Evans Halshaw - Kia Hull Opiniões 

423
TrustScore: 4 em 5

4,2

Priory Park, HU4 7DY Hull, England, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Had a wonderful experience at Kia Hull buying a new car Sportage Storm. Tony once again was extremely professional helpful and friendly. Sorting out the car quickly on the road for our holidays. Expla... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Smooth and efficient process. Sophie was very helpful and explained the purchase of the vehicle in a clear and professional manner.Highly recommend dealing with this company.In fact I'd bought my prev... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Poor communication with customers. I provided my phone number but was not contacted. The car was due to be ready at 1330 hours but was returned at 1545 after a lot of chasing on my part, my... Ver mais

Classificada 5 em 5 estrelas

Sophie was very professional to deal with and fully explained all I needed to know. I changed my mind about something and that didn't phase her. She understood and we continued with the purchase. Hig... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Concessionário auto

Escrito pela empresa

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Escrito pela empresa

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Informações de contacto

  • Priory Park, HU4 7DY, Hull, England, Reino Unido

  • 01482 357590

4,2

Bom

TrustScore: 4 em 5

423 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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4,2

Todas as opiniões

(423)

5505 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 2 em 5 estrelas

my telling the truth and doing the…

my telling the truth and doing the servicing properly in the first place

10 de março de 2025
logótipo da Evans Halshaw - Kia Hull

Resposta da Evans Halshaw - Kia Hull

Hi Sally,

We appreciate you taking the time to share your feedback.

We strive to provide excellent service and are always looking for ways to improve.
Evans Halshaw Customer Services

Classificada 1 em 5 estrelas

They are scammers

They are scammers, I will advise people not to buy cars from them.
They sell bad cars and refused to refund your deposit.
They are not reliable

17 de janeiro de 2025
Opinião espontânea
logótipo da Evans Halshaw - Kia Hull

Resposta da Evans Halshaw - Kia Hull

Hi Benny,

We're disappointed to see you haven’t had a positive experience.

Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.

Please contact us at service.followup@evanshalshaw.com and we will ensure to put you in contact with the leadership team.

Thank you,
Evans Halshaw Customer Services

Classificada 4 em 5 estrelas

A friendly greeting on reception and…

A friendly greeting on reception and car ready in 80 minutes ! I did have a couple of concerns which I'm told were not problems. However I trust this has been noted in your records. It has in mine !

26 de março de 2025
logótipo da Evans Halshaw - Kia Hull

Resposta da Evans Halshaw - Kia Hull

Hi Gary,

We appreciate your feedback and are glad you found our reception staff friendly and your car ready promptly.

We understand your concerns and want to assure you that we take all customer feedback seriously. If there is anything we can help with, please email service.followup@evanshalshaw.com

Evans Halshaw Customer Services

Classificada 2 em 5 estrelas

parts quoted without vat

parts priced and quoted without vat made them expensive.

20 de março de 2025
logótipo da Evans Halshaw - Kia Hull

Resposta da Evans Halshaw - Kia Hull

Hi,

We are sorry that you feel this way.

The Head of Business would like to opportunity to speak with you about this. Please can you email him on lee.aubrey@evanshalshaw.com

Evans Halshaw Customer Services

Classificada 5 em 5 estrelas

Warranty work

Work carried out under warranty to full satisfaction

18 de março de 2025
logótipo da Evans Halshaw - Kia Hull

Resposta da Evans Halshaw - Kia Hull

Hi Karen,

We appreciate your positive feedback and are glad to hear that the warranty work was completed to your satisfaction.

Evans Halshaw Customer Services

Classificada 5 em 5 estrelas

Great service from Mason Wilson

Great service and want to single out Mason and Ryan. Treated me well and made everything very clear. I never got the car but as I was treated so well I will be back when looking for a car again.

24 de fevereiro de 2025
Opinião espontânea
logótipo da Evans Halshaw - Kia Hull

Resposta da Evans Halshaw - Kia Hull

Hi Imtiaz,

We appreciate your kind words and are thrilled to hear about your positive experience with Mason and Ryan.

Their dedication to providing excellent customer service is truly commendable.
Evans Halshaw Customer Services

Classificada 5 em 5 estrelas

All goes really well when waiting for…

All goes really well when waiting for the service to be done, the only thing it is very draughty in the waiting area.Other wise no complaints.

