Formula One Autocentres - Crewe Opiniões 

On Saturday 29th July, I took my car to Formula One, Crewe, Cheshire branch for a full service. My car was also booked for an MOT on 16th July (due to not being able to book this on the same day as its service, and not being in the country for two weeks).

I went back to collect my car at approximately 6pm (close of business), only to find my car was still being looked at.

As soon as my partner arrived, a mechanic, who we believed to be the Manager, approached us and explained that there was a problem that we needed to look at. He then explained that, the pipe to the air filter to the engine was missing, and that I would need to contact BMW for the part. He said that he didn't know what the part was, but If I explained to BMW that it was a pipe from the air filter to the engine that needed ordering BMW would know what it was. I explained to him, that I didn't understand why this has only been picked up now, the last MOT the care had was at Formula One last year, and this wasn't picked up then, and I've had no issues with driving the car, given I drive the car more or less all day, due to my job role. He then replied, "it should have been picked up, I'm not sure why, I don't know what the part is but this is why they brought me in, to spot these things, because I've got 25 years' experience and I'm the best". He then went on to say that everything else is fine with the car, i'd need a new tyre eventually, and the brake pads are slightly worn but it will be fine and pass its MOT. I even said that I'd buy a new type and pads now before it's MOT, and he said to not do it because it will pass its MOT. The paperwork for the service supports what he had said to me - stating that these areas are fine and are not urgent. He then took us to the counter to make payment, at which point my partner looked up the part online, a crankcase air filter intake breather hose. He asked the mechanic if it was the right part. Now given that the mechanic has 25 years' experience and that he had been brought in to spot these kind of things, he reiterated that I must contact BMW to order the part, because he does not know what the part is, and he cannot source it, he said that it can only be ordered from BMW, however, it should still pass its MOT without it, as no other faults have flagged up during the service.

Due to this questionable assessment of the part, my partner called another mechanic and asked if he knew what a crankcase air filter intake breather hose is and should a mechanic of 25 years of experience also know what it is. As you can imagine, the other mechanic laughed and said yes, every mechanic should know and should be able to source the part quite easily. He then confirmed that the part couldn't have been broken before entering Formula One because there would have been visible oil in the engine bay, otherwise.

By law, Formula One, has a legal duty to take care of my car whilst it was in their possession, and I believe they failed to do this and were not open and honest with me. As a result, I decided to not take my car back to Formula One for its MOT. I took it to a different garage. My car failed its MOT due to a number of issues which should have been picked up during its service, which weren't - one issue wasn't even carried out, given, the website clearly states that the service covers it (which I had paid for). These issues are stated on the MOT as dangerous and major defects, and to not drive the car until fixed. These issues are as follows:
1. Brake pads less than 1.5 thick front.
2. Shock absorbers have a serious fluid leak.
3. Tyre tread depth below the legal requirement.

Issues that weren't even carried out are:
4. Air filter had not been checked.
5. Fuel filter had not been checked.

This is absolutely disgusting. The above should have been spotted accordingly - as stated on their website. I've paid for this. Why has this not been done? They had failed to conduct the service appropriately, and as a result, I had also been left without a car for three days.

I understand accidents happen but, I would have expected the honesty about breaking the crankcase air filter intake breather hose, instead of making some story up. However, what I cannot accept is the fact I paid for a full service and neither was the brake pads, shock absorber or front tyre picked up as dangerous and major faults on the service which resulted in my car failing its MOT. Also, the air filter and fuel filter had not been checked, which should have been checked - this is included in the full service.

Formula One, Crewe Cheshire had failed to adhere to the Consumer Rights Act 2015 and the Supply of Goods and Service Act 1982, which requires all mechanics to use reasonable skills and care while carrying out work.

I have no choice but to take things further - Motor Ombudsman.
Avoid Formula One, Crewe branch at all costs.

Really lovely, knowledgeable and helpful service at Crewe.

I arrived promptly & asked for a favour to take off front n/s & rear o/s. But the gentleman (poss called Dave) said they were far to busy to do that. There was 1 car being repaired at that time. I said ok no worries, please replace both o/s tyres & asked how long it would take at 9.50am & the gentleman said 30 to 45 mins. I arrived back at 10.45am to find only my car in the garage, still being repaired & the lads were on a break. More importantly they were in the process of replacing both n/s tyres.

Not a very happy customer I had quite a few choices of garages that I could have gone to, but I chose Formula 1 Autocentre Crewe as previously I had received excellent service.

Sadly I will not be returning to get both of the o/s tyres replaced.

Also my MOT & Service is due in May 2024 of which I was going to ask for a quote, instead I will put my faith in a Vauxhall main dealer.

I spoke to possibly the Manager & expained what was happening & he said they could not remember what I had requested. I said that I did not think the gentleman was listening to me. I left at 11.00am & still the only car in the garage.

