Great customer service from Tim. I was helping my in laws who were looking for a Fiesta Zetec, Evans Halshaw Ashton had one for sale, I spoke with Tim, he provided me with additional deta... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Made an enquiry about a car, got a reply from a salesman called Jack, replied to him and never heard anything back for a few days so I replied again and still never heard anything back. Absolutely sho... Ver mais
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We were looked after by John, he was so welcoming and enthusiastic, we looked round a few cars and had a test drive. He was very knowledgeable and gave great advice and was super helpful on the app an... Ver mais
A empresa respondeu
I completed a part exchange this weekend at the Aston under Lyne dealership. In a word... excellent. I had contacted Tim Furby by phone as we live over two hours from the site and sorted all the detai... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Escrito pela empresa
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Informações de contacto
Manchester Road, OL7 0DG, Ashton-under-Lyne, Reino Unido
- 0161 330 0121
4,0
Bom
470 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
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Honest salesmanship from the initial…
Honest salesmanship from the initial inquiry to the purchase of the vehicle
10 de novembro de 2023
Resposta da Evans Halshaw - Ford Ashton under Lyne
Hi Glenn,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Customer Services
Great customer service
Really great customer service from Sam on the sales team. I was hoping for a quick part exchange deal for a used car and he got the whole thing done in a day with a test drive and valet on the new car. Whole experience was hassle free and I got all the help I needed to make the right choice. I would definitely go back.
9 de novembro de 2023
Resposta da Evans Halshaw - Ford Ashton under Lyne
Hi Jon,
Thank you so much for reviewing your recent experience with Sam at Evans Halshaw.
It’s great to hear you’ve had a positive experience.
Take care,
Evans Halshaw Customer Services
Great Service from Jack Reid.
29 de outubro de 2023
Resposta da Evans Halshaw - Ford Ashton under Lyne
Hi Georgia,
We always appreciate positive reviews!
Thank you, and happy motoring!
Evans Halshaw Customer Services
Mountain out of a molehill..
I had an issue with the coolant .. levels were low and cap had broken.
Told it would be a half hour inspection £60.
The video sent showed tyres and other checks which weren't needed as I only had the vehicle serviced there 3 months before.
The problem was specific but I ended up paying £60 to find out where the leak was coming from.
To get the fault repaired will be extra... so I'll be asking for other quotes.
25 de outubro de 2023
Resposta da Evans Halshaw - Ford Ashton under Lyne
Hi Jayne,
Thank you for your review.
We're disappointed to hear that you do feel this way. It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel.
We apologise that you haven't received the experience that is expected.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Evans Halshaw Customer Services
It was so nice and easy and straight…
It was so nice and easy and straight forward and with the help of salesman Sam bennet made it work better with his help and is information and was very helpful I would recommend evans halshaw ashton to anyone thank u for ur fantastic service
18 de outubro de 2023
Opinião espontânea
Resposta da Evans Halshaw - Ford Ashton under Lyne
Hi Paul,
Thank you very much for taking the time to leave us this positive review!
Sam's aim is to deliver a positive customer service.
Have a great week!
Evans Halshaw Customer Services
Very friendly service advisor
Very friendly service advisor, keeping you well informed about your vehicle.
13 de outubro de 2023
Resposta da Evans Halshaw - Ford Ashton under Lyne
Hello Steve,
Thank you for choosing Evans Halshaw!
All the best!
Evans Halshaw Customer Services
Engine warning light after 1 hour
Engine warning light came on after 1 hour. Pick up process was poor and given wrong information with regards the vehicle and the Ford Pass App.
The dealership are picking up the vehicle but we shouldn't be in this position in the first place
15 de outubro de 2023
Resposta da Evans Halshaw - Ford Ashton under Lyne
Hello John,
Thank you for taking the time to review.
Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Evans Halshaw Customer Services
Very pleased with the service given by…
Very pleased with the service given by all the staff
5 de setembro de 2023
Resposta da Evans Halshaw - Ford Ashton under Lyne
Hi Mr and Mrs Roberts,
Thank you for choosing Evans Halshaw!
All the best!
Evans Halshaw Customer Services
Bought a used car
Bought a used car. The service provided was very good and informative.
1 de outubro de 2023
Resposta da Evans Halshaw - Ford Ashton under Lyne
Hi Jeff,
Thank you for taking the time to leave us this fantastic review!
We strive to provide excellent customer service at Ford Ashton.
Thanks again!
Evans Halshaw Customer Services
Thanks to Pete & Tom for helping me…
Thanks to Pete & Tom for helping me find the perfect family car! Highly recommend buying here.