4 de março de 2025
logótipo da Evans Halshaw - Kia Hull

Resposta da Evans Halshaw - Kia Hull

Hi,

Thank you for your feedback.

We appreciate you highlighting the drafty waiting area.

We strive to provide a comfortable experience for all our customers, and we will take your feedback into consideration as we continue to improve our facilities.

Evans Halshaw Customer Services

Classificada 5 em 5 estrelas

fantastic

quick, efficient courteous and a great car clean!

5 de março de 2025
logótipo da Evans Halshaw - Kia Hull

Resposta da Evans Halshaw - Kia Hull

Hi,

We appreciate your kind words and are thrilled to hear you had a positive experience.

Evans Halshaw Customer Services

Classificada 5 em 5 estrelas

Excellent service from Sophie on the…

Excellent service from Sophie on the service reception. She managed get my car done so I could wait for it. Thank you Sophie 😊

28 de fevereiro de 2025
logótipo da Evans Halshaw - Kia Hull

Resposta da Evans Halshaw - Kia Hull

Hi Tracey,

We are delighted to hear that you had a positive experience and were happy with the service you received.

We appreciate you taking the time to share your feedback about Sophie.

Evans Halshaw Customer Services

Classificada 5 em 5 estrelas

What can I say about the the lovely…

What can I say about the the lovely young lad Mason Wilson he definitely went above and beyond ,he was so polite and helpful thank you Mason

28 de fevereiro de 2025
Opinião espontânea
logótipo da Evans Halshaw - Kia Hull

Resposta da Evans Halshaw - Kia Hull

Hi Julie,

We are delighted to hear about your positive experience with Mason.

It's wonderful to know that he went above and beyond to provide excellent service.

Evans Halshaw Customer Services

Classificada 5 em 5 estrelas

I found them to be efficient etc

I found them to be efficient and informative . The gentleman Roy , collected and delivered my vehicle was so well mannered and polite ..well done to him

27 de fevereiro de 2025
logótipo da Evans Halshaw - Kia Hull

Resposta da Evans Halshaw - Kia Hull

Hi Marlene,

We appreciate your kind words and feedback.

We are thrilled to hear that you had a positive experience with our team.

We strive to provide excellent customer service and are glad that you found our team to be efficient and informative.

We will share your compliments with Roy.
Evans Halshaw Customer Services

Classificada 5 em 5 estrelas

GREAT CUSTOMER SERVICE

Made a telephone enquiry about a car I had seen on Autotrader and was impressed with how friendly and informative the salesman Ryan was. So much so that my husband and I drove over the bridge to Hull ( a 45 minute drive) We were met by Ryan who then arranged a test drive for me with Mason. What a lovely lad Mason is! A truly happy guy who worked had to build a good rapport with us. He wasn't pushy and answered any questions I had courteously, and was both personable and professional. Needless to say a good deal was done and 3 days later I drove off the forecourt in my new car. Mason, I feel you will do well in the future in whatever you do as you have a brilliant attitude. Keep doing what you're doing and don't change. P.S You're a great dad too!

27 de fevereiro de 2025
Opinião espontânea
logótipo da Evans Halshaw - Kia Hull

Resposta da Evans Halshaw - Kia Hull

Hi,

It's wonderful to know that Ryan's friendly and informative approach made such a great first impression. We're delighted that you found Mason to be just as helpful and personable.

It's clear that he went above and beyond to ensure you felt comfortable and confident throughout the process.

We're so happy you found the perfect car and wish you many happy miles ahead.
Evans Halshaw Customer Services

Classificada 5 em 5 estrelas

I was dealt with quickly and…

I was dealt with quickly and efficiently by the receptionist and my car returned to me clean and serviced.

25 de fevereiro de 2025
logótipo da Evans Halshaw - Kia Hull

Resposta da Evans Halshaw - Kia Hull

Hi Sandra,

We're glad to hear you had a positive experience and appreciate your kind words.

We strive to provide efficient and quality service to all our customers.
Evans Halshaw Customer Services

Classificada 5 em 5 estrelas

Super service

Super service, competent workforce, pleasant surroundings, good coffee.

14 de fevereiro de 2025
logótipo da Evans Halshaw - Kia Hull

Resposta da Evans Halshaw - Kia Hull

Hi John,

Thank you for your kind words.

We are delighted to hear that you had a positive experience with our service, staff, and facilities.

