZE
- THE CLOTHES STUNK OF SWEAT
- CLOTHES LOOKED FAKE
- MADE ME PAY FOR REFUND EVEN THO THEY SENT WRONG SIZE 😂😂
Under the customers consumer act, these people have the worst website of all time, what a waste

5 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

perfect

perfect. I love it

3 de janeiro de 2024
Opinião espontânea
logótipo da EQVVS

Resposta da EQVVS

Hey Marya,

So glad you love your item, thanks for the 5* review.

We can't wait to see you shopping with us again soon.

Have a great day.

All the best,

EQVVS

Classificada 5 em 5 estrelas

Will order again

Very satisfied

4 de janeiro de 2024
Opinião espontânea
logótipo da EQVVS

Resposta da EQVVS

Great news, we're chuffed you're happy with your purchase.

Looking forward to have you shop with us again soon.

All the best,

EQVVS

Classificada 5 em 5 estrelas

First time using EQVVS

First time using EQVVS and have to say I’m impressed with the service. The item arrived as described and quickly using the standard delivery service. Will definitely use again. Thanks EQVVS.

4 de janeiro de 2024
Opinião espontânea
logótipo da EQVVS

Resposta da EQVVS

Hey Shane,

Thanks so much for taking the time to leave us a 5* review. We're chuffed you're happy with everything and can't wait to see you shopping with us again soon.

Have a great day,

EQVVS

Classificada 3 em 5 estrelas

Nice bag

Nice bag, main zip doesn’t work properly, so could eventually slide open. I’d send it back but can’t be bothered with the hassle, won’t buy from this company again.

20 de dezembro de 2023
Opinião espontânea
logótipo da EQVVS

Resposta da EQVVS

Hey,

I can't say we're not disheartened to hear you won't shop with us again.
We have a really friendly team over at Customer Service who are more than happy to answer any queries regarding faulty items, plus a really easy returns portal that makes sending things back really straight forward.

Hopefully you'll reconsider us in the future and if there is anything we can do, please don't hesitate to contact us.

Thanks,

EQVVS

Classificada 5 em 5 estrelas

Excellent quality clothing

Excellent quality clothing and a fantastic service

23 de dezembro de 2023
Opinião espontânea
logótipo da EQVVS

Resposta da EQVVS

Hey John,

Thanks for the review, proper chuffed you're happy with your order.

Have a great day,

EQVVS

Classificada 5 em 5 estrelas

Everything was great I ordered my polo…

Everything was great I ordered my polo shirt Sat afternoon and it was delivered on Tuesday fantastic service

9 de dezembro de 2023
Opinião espontânea
logótipo da EQVVS

Resposta da EQVVS

Hey Darren,

Chuffed you love your item and thanks for taking the time to leave us a review.
We hope to see you shopping with us again soon.

All the best,

EQVVS

Classificada 1 em 5 estrelas

I didn't receive my order dpd just left…

I didn't receive my order dpd just left it on my doorstep (there's a picture) I live in a block of flat's with no safespace, so someone has obviously taken it. So I still have to pay for 2 boss tops that I've not received disgusting!! EQVVS won't do nothing about it. NEVER SHOPPING WHITH YOU AGAIN!!! FUMING.

8 de dezembro de 2023
Opinião espontânea
logótipo da EQVVS

Resposta da EQVVS

Hi,

Thanks for leaving us a review.
In the event that a parcel is marked as not received by recipient, we urge our customers to contact our customer service desk as soon as possible and have a procedure in place whereby we can raise claims to investigate mis-deliveries with DPD.

While these claims can sometimes take a while for DPD to investigate, we always try to offer the most suitable outcome based on the information given to us by DPD and whether the delivery was compliant with the protocol in place.

Please don't hesitate to contact us over at info@eqvvs.co.uk and we can be sure to look into your order, if we haven't already.

All the best,

EQVVS

Classificada 1 em 5 estrelas

Boss top

At first was easy to pick my item a boss petempesto polo, it says take your usual size so I did and it was massive large bordering XL and I’m a medium so sent it back, the delivery was £5 and to send back £5, won’t be using this site again

26 de novembro de 2023
Opinião espontânea
logótipo da EQVVS

Resposta da EQVVS

Hey,

Thanks for leaving a review.

Glad to hear you found it easy to pick your item from the site, we try to advise the best we can on the sizing but understand how difficult it can be to buy clothing online. Luckily we have a 14 day returns period, or 28 days for an exchange and a friendly customer service team who are happy to answer any questions you have regarding sizing and fit.

We offer a reduced fee of £3.99 to return your item to us, if an exchange is not applicable.

Have a great day,
EQVVS

Classificada 1 em 5 estrelas

Terrible customer service avoid all…. I was. It about tags I have them here I was about how it turned out the fabric has stretched after following the instructions for care didn’t think it be so bad

Terrible customer service avoid all costs. Do not waste your money buy from any other store online, except them absolutely terrible, especially the returns department and speaking with the customers they do not accept any returns of faulty products. It’s like they buy and resell them

22 de novembro de 2023
Opinião espontânea
logótipo da EQVVS

Resposta da EQVVS

Hi Billy,

I'm sorry you're not happy with your experience shopping with us. Having looked through the comms, I can see that we were unable to accept your return to us as it was sent back without tags, packaging and showed signs of wear.

