Evans Halshaw - Kia Stourbridge Opiniões 

My experience with the service department was disappointing.

Communication throughout the process was poor. As a customer, I was not clearly advised what to do if any issues arose during or after the service, and I was not kept informed about the progress of the work being carried out on my vehicle.

I also felt there was a noticeable difference in attitude once it became apparent that the vehicle was a lease car rather than a privately owned vehicle.

A courtesy car was not available despite me requesting one several times over a period of more than a month. This created significant inconvenience.

On the day of the service, I was required to wait approximately five hours. During this time, there was no offer of refreshments - coffee machine out of service, the Wi-Fi connection was poor, and I was repeatedly encouraged to wait elsewhere without a clear explanation as to why I could not remain in the customer area, the sites are not design to do any PC or office works or even take the meetings.

The overall customer care fell well below what I would expect from a main dealership. In all honesty, I have received better communication and customer service from many fast-food restaurants like Mcdonald's than I experienced here.

The sales department may be excellent, but based on this experience, the after sales and car service department requires significant improvement in customer communication, customer care, and overall service standards.

What could have improved my experience:

Better communication before, during and after the service.
Clear explanations of what work was being carried out.
Regular progress updates.
Availability of courtesy vehicles or better management of customer expectations.
Basic customer hospitality during long waits.
A more customer-focused approach from service advisors.

This is firm, factual, and difficult for them to dismiss as an emotional complaint. It also gives management specific areas to address.

Great service as always, and made to feel welcome, and car was cleaned inside and outside.

Reception staff very helpful and friendly.

From start to finish getting my son car was straight forward so helpful Ryan was amazing so easy to deal with and helpful
You done amazing with everything
Happy son happy mom

Thanks again

Harry made us feel welcome at Evans Halshaw in Stourbridge. He was knowledgable and arranged for us to drive home the same day in our new car.

looking after my car to the highest degree and professional staff

Excellent service again, both customer (Mal and her colleague) and the actual repair itself.

Linda was excellent very professional and supportive throughout the process.

Back for the second time thinking about changing my car and thankfully i managed to see and speak to the Amazing Andrew Livesley who sold me my last car ... went threw everything again with me nothing is never too much trouble cant not fault him .. if your thinking of popping in definetly ask for Andrew livesley !

Not all post service as requested was done, specifically the clean and hoover. Apart from that it was as needed and I was happy with the attention to detail on the car and the work done.

Linda Collins was very helpful throughout and went through all documents with me and also explained everything about the process of buying a car. Would definitely recommend paying her a visit

Collected a lovely Kia Sorento yesterday morning from Linda, who actually came in on her day off to do the handover which was very much appreciated

Brilliant service from all departments.
easy to book etc.

Friendly and efficient service & returned my vehicle early following completion of the service! Highly recommend!!

Fab sales and Linda was amazing made the process quite simple and clear and maintained communication throughout

Great staff. Kept in touch with updates.

The pleasant and professional attention from staff and Lauren to sort my problem

The customer service here has been second to none. Linda has been exceptionally helpful and kept me informed and updated every step of the way. And i love my new car.

A far better experience this time round when having my vehicle MOT'd - Very efficient - Thank you.

Service attention and reception attention to customer