Bit of a disaster on the service that stripped the threads on the sump. They must have known It was not tightening and gave the car back only to leak oil over my drive ! A bodged attempt to fix it by covering the sump nut with silicone sealant which they did not say and I spotted by looking underneath. Back again and a few days later replaced my sump. 3 days and one night they had my car all due to over tighten. Over the last few days various warning lights including Engine and ESP service - far too coincidental and now booking into a main dealer to get checked out properly at even more expense - Never using again.

Missus booked her car In for a full service this Sunday, we live 3 mins away from garage, brought the car home and let it sit for a few hours and checked the oil and filters and other items as per full service and nothing done absolute cowboys

What can I say about Formula one Crewe came out to a flat tyre rang them up said they were busy but I took the wheel off and dropped it in .Spoke the the Manager Jame very helpful .said be done by one and it was even though they were busy .would definitely recommend these guys in Crewe

went to the Crewe branch on the morning of Friday 2nd Feb to enquire about tracking rod ends on my car. The gentleman that assisted me and got a price was very helpful and informative, and even took the time to interact and acknowledge my 3 year old.

I was cheeky enough to ask if they could be fitted the following day, Saturday 3rd Feb, as I do alot of motorway miles and ferrying my little one around. And was told it was not a problem and they could squeeze me in.

When my car was in having the work carried out, the technician called me to let me know that they also found an issue with a tyre. And they had already checked prior to the call to see which/if they had a suitable tyre in stock and talked me through the suitability and features, so I could make a fully informed choice.

The car was also ready ahead of time.

Excellent service as usual. Used them for years and kept us on the road. Dave who dealt with us was very helpful and knowledgeable!!

Booked MOT/Service.Few days later got an email saying ''sorry we made a mistake,slot no longer avaialable,phone service centre''.
Folks,ditch these Mickey Mouse Companies and go elsewhere like Kwik Fit.Put these Companies out of business.Time wasters.Ditch them.

My car was perfectly functional until arrive to this mecanic!! I spent 1360£ for sort all out and instead they give me back a tractor not a car... 3 weeks stay the car there and for nothing!! Whorst then before!! I hate to say but is the whorst....definitly I do a claim!!

This company does not know how to mend a puncture but they do know how to sell you a brand-new tyre instead !

Wife’s car in for a service and they’ve rang her saying the tyres need tracking sorted. She’s just agreed which had she had asked me I’d say no as I am about to have the front tyres changed as they are very close to the legal limit now (they are 1.8mm). She’s joked when she has picked the car up that they’ve got her in trouble with me asking her to track the wheels as they need changing so I’d have it done then. The response was they have 5mm on so it’s fine to have them tracked. The invoice and report even state they have 5mm on when they are FAR below this. If something as blatant as this is missed and un needed extras thrown in, what else has been missed??

Took my car in for its MOT. They passed it but gave me some advisories. Over the phone said that my break disks have worn down to 2mm but if they go to 1.5mm they would have had to fail. They offered to replace them straight away for £200. I said no as I can replace them myself. Came to replace them to find they were scare mongering (I assume because I'm a female who they think wouldn't know anything about cars). My break discs were at 6mm and didn't need replacing however I did anyway so I don't have the same issue again.

Had very poor service from this company! Car serviced there and had new brakes and discs all round prior to MOT. Car failed its MOT because they had left off a spring clip from the rear discs. This was sorted by the MOT garage. Then the Brand new discs warped after a few hundred miles, took the car back, they fitted a second pair of discs without quibble TBF but again few hundred miles, the same. Took the car back and again they replaced, I did suggest at this point that maybe manufacturers discs maybe be the way to go, ill supply them free and Formulae one can refund me for the discs they had fitted. Anyway they suggested trying one more pair of their discs, which were their premium brand discs and again a few hundred miles same issue. Car again retuned and they said they'd fit the manufacturers discs but they wouldn't be refunding me!!!! I decided to take the car elsewhere (to the garage, One Stop, that did my mot and sorted the brake clip) as i didnt want to pay out for the discs and again the issue happen due to poor workmanship. Anyway i explained to them the issue and when they stripped down the brakes they could see NO cleaning of the faceplates had been done, no sliders cleaned and advised they weren't seated properly and hence the issue. The brakes are now fine! Very unhappy with this company and clearly the workmanship here is very sloppy.

Tom and the other lad were so professional and helpful
I had 9 quotes for four tyres and formula 1 out beat them all by far.
Definitely worth a visit 💯

Every time I’ve been to this garage the service has been brilliant. The staff are so helpful and efficient. Took my daughters car there today with a suspected slow puncture, they took it in straight away and it turned out to be the tyre valve, which they replaced with NO CHARGE!! Absolutely recommend, wouldn’t hesitate to use them for any service in the future. 5*

Rang up on Monday after having a huge quote off seat after a service for work that needed doing. Car was booked in with formula one for today (Friday) all work was done there and then and they were so welcoming and fair with the pricing. They went above and beyond and I can’t thank them enough. They showed me every part that needed replacing and reassured me about everything. I will always use this company now for any work that I need doing. I’m going in Monday for a brake fluid change and they worked around my time and schedule. They’re absolutely brilliant! Thankyou so much

Great service and will definitely use again