Evans Halshaw - Renault Durham Opiniões 

My experience of booking in my Dacia Duster for a service, provision of a courtesy car and the helpfulness of the receptionist were all very good.
I was also sent a video of the mechanic carrying out a health check on my vehicle.
My misgivings concern what is included in the service plan which was included in the purchase price of this vehicle. The vehicle is coming up three years old and this was the last service of the plan.
When I looked at the health check list provided I noticed the oil and filter change had not been included. Since the last service at two years old I had covered just shy of 7000 miles. For me a vehicle should have oil and filter changed every year irrespective of mileage. The air filter hasn’t been changed within the three years of the plan and neither has the brake fluid in this latest service.
The only item replaced in this service was the cabin filter.
The oil and filter have only been replaced once in three years with just over 19000 miles on the clock.
Are these service plans basically health checks?
For my own peace of mind I’m now going to have my oil and filter replaced at my expense when they should have been included in service plan.

Staff very polite and friendly.
Time taken for service great, but was disappointed that the car was not given back in the same condition as we left it. (Seat was not clean)
No service manual's now, and app still shows service overdue, and no health check video received as advised.

As a first time customer I was readily welcomed by Josh.

He is very professional, knowledgable and he fully listened to me.

He went above and beyond to obtain the right vehicle for me and regularly kept me informed throughout the process.

I also obtained a fantastic price for my previous vehicle.

So, all round, I had an excellent experience.

After sales service is poor, you are made to feel as if you are inconveniencing Evans Halshaw.

Good experience from booking in car for mot to dropping off and collection,would recommend

Car was collected in the morning and retured in the afternoon having passed it#s MOT and having 2 Renualt recalls sorted

we have been going to Durham garage for a few years they are very good

The receptionist was really good explaining everything l needed to know

We were given a two hour wait appointment and the service was completed in this time

Excellent Service, Phone Call and E Mail making sure i did not forget time and Date, Great first contact on arriving at premises, polite and new her business.

Very helpful to get car sorted

The reception staff and the technician who carried out the job were were both excellent and knowledgeable in their work, the technician really knew his stuff and did a great job, both the reception and technician kept me informed throughout

I recently purchased a vehicle from Evans Halshaw Renault Durham, and I want to express my sincere appreciation for the exceptional service provided by Josh and Richard. From start to finish, the experience was seamless, efficient, and genuinely outstanding.
Josh demonstrated an impressive level of product knowledge and professionalism throughout the process. He took the time to understand exactly what I was looking for and went above and beyond to ensure I was completely satisfied with my choice. His clear communication and attentive approach made the entire purchase experience both smooth and enjoyable.
Richard, the sales manager, was equally excellent. His support, transparency, and commitment to securing the best possible deal contributed greatly to my confidence in the purchase. The teamwork between Josh and Richard was evident, and their dedication to customer satisfaction truly sets Evans Halshaw Renault Durham apart.
I am extremely pleased with my new car and the service I received. I would highly recommend Evans Halshaw Renault Durham—and particularly Josh and Richard—to anyone seeking a professional, customer-focused car-buying experience.

Helpful, friendly staff - good service. Very good.

I saw a car online that I wanted to look at and arranged a test drive. Took the car out and decided it wasn't the one for me but saw another I was interested in. Jake arranged for a test drive the next day and valued my car for part exchange. Very happy with the service Jake provided

Excellent customer service throughout from Josh Wilkinson. Thank you. Would definitely recommend.

Very efficient and friendly service offered by the reception staff. Used the wait for the car option, work completed within the stated timeframe.

Carole on reception was once again very helpful, but unfortunately the service from the mechanic was poor. Twice I returned to the garage because my tyre pressure light came on. Then I tried to park the car back home but the parking assistant alarm was not working. Since then my wife asked what is all the white stuff on the 2 tyres I had changed. I cannot be bothered to take the car back again. I have been using this garage for many years and this is the first time I have been disappointed.