Very helpful and respectful to my husband and I,we have been with this dealer for many years now and never been let down
A empresa respondeu
Localização
Alterar localizaçãoNew York Road, Shiremoor, NE27 0TS Newcastle upon Tyne, GB
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Leia as opiniões dos outros
Had a great experience buying a pre-reg June 2024 Vauxhall Vivaro Prime L1 2.0 litre Diesel for our window cleaning business. Went to view van on Monday afternoon at Evans Halshaw Shiremoor and drov... Ver mais
A empresa respondeu
Our car was collected from our home for its annual service and MOT. Leanne from Evans Halshaw at Shiremoor arranged everything and kept us updated. She also set up a service plan for us. During the af... Ver mais
A empresa respondeu
Sales lady pleasant and friendly, although does not return calls or replies to emails. Collected 1 year old car today, not valeted internally to a good standard; once drove home had to give it a good... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Escrito pela empresa
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Informações de contacto
New York Road, Shiremoor, NE27 0TS, Newcastle upon Tyne, Reino Unido
- 0191 259 7200
4,5
Excelente
532 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Knowledgeable staff member
Knowledgeable staff member , very polite and easy to talk to.
5 de setembro de 2026
Resposta da Evans Halshaw - Vauxhall Shiremoor
Hello Jordan,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services
Very helpful and respectful to my…
Very helpful and respectful to my husband and I,we have been with this dealer for many years now and never been let down
1 de setembro de 2026
Resposta da Evans Halshaw - Vauxhall Shiremoor
Hello Ann,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
Very helpful and friendly
27 de agosto de 2026
Resposta da Evans Halshaw - Vauxhall Shiremoor
Hello Helen,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Evans Halshaw Brand Customer Services
Very helpful and efficient staff
Very helpful and efficient staff from booking to reception to collection.
28 de agosto de 2026
Resposta da Evans Halshaw - Vauxhall Shiremoor
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Shiremoor Customer Services
Evans Halshaw Shiremoor and upper management
We have been customers of this dealership for around 28 years, going back to when the Shiremoor site was Reg Vardy, and have bought five vehicles from the group. Sadly, our latest experience has left us incredibly disappointed.
On Saturday 22 August we viewed and test drove a car at Evans Halshaw Shiremoor, agreed to buy it for paid the deposit requested by the dealership and were issued a order identifying the specific car by registration, VIN and stock number, with an estimated delivery date of 31 August. We were looking forward to collecting the car over the Bank Holiday weekend.
On Tuesday we were still discussing preparation of the car, an upholstery repair and collection. Nothing suggested there was any problem.
Then on Wednesday afternoon we were suddenly told the car had apparently already been sold/allocated through another branch and that Shiremoor had missed an internal email.
Incredibly, just FIVE MINUTES after that call, Evans Halshaw's own system emailed us saying “Thank you for your recent purchase” and “Enjoy every moment in your new car!”
Mistakes happen. What has really disappointed us is what happened afterwards. Having raised the matter and expected an update, nobody contacted us the following morning and we had to chase the dealership ourselves. We have since raised this via email to senior management and nothing, leading us to think that poor customer service runs through the company to the highest level.
We want Evans Halshaw to honour the purchase and supply the car we ordered or, if their own internal error genuinely makes that impossible, source an equivalent or better vehicle at the price we agreed.
After 28 years of loyalty, we genuinely expected better. Buying a car should be exciting; instead, on the Bank Holiday weekend when we expected to be collecting ours, we are left chasing senior management simply to find out how Evans Halshaw intends to put this right.
I will happily update this review if Evans Halshaw resolves the situation.
UPDATE: we found the car for sale again at Middlesbrough branch, we had contact from UK director level who has been very good indeed (thank you Mr Spicer) pending delivery of original car, update again when done and delivered.
23 de agosto de 2026
Opinião espontânea
Resposta da Evans Halshaw - Vauxhall Shiremoor
Dear Keith,
Thank you for taking the time to rate the experience you have had with Evans Halshaw Vauxhall Shiremoor. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at help@evanshalshaw.com, who will be happy to investigate your concerns.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Evans Halshaw Vauxhall Shiremoor Customer Services
All went well...but not convenient.
All went well. But disappointed that you no longer collect car for the service. Shiremoor isn't convenient and we had to use taxis. Extra cost for us.
18 de agosto de 2026
Resposta da Evans Halshaw - Vauxhall Shiremoor
Hi Elizabeth,
Thank you for taking the time to leave us a review.
We appreciate your feedback and are pleased that aspects of your experience met with your expectations.
