Really freindly, helpful and patient staff member. Happy to call me back on several occasions, when my signal dropped out. Thank you for being so understanding and caring June.
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
The call handler, Mary-Jayne, was polite and very efficient at running through the process. Most importantly she gave me time to ask all the questions I had about next steps.
Chiara was easy to deal with, helpful, patient and understanding. Explained everything in simple terms, easy to understand. Didn't take up too much time.
A empresa respondeu
It was an easy transaction with ERS today. Louis was very helpful and calm over the phone. The next steps were properly explained, which left me with no follow-up questions after.
Informações sobre a empresa
Escrito pela empresa
ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For these people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs. We are at the start of a period of profound change in the motor world. Vehicles are more connected, intelligent, and accessible than ever. It is thought that by 2050, transportation will be dramatically different in urban areas, as more and more people opt for shared travel / shared ownership, and Mobility as a Service (MaaS) takes shape. As the UK’s largest specialist motor insurer, we have immersed ourselves in this changing world, learning and adapting to provide our brokers with the insight and specialist cover that their clients require along the journey of future mobility. Our new Class of business, Motor Innovation is designed for the vehicles of tomorrow; from autonomous cars and connected vehicles to insurance embedded into platforms and insurance cover for limited durations Discover more at ers.com
Informações de contacto
30 Fenchurch St, EC3M 3BD, London, Reino Unido
- communications@ers.com
- www.ers.com
ERS Insurance Products
4,6
Excelente
2 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Easy to work with this team
Very clear information on how to proceed - process clear, fast follow up documentation - Thank you
9 de outubro de 2025
Opinião espontânea
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
My contact June Dennis of Morton Michel…
My contact June Dennis of Morton Michel insurance specialist was really helpful, poliet and explained everything clearly to assist me with pursuisng my claim.
9 de outubro de 2025
Opinião espontânea
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
June Dennis was fantastic and made the…
June Dennis was fantastic and made the process to report the new claim painless and she was very pro-active in the guidance provided and service received over the phone was superb.
9 de outubro de 2025
Opinião espontânea
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
👍👍👍👍👍👍👍👍👍👍
8 de outubro de 2025
Opinião espontânea
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
I was happy how she helped me and…
I was happy how she helped me and explained to me everything that I need too now
8 de outubro de 2025
Opinião espontânea
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Quick and easy process which of course…
Quick and easy process which of course makes it less stressful.
7 de outubro de 2025
Opinião espontânea
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Serious incident report
A lady called June dealt with the call and was very helpful and clear on what was going to happen
7 de outubro de 2025
Opinião espontânea
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Professional service
She was very helpful during stressful time.
6 de outubro de 2025
Opinião espontânea
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Awesome
Awesome, clear, precise, friendly and they took the “ hard” out the work
1 de outubro de 2025
Opinião espontânea
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Cheap for a reason
Cheap for a reason, avoid!
Had a car reverse in to mine, wasent going to claim of my insurance as not my fault, so rang them and asked for there advice what I should do, very unprofessional, couldent be less botherd, said "good luck" and sent me on my way!
You may save £10 £20 going with this lot, but god forbid you ever need them!
17 de abril de 2025
Opinião espontânea
Resposta da ERS
Hello Shane,
Thank you for leaving a review. We have sent a request asking for further information about your complaint via Trustpilot. Please reply providing us your ICE reference number so that we can find you in our system and resolve your complaint or send us an email on complaints@iquw.com.
We look forward to hearing from you.
Thank you.
ERS Team
Chiara
Chiara, the ERS claims handler, was so helpful and supportive. In fact both members of the ERS staff I have spoken to have been excellent.
30 de setembro de 2025
Opinião espontânea
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Excellent Customer Service
Lily was thorough and professional throughout thye call
30 de setembro de 2025
Opinião espontânea
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Mary Jaine a new claim handler helped…
Mary Jaine a new claim handler helped me patiently and given all possible options… she was courteous and cooperative with understanding of claims and processes
29 de setembro de 2025
Opinião espontânea
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Roxanne was fantastic!
29 de setembro de 2025
Opinião espontânea
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
great call center person
25 de setembro de 2025
Opinião espontânea
Resposta da ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.