Eureka Forbes Opiniões 

I booked a service request for my Eureka Forbes Turbo Robotic Vacuum Cleaner on 25th July. Today is 14th August, and despite multiple follow-ups, no technician has visited yet. My product has been non-functional for more than a month, and Eureka Forbes has still not been able to provide even a confirmed date for the service visit.

Every time I contact customer service, I get the same response: “We will escalate the issue.” The executives also say that the service request has been assigned to a technician, but they claim they cannot contact the assigned technician or check why the technician has not visited. If customer service cannot track or communicate with the assigned technician, what is the purpose of having a service request system?

The mobile app is another disappointment. Eureka Forbes claims that customers can book and track service requests through the app, but the tracking information is clearly not reliable. Even though customer care says my request is assigned to a technician, the app does not show any technician assignment.

The service-booking process is also poorly designed. When selecting a service date, the customer has to manually try one date after another to find an available slot. The app should simply show the dates on which slots are available instead of forcing customers to repeatedly select dates that have no availability.

The biggest problem is that I have been without a working product for more than a month, and after nearly three weeks since raising the service request, Eureka Forbes still cannot provide a date when someone will actually visit.

This is not the level of after-sales service I expected from a reputed brand.

If you are planning to buy a Eureka Forbes product, especially an expensive appliance that depends on after-sales service, I strongly recommend thinking twice and checking their current service experience in your area before making the purchase.

I am writing this with extreme frustration and disappointment regarding the completely unacceptable after-sales service I have received from Eureka Forbes.
It seems that when you are purchasing a new product, there are multiple people available to assist you. However, the moment there is an issue with the product, you are left to repeatedly call customer care with absolutely no meaningful resolution.
I purchased the SmartClean Robo less than three months ago, and my experience has been extremely disappointing:
For almost one month, the technician could not even successfully connect the product to Wi-Fi.
Once I finally started using the product, within approximately 45 days, the water tank stopped functioning and the product stopped mopping.
I have contacted customer care repeatedly—at times as many as six times a day—yet I have still received no proper resolution.
Every time I call, I am forced to explain the entire issue again to a new customer-care representative, with no continuity or ownership of the complaint.
Not a single technician has visited me in the last 20 days.
I have also sent multiple emails, yet there has been absolutely no meaningful response or resolution.
Despite repeated assurances that the water tank would be replaced, I am still waiting.
This is not a minor inconvenience. I have purchased a premium product from a reputed company, and within three months I am spending my time chasing customer care for a basic warranty/service issue.
Frankly, I am exhausted. I cannot keep wasting hours repeatedly calling customer care and narrating the same story to different representatives while Eureka Forbes takes no responsibility for resolving the issue.
I am therefore demanding an immediate resolution. If the replacement water tank. CM-120826-76717696

Purchased 4 units of Eureka Forbes AWS C-500 Water Softeners in June with an explicit commitment of FREE installation. Over two months later, ZERO units have been installed despite multiple complaint tickets.
To make matters worse, a representative recently demanded ₹15,000 for installation—blatantly reneging on the sales agreement.
This is a clear deficiency of service and an unfair trade practice.
DO NOT BUY ANYTHING FROM THIS PATHETIC BRAND.

Very bad eureka forbes water purifier. Always lack of spares after opening unsealed box. Nobody want to resolve the issue. Please don't but this product. The customer care team always saying our team will contact you but Nobody contacted since last 7 days. Still issue yet to be resolved very bas experience. Waste of money

Service of eureka forbes is pathetic and they are not bother about any complaint as i have taken amc but no one come to hear my complaint. Registered complain on 26 th june till nobody come

Terrible, Terrible experience with Eureka Forbes for last 40 days. Purchased water purifier on June 3rd from Eureka Forbes online platform. I have neither received my product yet for 37 days now, nor they have done a refund. Escalated to online sales team, customer support team, Grievance team & compliance team with absolutely zero response & action. None of them bother to respond to customer mails/ complaints . They claim themselves a global company, they are not able to deliver a simple product. Every time I call them ( have called them 50+ times) they give false commitments that the product will be delivered in a day or two. As per my experience , They are no better than a street side vendor. Highly irresponsive & don’t care for customers. It’s been a night mare chasing them every day for the product delivery post online payment. Finally i had to reach out to bank to raise a dispute call & support me to get a refund which is still in progress.
Never i will deal nor recommend for eureka Forbes products in future .The worst experience I have got with any of the online platforms .
Finally purchased water purifier from Urban company, which was delivered & installed in 2 days in a highly professional way.

⭐ The Worst After-Sales Service Experience

One of the worst experiences I have ever had with a company. I purchased a machine from Eureka Forbes, and unfortunately, the product started deteriorating within just one year.

When I contacted customer care for a service request, I was told that I had to pay ₹350 just for a technician to inspect and identify the problem. This kind of charge should be clearly disclosed to the customer before purchasing the product, especially when the product develops an issue within such a short period.

What is even more disappointing is the customer service. The representatives seemed to have very limited knowledge about the product and the issue, and instead of properly addressing my concern, the call was disconnected.

Before purchasing, customers are treated extremely well and are given all kinds of assurances. But once the product is sold, the experience is completely different.

