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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

The goods were delivered quickly, but one item from the order was missing. Despite several attempts to resolve the issue, nothing happened I received a reply to my initial emails, but later there was... Ver mais

Classificada 5 em 5 estrelas

I don't do many reviews but I do feel these guys are worth a bit of praise. Although I am just a DIY'er and occasional customer - I have used EWI store a few times now and they've always been really h... Ver mais

Classificada 5 em 5 estrelas

We recently used EWI Pro's silicone render on a refurbishment project and have been genuinely impressed. Solid product, easy to work with, and one we'd happily specify again.

Classificada 5 em 5 estrelas

These guys are brilliant, delivery network and lead times are spot on. Spec requests are always dealt with in a timely manner, can’t fault the service at all! Being an installer for many years of sili... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Fornecedor de equipamento para construção
  2. também em
  3. Empresa de construção civil

Escrito pela empresa

External wall insulation company based in Chessington and Aylesbury.


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

359 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,9

Todas as opiniões

(359)

12 opiniões nos últimos 12 meses

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Classificada 3 em 5 estrelas

Excellent Customer Service from Matthew…

Excellent Customer Service from Matthew Hall as he kept me informed at all times on how my order is progressing. The three star grading is not a reflection on Matt. Unfortunately the OCDC was not available and Matt replaced it with an older version of the material. Also, four bags from the first delivery came split. EWI replaced them and the second delivery was ok. Also, the OX Speedskim Level came damaged at one end. I contacted EWI and asked if I can send the item back for a replacement, but no reply received so far. My order number was 46483. The video clips and the technical literature on the EWI website is also very good and useful. Thank you.

26 de agosto de 2020
Opinião espontânea
logótipo da EWI Store

Resposta da EWI Store

Thank you for taking the time to leave such an in depth review. I'm sorry to hear you haven't been responded to regarding your damaged Speedskim. Have you tried calling us on 02033974067? Hopefully we can resolve this for you :)

Classificada 5 em 5 estrelas

Excellent service!!

Excellent service!!! Quick quotations, professionals advices. Absolutely Recommended to everyone

26 de agosto de 2020
Opinião espontânea
logótipo da EWI Store

Resposta da EWI Store

Thank you! We are really happy you like our advice and services :)

Classificada 3 em 5 estrelas

First Purchase

Dear sir/madam

Thank you for the oppotunity to have my say.
Good service from the sale team.
A little disappointed from the transport team. Order should be dispatched complete rather than split. One cannot install your products, like having the insulation but no starter trim or rasp.

I am a first time user and using your products to promote our services. There should be a check list available for customer and your stuff. Like router/cutter, jointing clips, caps etc.

Over all I would recommend your products.
Thank you

26 de agosto de 2020
Opinião espontânea
logótipo da EWI Store

Resposta da EWI Store

Thank you for leaving an in depth review. I understand your frustrations with the split orders and shall relay this message to our logistics team. Your checklist suggestion is a great idea and I will make sure to mention this to the relevant department to see if this is something we will be able to provide. Have a pleasant day :)

Classificada 5 em 5 estrelas

Fast delivery and great product

Fast delivery and great product. The ready mixed render was easy to apply

26 de agosto de 2020
Opinião espontânea
logótipo da EWI Store

Resposta da EWI Store

Thank you Glenn! We are really glad you like our product :)

Classificada 5 em 5 estrelas

Thanks

Thanks for the prompt service

26 de agosto de 2020
Opinião espontânea
logótipo da EWI Store

Resposta da EWI Store

Thank you! Glad we were able to give you a prompt service :)

Classificada 5 em 5 estrelas

Excellent company

Excellent company
Excellent service
Excellent staff
Excellent customer service
And great quality materials

26 de agosto de 2020
Opinião espontânea
logótipo da EWI Store

Resposta da EWI Store

Thank you Simon! Appreciate it :)

Classificada 5 em 5 estrelas

Jamie was brilliant from start to…

Jamie was brilliant from start to finish, we couldn’t of completed the project without him

The house looks fantastic and is a lot warmer
Thanks EWI

26 de agosto de 2020
Opinião espontânea
logótipo da EWI Store

Resposta da EWI Store

Great to hear it! We are glad Jamie was able to help you complete the project :)

Classificada 1 em 5 estrelas

Black Render used below DPC

Disappointed to leave this review as having dealt with Matt a few months ago he couldn't have been more helpful. However.....
We have had an issue with the black render used below the DPC recently and our builder has tried repeatedly to get an answer/response. We were led to believe that any splash back would be easily cleaned off - it cannot be cleaned easily and looks dirty. Also when it rains we have a white water mark on this.
I would not recommend this product at present.
But we cannot resolve our issue as no one will respond.

30 de julho de 2020
Opinião espontânea
logótipo da EWI Store

Resposta da EWI Store

Hello, we completely understand your frustration and are also disappointed that we failed to respond to you. We will try to contact you today to resolve this.

Classificada 5 em 5 estrelas

Been using ewi stores products for a…

Been using ewi stores products for a long time now and wouldn't use anything else great materials and customer care best prices around. Glad to be doing business with them many thanks nick @finefinishplasteringservices

27 de julho de 2020
Opinião espontânea
logótipo da EWI Store

Resposta da EWI Store

Glad to be of service and were happy that you satisfied with our materials :)

Classificada 5 em 5 estrelas

Very accommodating

Comms and info from the team were excellent.

27 de julho de 2020
Opinião espontânea
logótipo da EWI Store

Resposta da EWI Store

glad we could help :)

Classificada 4 em 5 estrelas

Staff and Store excellent service

Staff and Store excellent service, quality of carrier not good they damaged and lost the item without letting anyone know. As soon as the store found out replacement sent immediately.

23 de julho de 2020
Opinião espontânea
logótipo da EWI Store

Resposta da EWI Store

Hi Bryn, thank you for your feedback, we are sorry that the carrier damaged and lost the item, but are glad this was resolved for you. If there is any more feedback for us do not hesitate to contact us :)

Classificada 5 em 5 estrelas

Rendering material

Used EWI for the rendering of my house great product and delivery

23 de julho de 2020
Opinião espontânea
logótipo da EWI Store

Resposta da EWI Store

Hi Geriant, thank you for your review. I'm glad you are happy with the results :)

Classificada 2 em 5 estrelas

pretty poor & sloppy

pretty poor & sloppy. Sent wrong product on first order. On later email query, didn't bother answering questions & instead fired through a quote ignoring my query & failing to apply agreed discount. They never followed up; i never went back. Can only assume all their staff are millionaires.

23 de julho de 2020
Opinião espontânea
logótipo da EWI Store

Resposta da EWI Store

Hi Robert, we are really sorry that you have experienced this with us. Someone will try to contact you today to resolve this for you.

Classificada 5 em 5 estrelas

Excellent store and good quality…

Excellent store and good quality product delivery's on time all the time thanks ward’s plastering and rendering services

22 de julho de 2020
Opinião espontânea
logótipo da EWI Store

Resposta da EWI Store

thank you :) we appreciate the feedback

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