Not helpful hidden deductions when i apply for refund
A empresa respondeu
Localização
Alterar localizaçãoSpeedfields Park, Newgate Lane, PO14 1TT Fareham, Hampshire, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Thank you for the process which was simple, fast and friendly even with the high volume of people requiring your service. If I can offer one comment in a negative sense, it would be the failure to sig... Ver mais
A empresa respondeu
With all the negative press surrounding travel testing we didn't have high expectations, however Eurofins provided great service and rapid results, everything we hoped for. The only slight disappoint... Ver mais
Test station is easily located & staff is friendly, fast & professional. What I do not like is the result certificate is not sent to us via email. Instead, it is required to login Eurofin website with... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Eurofins - Fareham
Escrito pela empresa
Eurofins. World Leader in Testing for Life.
55 000 employees. 900 laboratories. 50 countries.
Eurofins Scientific is an international Group of life sciences companies that provide a unique range of analytical testing services to clients across multiple industries.
The Group believes it is the global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.
With 55,000 staff across a network of more than 1000 independent companies in over 50 countries generally specialised by end client markets and operating 900 laboratories, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as develop and carry out innovative clinical diagnostic testing services.
As one of the most innovative and quality-oriented international companies in its industry, Eurofins is ideally positioned to support its clients’ increasingly stringent quality and safety standards and the increasing demands of regulatory authorities and healthcare practitioners around the world.
If you are looking for our COVID-19 Response, click the below links
TrustPilot Review Page |
Book a Test |
| Trustpilot | Covid Test Booking |
Informações de contacto
Speedfields Park, Newgate Lane, PO14 1TT, Fareham, Hampshire, Reino Unido
3,8
Bom
6 opiniões
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Not helpful hidden deductions when i…
Not helpful hidden deductions when i apply for refund
4 de abril de 2022
Resposta da Eurofins - Fareham
Hello,
Thank you for taking the time to leave your review.
I apologise for the issues you had when using Eurofins, this isn't how we would have wanted your experience to have been. We do state that any refunds could be subject to admin/dispatch fees being applied. This can be found in the terms and conditions on our website.
Kind regards,
Robert at Eurofins
Thank you for the process.
Thank you for the process which was simple, fast and friendly even with the high volume of people requiring your service. If I can offer one comment in a negative sense, it would be the failure to signpost where the test centre was located. There should also be, specific instructions issued by the cruise companies to the passengers!
25 de janeiro de 2022
Resposta da Eurofins - Fareham
Hello John,
We are sorry that the signage to the test site was not the best. We are thrilled that you found we offer a straightforward service.
Kind Regards,
Sandra at Eurofins.
You were efficient and kind when I…
You were efficient and kind when I contacted you by phone. You rescued me out of the misery that other providers had put me in. Thank you
24 de janeiro de 2022
Exceeded Expectations
With all the negative press surrounding travel testing we didn't have high expectations, however Eurofins provided great service and rapid results, everything we hoped for. The only slight disappointment is that we purchased Day 2 LFT before the Govt change requiring PCR. We understand why a refund is not possible but it would be nice if Eurofins allowed us to reassign these tests for a future trip.
21 de dezembro de 2021
Test station is easily located & staff…
Test station is easily located & staff is friendly, fast & professional. What I do not like is the result certificate is not sent to us via email. Instead, it is required to login Eurofin website with a very difficult-to-remember password. Waste of my time to call Eurofin operator & ask for password too.
18 de novembro de 2021
Resposta da Eurofins - Fareham
Hello
Thank you for leaving us your review. We are sorry that the results are only accessible when you log into our website. Security is very important and because of that we are not aware of individual customers account set up.
It was good that the site of the test station was easily located with friendly staff who were friendly and professional.
We appreciate your feedback and we thank you for that.
Kind Regards
Joyce at Eurofins
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.