To better understand your perspective and understand the ways in which we can improve, we welcome you to contact our Customer Services team via help@evanshalshaw.com
Thank you
EvansHalshaw Vauxhall Shiremoor – Customer Services
Resposta da Evans Halshaw - Vauxhall Shiremoor
Hello Jennifer,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Resposta da Evans Halshaw - Vauxhall Shiremoor
Hello Sarah,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Shiremoor Customer Services
A good friendly girl taking care of me…
A good friendly girl taking care of me at 8;00 am in the morning and booking my car in for its MOT.
12 de agosto de 2026
Resposta da Evans Halshaw - Vauxhall Shiremoor
Hello Leonard,
Thanks so much for your positive feedback and for choosing us. We'd love to know what could have made it a full five stars next time. We're always looking for ways to improve, so your insight really helps us keep raising the bar.
Evans Halshaw Brand Customer Services
Car service
Excellent communication, what car needed and when ready for pick up
10 de agosto de 2026
Resposta da Evans Halshaw - Vauxhall Shiremoor
Hello Janice,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Shiremoor Customer Services
Excellence service
Excellence service. Owen was really helpful from start to finish. Lovely, friendly customer service. Answered all questions I had and made the process of buying the car a great experience.
10 de agosto de 2026
Opinião espontânea
Resposta da Evans Halshaw - Vauxhall Shiremoor
Hi,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Owen at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
Great customer service from Stewart…
Great customer service from Stewart from start to finish. No pressure at any stage and fully explained every process.
7 de agosto de 2026
Opinião espontânea
Resposta da Evans Halshaw - Vauxhall Shiremoor
Hello Dylan,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Shiremoor Customer Services
Show buyers the ins and outs of…
Show buyers the ins and outs of workings of car, put small amount of fuel in car to drive home atleast and valet could have been better
1 de agosto de 2026
Resposta da Evans Halshaw - Vauxhall Shiremoor
Hi,
Thanks for sharing your feedback on your experience with Evans Halshaw Vauxhall Shiremoor. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Vauxhall Shiremoor Customer Services
Resposta da Evans Halshaw - Vauxhall Shiremoor
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Shiremoor Customer Services
Outstanding customer service
Great customer service, absolutely first class, they take real pride in everything they do which give me confidence. Thank you.
4 de agosto de 2026
Resposta da Evans Halshaw - Vauxhall Shiremoor
Hello Mick,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Vauxhall Shiremoor Customer Services
Resposta da Evans Halshaw - Vauxhall Shiremoor
Good Morning/Afternoon, Kevin
Thank you for your feedback.
We are sorry that our service did not meet with your expectations, and we appreciate you bringing this matter to our attention.
To help us improve our service to our customers, please could you provide further details about your experience to our Customer Services team via help@evanshalshaw.com.
Thank you
Evans Halshaw Vauxhall Shiremoor – Customer Services
Disappointed
Sales lady pleasant and friendly, although does not return calls or replies to emails. Collected 1 year old car today, not valeted internally to a good standard; once drove home had to give it a good clean (steering wheel and dashboard were filthy). Had service 2 days prior and noticed the service book had not been completed/stamped so had to return to sort. When got home, noticed the tyre inflater had been removed from tool kit; rang saleswoman.....still waiting a return call. Marks on wheel trim, asked that this be replaced and stipulated did not want it textured to disguise the scratches, however they textured the wheel trim. Dust cap missing and was informed it would be replaced, but it was not. However, a couple of nice complementary coffees.
31 de julho de 2026
Opinião espontânea
Resposta da Evans Halshaw - Vauxhall Shiremoor
Hello Jo,
Thank you for taking the time to share your feedback.
We are sorry to hear that you have not been contacted regarding your ongoing complaint.
Please email our Customer Services team via help@evanshalshaw.com and we will ensure that contact is made with you.
We apologise for any frustration caused to you in the meantime.
Thank you
EvansHalshaw Vauxhall Shiremoor – Customer Services
Excellent Meet and Greet + Service
Excellent meet and greet and friendly staff in the buklding. Service great.
27 de julho de 2026
Resposta da Evans Halshaw - Vauxhall Shiremoor
Hello Peter,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
Sadly as much as the staff are lovely I…
Sadly as much as the staff are lovely I could never go back after the first car from them had tracking and balance issues and after 3 attempts could still not be resolved so an alternative car and deal was created only for the replacement car to go in 8 or 9 times .. as much as the staff tried their best to resolve the multiple issues, after the final breakdown the deal was unwound .. staff are great but can’t in all fairness recommend the quality of their stock of cars if they really were ever inspected thoroughly before ? Luck should not come into car deals
13 de julho de 2026
Opinião espontânea
Resposta da Evans Halshaw - Vauxhall Shiremoor
Hi Paul,
Thanks for sharing your feedback on your experience with Evans Halshaw Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services
A friendly and professional service.
24 de julho de 2026
Resposta da Evans Halshaw - Vauxhall Shiremoor
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
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