We would be happy to clarify any further questions you have regarding this.

Thanks,

EQVVS

Classificada 5 em 5 estrelas

I could buy what I wanted at a sensible…

I could buy what I wanted at a sensible price. The delivery was very quick. Would use again

4 de novembro de 2023
Opinião espontânea
logótipo da EQVVS

Resposta da EQVVS

Hey Derek,

Cheers for leaving us such a crackin' review, we really appreciate it.

Look forward to having you shop with us again in the future.


Thanks
EQVVS

Classificada 5 em 5 estrelas

I found this webiste when looking on…

I found this webiste when looking on google for some trainers that the usual websites didnt have in stock. I came to trust pilot first and i did read a few negative reviews. But as they where the same price and the right size i decide to go for it and im so glad i did!! Arrived super fast, managed to have a code for free delivery so was suprised when they arrive in just 2 days! and packaged really well. Will definetley be adding EQVVS to the shopping list :D

6 de novembro de 2023
Opinião espontânea
logótipo da EQVVS

Resposta da EQVVS

Hey Georgia,

Thanks for leaving us such a stellar review, we really appreciate it.
Glad you loved your trainers, we can't wait to have you back shopping with us in the future.

Thanks,

EQVVS

Classificada 1 em 5 estrelas

Poor customer service, even worse choice of delivery agent

ORDER: #EQ136540

I placed an order on 31/10/23. I received a DPD notification that I would be expecting delivery on 01/11/23. This delivery has been re-scheduled every day thereafter & has subsequently been cancelled every day thereafter!

For context, I placed an order on the same day from a company that makes custom items, based in Canada. This item has been made & shipped from Canada & is with me already before the item I ordered in the UK.

I appreciate that not all blame can be placed on EQVVS for this however there is an element of responsibility over the choice in shipping carrier that you use. DPD is renowned for its staff stealing items & parcels going missing.

DPD has given me the same stupid answer 5 days in a row, "please wait tomorrow for an update"! Tomorrow has come & gone 5 times now with the same answer still being given.

Apparently mainstream customer service in DPD can't understand or tell me why the local depot is 'holding' onto my parcel. They can't get through to the depot to understand why this has happened.

I am literally going round in circles with DPD.

I also contacted EQVVS to resolve this issue mid week. I got an email from them saying they contacted DPD & will get back to me ASAP with an answer. I am still waiting for the response despite a follow up email from myself looking for an update.

DPD has now advised me today (05/11/23) that the best thing to do is to get the retailer (EQVVS) to cancel the parcel from their side of things and re-ship the item again. If this isn't an admission that the parcel is lost (**cough cough - stolen**) then I do not know what is?!

I really do not understand why a retailer who is selling designer brand items, is using a 3rd class delivery agent with a history of internal theft.

Absolutely annoyed that I have spend at least 30 minutes of my day for the past 6 days chasing a parcel.

I really do not know what I can do to resolve this situation as DPD is passing me round in circles and EQVVS clearly don't like responding to emails (despite them indicating that they respond quickly in hours and even respond to emails out of hours).

I would suggest using a different retailer if you value your time & want your item reasonably quick without hassle.

5 de novembro de 2023
Opinião espontânea
logótipo da EQVVS

Resposta da EQVVS

Hi Chris,

Sorry to hear your experience shopping with us wasn't 5*.

Having looked back on the order and the comms throughout your order journey and can see that your order was delivered to your address on the 6th November and I can also see that we replied to your queries over on the customer service help desk and kept you updated with communications with DPD and tracking info on your order to let you know it was on it's way to you, but unfortunately never received a reply back.

I'd like to apologise for the delay with your order, while I appreciate your concerns with using DPD as a courier, this is not an issue we come across regularly so I'd like to apologise again that they missed the mark on this occasion.

If you have any further issues with your order, please feel free to get in touch and we would be more than happy to help.

Thanks,

EQVVS

Classificada 5 em 5 estrelas

Personally i had never heard of this…

Personally i had never heard of this site but when i typed in what i was looking for it came up and im glad i did. Quick delivey. Quality product. Also read reviews there and its a bit unfair people complaining about delivery which isnt the websites fault. That will be down to the couriers

18 de outubro de 2023
Opinião espontânea
logótipo da EQVVS

Resposta da EQVVS

Hey Colin,

Thanks for leaving us such a cracking review, we really appreciate it.
Can't wait to see you shopping with us again soon!

Thanks,

EQVVS

Classificada 1 em 5 estrelas

Ordered once. not again

Ordered once.

Items not delivered as driver couldn't find address.

They sent item back and I had to chase refund... And then chase a refund for non existent delivery

8 de outubro de 2023
Opinião espontânea
logótipo da EQVVS

Resposta da EQVVS

Hi John,

Thanks for your feedback.
I'd like to apologise that you had issues with your delivery.

I can see that a refund was processed as per protocol when the item was received by our returns department, but that there was a miscommunication regarding the delivery charge which was then corrected upon your enquiry.

If there is anything else we could have done on this occasion, please feel free to email the customer service team who will be more than happy to help.

Thanks,

EQVVS

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