25 de setembro de 2023
Opinião espontânea
Resposta da Evans Halshaw - Ford Ashton under Lyne
Hi,
Thank you very much for leaving a 5* review.
Pete and Tom will really appreciate it!
Have a great day!
Evans Halshaw Customer Services
Fantastic service
22 de setembro de 2023
Resposta da Evans Halshaw - Ford Ashton under Lyne
Hi Daniel,
Thank you for your positive review.
Have a great day!
Evans Halshaw Customer Services
A good and well explained service from…
A good and well explained service from Tom.
13 de setembro de 2023
Resposta da Evans Halshaw - Ford Ashton under Lyne
Hi Helen,
Tom will appreciate this positive review.
Thank you, and happy motoring!
Evans Halshaw Customer Services
Resposta da Evans Halshaw - Ford Ashton under Lyne
Hi Saeed,
Thanks for the great rating!
We are always happy to help.
Evans Halshaw Customer Services
Nobody got back to me to say my part…
Nobody got back to me to say my part was in stock then I could get through to book my car in for the work.
31 de agosto de 2023
Resposta da Evans Halshaw - Ford Ashton under Lyne
Hi Kirsty,
Thank you for taking the time to review.
I’m sorry that you haven’t been fully satisfied with your visit. I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Evans Halshaw Customer Services
Resposta da Evans Halshaw - Ford Ashton under Lyne
Hi John,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Customer Services
Bought our perfect car with relative…
Bought our perfect car with relative ease, I've even managed to get over how easy it is to spend several thousand pounds at one go (being a Yorkshire man, not a mean feat)
7 de setembro de 2023
Resposta da Evans Halshaw - Ford Ashton under Lyne
Hi Andrew,
A huge thanks for taking the time to rate your recent experience with us.
The leadership team love to see such great feedback!
Have a nice day.
Evans Halshaw Customer Services
To long to sort paper work out .when I…
To long to sort paper work out .when I done it 6 weeks ago when I order the new car .over 2 hours I was there and 4 manager to look at a car that's only 18 mouth old
6 de setembro de 2023
Resposta da Evans Halshaw - Ford Ashton under Lyne
Hi Brian,
Thank you for taking the time to review.
I’m sorry that you haven’t been fully satisfied with your visit. I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Evans Halshaw Customer Services
I recommend you walk rather than buy a…
I recommend you walk rather than buy a vehicle from these scammers.
Nothing but problems from start to finish. Very dishonest
11 de maio de 2023
Resposta da Evans Halshaw - Ford Ashton under Lyne
Hi James,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com
Thank you,
Evans Halshaw Customer Services
Excellent customer service from Steve @ Ashton
Steve was helpful and honest from start to finish. His knowledge of the car we bought and the general industry is excellent. A really pleasant experience, thank you
30 de agosto de 2023
Opinião espontânea
Resposta da Evans Halshaw - Ford Ashton under Lyne
Hi,
Thank you for your positive review.
Steve and the rest of the team are always happy to help!
Have a great day!
Evans Halshaw Customer Services
Obnoxious Manager
Called in today (30/08/23) We are a middle aged couple who are more than capable of buying a new car outright. However, we want to look at all our options. Buy, PCP, new or used? Spoke to Steve in used sales. Very helpful indeed. We then tried new car sales. Spoke to Dominick. An extremely pleasant, helpful and polite young man. We sat down and started to go over some figures. It was at this point that the Gentleman next to Dom butted in and went straight into high speed, high pressure sales babble. It was only when I mentioned that we were quite happy dealing with Dom that he introduced himself as the Manager. (No name.) I told him repeatedly that we wanted some idea of prices. He was insistent that we tell him our budget. "We don't have one. We want to see some figures." I told him (Again) I also asked for a printout of said figures. He continued hi verbal barrage of utter nonsense then informed us they don't do printouts. I told him we have one from OMC. He still insisted we couldn't have one. I am convinced that he was not taking us seriously. By this time, my wife and I had had enough. I thanked him for his time and told him we would go home and examine the figures from OMC. His reply? "Good luck with that. Enjoy." Well done Mr Manager. Massive fail. Well done Steve and Dominick. If it were not for this obnoxious man we would very likely be driving away with one of your cars, for the third time. Yes, returning customer who has always been more that happy with the service from EH. Not any more. Bye Bye.
30 de agosto de 2023
Opinião espontânea
Resposta da Evans Halshaw - Ford Ashton under Lyne
Hello David,
Thank you for your review.
We're disappointed to hear that you do feel this way. It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
I will ensur e that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Evans Halshaw Customer Services
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