Evans Halshaw Customer Services

Classificada 1 em 5 estrelas

Arranged to test drive a new Sorrento

Arranged to test drive a new Sorrento - could not decided between the diesel and the hybrid model so arranged to test drive both on the same day (agreed with the dealership representative in advance)- we had to travel quite a way and on arrival they had made no arrangement for either - however did make the diesel available and said they would get the hybrid ready - however on return from the first test drive the sales man said “the powers that be wouldn’t allow the hybrid to go out” - (the salesman also did not know much about the car he was trying to sell as could not be bothered or to answer simple questions. We have been KIA owners for over 10 years but will now elsewhere due to the can’t be bothered attitude of Evans Halshaw

14 de fevereiro de 2025
Opinião espontânea
logótipo da Evans Halshaw - Kia Hull

Resposta da Evans Halshaw - Kia Hull

Hi Paul,

It's disappointing to hear that your test drive arrangements weren't honored and that you encountered a lack of knowledge from the sales representative.

We value your loyalty as a long-time Kia owner and strive to provide excellent customer service.

We will certainly take your feedback into account and use it to improve our processes.
Evans Halshaw Customer Services

Classificada 5 em 5 estrelas

Great service

Great service , staff was helpful .
Many thanks .

3 de fevereiro de 2025
logótipo da Evans Halshaw - Kia Hull

Resposta da Evans Halshaw - Kia Hull

Hi,

We're delighted to hear you had a positive experience with our team.
Evans Halshaw Customer Services

Classificada 5 em 5 estrelas

No problems at all.

No problems att all, service brilliant and staff very friendly. Thankyou once more.

4 de fevereiro de 2025
logótipo da Evans Halshaw - Kia Hull

Resposta da Evans Halshaw - Kia Hull

Hello Donna,

We are delighted to hear that you had a positive experience with our service and staff.

Evans Halshaw Customer Services

Classificada 5 em 5 estrelas

First class service by Evans Halshaw (Hessle)

Evans Halshaw (Hessle) always give me first class service. They collect my car at the appointed time, and deliver it back at the time they said, with everything done as I asked. Documentation is superb, with everything they have done accounted for in detail. I can only congratulate them on annual on-going care of my car.

1 de fevereiro de 2025
logótipo da Evans Halshaw - Kia Hull

Resposta da Evans Halshaw - Kia Hull

Hi David,

We are delighted to hear that you are happy with the service you receive, especially the convenience of the collection and delivery service and the detailed documentation provided.

We appreciate your loyalty and look forward to continuing to serve you in the future.
Evans Halshaw Customer Services

Classificada 3 em 5 estrelas

Excellent sales experience, however, once you have collected the car the sales people seem to disappear.

Updated July 2024:

The poor after sales service continues at Evans Halshaw Kia in Hull. I recently hit a bird in the car resulting in a damaged front bumper. I contacted EH to see if they could help with the repair. My enquiry was passed on to someone else and that was the last I heard. I called this person who said they weren't aware of the issue even though I was copied in on the e mail that was sent to them. They said they would get someone from the appropriate department to contact me. No one called back. I called the dealership again two days later and managed to speak to someone who quoted for the parts and said they would call me back once they had a figure for the paintwork. I did get a call back this time only to be told that they don't sort paintwork anymore. I was recommended an independant accident repair shop elsewhere and they would have nothing to do with the repair. I just felt the dealership just couldn't be bothered to sort out the repair. Be aware, although the initial buying experience may good, once you have driven away they just don't want to know you.

The experience up to the point of handover was excellent with good communications. However, once handover completed, and all documents signed that was the last I heard from the sales department. No follow up to see how things were or if I needed anything assistance with anything. There was a problem with the car which could not be resolved on the day and it took a call to Kia Connect services before I got a call back from the dealership to book the car in. Thankfully, the issue was sorted in the day and I was loaned a car while mine was with the service department. I have had no follow up from the sales department at all since collection day, however, the service technician was very good and explained things very well.

16 de janeiro de 2025
logótipo da Evans Halshaw - Kia Hull

Resposta da Evans Halshaw - Kia Hull

Hi Andy,

We appreciate you taking the time to share your experience.

We're glad to hear that you had a positive experience up to the point of handover.

We understand your disappointment with the lack of follow-up from the sales department after the handover.

We value customer satisfaction and will use your feedback to improve our communication processes.

We're pleased that the service department was able to resolve the issue with your car promptly.

Evans Halshaw Customer Services

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