Very disappointing product quality and extremely poor after-sales service. I would strongly recommend thinking twice before purchasing from Eureka Forbes.

I purchased a aspire minerva Aquaguard. This is IoT based model and high end model, most expensive one. After installation, it's TDS came to 10, which is not at all acceptable and is not able to increase the tds. After service complain on app and even calling it's customer care, service man didn't turn up immediately as scheduled. After, three days service man turned up and couldn't find the problem even after lot of investigation. Then senior technician came with its circuit chart and then could locate that flow sensor is faulty. I insisted that it's a new machine and from the day one it's not working...kindly replace the complete unit or cancel my order as per 10 days return policy. However, nothing worked. They were adamant that only faulty part will be replaced as per compnay policy. What's the problem of a customer in this. Very bad situation. After 10 days also part couldn't be replaced.

Disgusting service. Product not delivered and refund not processed

Had a product water purifier of Eureka Forbes under Amc where they commit to change filter every 12 months. The app again suggest us to buy amc as filter is 29 months old. Technicians ask for money and get it done. Customer care don't support at all.

Worst customer service online AMC is scam... Big scam never purchase. You wont get any filter in time

⭐ 1/5 – Extremely Poor AMC Service

Very disappointing experience with Eureka Forbes Aquaguard AMC. The AMC was purchased with the expectation of scheduled preventive maintenance, but the company does not proactively provide the promised service. Customers have to repeatedly chase them and raise complaints for basic AMC maintenance.

If you expect reliable AMC service, I strongly recommend NOT buying an Aquaguard AMC from Eureka Forbes. Paying for an AMC and then chasing the company for the service defeats the entire purpose of an AMC.

A reputed brand should deliver what it promises.

Purchased Gold AMC on 29th July 2026, but till know they do not care for the replacement of filters. Their service is completely reverse to their motto, they are playing with customers health.

Worst Company, Even after purchasing Gold AMC they are not responding.

Fraud.

Worst product and Worst Service.

I bought cleaning Robo and while selling product there was gross misleading information supplied and hided the facts. After we made payment, we were told that it does not work in 5G network. It only needs 4G.
Now it’s not even 6 months and the Robo has stopped working due to fault in sensor. After raising complaint since a month, the engineer visited. Thereafter it was promised to supply new sensor but the engineer did not showed up after multiple follow ups. Zero credibility of the brand and it’s engineer team. No sense of responsibility of after sales service. Don’t know why people ate trusting it.

This brand deserves to be shelved and penalised.

EXTREMELY DISAPPOINTING EXPERIENCE – MONEY HELD FOR MONTHS WITHOUT REFUND

I am extremely disappointed with the service of Eureka Forbes.

I paid ₹12,500 in advance for a water purifier nearly 5 months ago. Despite receiving the payment, Eureka Forbes failed to deliver the unit within the promised timeframe. After waiting for an unreasonable period, I was forced to purchase the same product from the market and cancel my order with Eureka Forbes.

The most shocking part is that even after cancellation, my ₹12,500 has still not been refunded.

For almost five months, I have repeatedly contacted their customer care, made numerous calls, and sent emails requesting the refund. Unfortunately, I have received nothing but repeated assurances and explanations, with no actual resolution and no refund.

It is completely unacceptable for a company to take a customer’s money in advance, fail to provide the product, accept cancellation, and then continue holding the customer’s money for months despite repeated requests for a refund.

Eureka Forbes has had my money for almost five months without delivering the product and without returning the amount.

This is not merely poor customer service—it is an extremely serious failure in handling a customer’s payment and refund.

I have given more than enough opportunities to resolve this matter amicably. If my ₹12,500 refund is not processed immediately, I will have no option but to initiate a formal complaint before the appropriate Consumer Disputes Redressal Commission (Consumer Court) and seek appropriate relief, including refund, compensation for the prolonged inconvenience and harassment, and any other remedies available under applicable consumer law.

I am posting this review so that other customers are aware of my experience before making advance payments.

Eureka Forbes – please return my money instead of continuing to make customers chase you for their own funds.

Order No.: SO3827607
Customer ID: 6007031650

Order cancelled after non-delivery. Refund still pending for almost 5 months.

I think the comments speak for themselves - the PDFs are good but service is pathetic - the service engineers have no accountability,are arrogant and above all un-interested in business.For those of us stuck with the PDFs better to engage a third party !

They are really shameless. They only call for AMC but when it comes to service they become mute. Very very pathetic service and people. They don't have Technician and one or two Technician they have they don't even bother to come and blame the customer that they are unavailable. This is how they close the request. when people will file F.I.R against them then they will know what it is to fool customer.

I wouldn't even give this half a star if I could. The service is absolutely third-class. It's been 10 days since I raised a complaint, but no engineer has visited yet. The complaint is still open, and there has been no response from the Eureka team. My suggestion to everyone is: don't buy this product. Their after-sales service is extremely disappointing and will only cause you trouble.

They don't deserve even single or half star..The worst ever services i experienced. They don't have well qualified technicians. They don't provide service on time.. I registered a complain on 25th July still today on 3rd august no technician visited my place Ans solve the issues.. i called customer care 50 times also i called technician assigned to me 50 times but no reposne..do not get into this company they are fraud and cheating customers..i have complained in consumer court for the same