Outstanding customer service from these folks. It wasn't all plain sailing but when there was a little hiccup, these guys put it right, no quibbling. Exactly what you need. Great product, awesome qua... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I had great customer service from Brian from the sales team. He was very patient, understood my requirements, explained everything and provided a great price for my project.
The samples I ordered arrived quickly, they are good quality as well, I'll be placing an order as soon as I've done the decorating
Very helpful and it was refreshing to call a number and speak to someone. I had a delivery issue as I had to go out and the person I spoke to said that she would call me back with an accurate deliver... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de pisos
- também em
- Empreiteiro para instalação/reparação de pisos
- Fornecedor de pisos de madeira e laminados
- Loja de bricolage, casa e jardim
Escrito pela empresa
The History Factory Direct Flooring was founded in 2005. It is operated largely online and has accumulated thousands of happy customers over the years. However, although the online wood flooring business is not as old as one might think, the founders have experience in their chosen fields that spans over 28 years. Their knowledge of wood flooring, the sales and service process and its installation is unsurpassed anywhere in the industry, which is what makes the company work so well. This in turn has led to a series of extremely strong business relationships within the industry with professional fitters, large businesses and executives and some of the most well-known and respected manufacturers out there today. The Goal The need for Factory Direct Flooring arose from the countless customer tales of bad floor shopping experiences. Although there were some good stories, the founders realised that there was a gap in the market into which they could create the best UK based source for wood flooring products. The goal of Factory Direct Flooring was to offer as large a selection of quality wood flooring products as possible without compromising on the outstanding quality or the cost to the customer. As such, they wanted to offer a business that combined low prices with outstanding customer service and excellent availability. The Benefits The fact that Factory Direct Flooring is an online business helps to ensure that the overhead costs remain as low as possible and thus enabling them to pass the savings back to the customer by keeping wood flooring prices extremely low. The primary wood flooring showroom is virtual and not physical, thus meaning that Factory Direct Flooring has unlimited inventory space so consumers can take their time to browse the catalogue from the comfort of their own homes. They can see the products by different manufacturers and in different styles as and when they choose, thus reducing their own costs because they do not have to travel to showrooms or deal with sales people that push too hard on account of their commission levels. There is also no middleman associated with wood flooring. We deal directly with the best manufacturers of wood flooring in the world on a daily basis and then offer it directly to you. This gives us a major advantage in the marketplace. All of our wood flooring is stocked by us to send to you and so this ensures that our sales volume is up to 100 times bigger than our competitors. We simply blow them out of the water when it comes to pricing without skimping on quality. All of our staff are highly trained in the various types of wood flooring that we offer so they are fully able to answer any and all queries you may have. Although a little research may be needed to answer some questions, we will get back to you as soon as we can. Our staff roster includes freight handlers, order processors, sales advisors and customer service representatives, all of whom are dedicated to ensuring that you receive the best shopping experience possible. If you have ever visited a physical wood flooring store then you may have come away confused and even with products that you do not want. The sales assistants may not have been knowledgeable or able to answer your questions. They may have talked you into buying something that you did not want. If this is the case then you are not on your own but you can get away from that by purchasing from Factory Direct Flooring. All of our sales advisors are knowledgeable about wood flooring and will be able to answer your questions but they are also there to help instead of exerting pressure. They are all salaried and will be happy to help make sure that you only purchase what you absolutely want and need. The Savings The savings are self-evident. If you compare the prices for wood flooring offered by Factory Direct Flooring against the prices offered by your local retailer then you will notice that you will save between 25% and 70%. The Bottom Line Factory Direct Flooring has come an awful long way since 2005 and today stocks one of the largest ranges of wood flooring products in the country. We will continue to grow and evolve over the years purely and simply because we offer customers what they want- high quality wood flooring at low prices with helpful customer service thrown in for good measure. There are many articles that are posted in our advice centre that will help you to learn a little about the wood flooring we offer, from types to finishes to installation to care and maintenance. We have it all there so please check in to find out everything you need to know about us and our wood flooring today.
Informações de contacto
1 Finch Way, Hemdale Industrial Park, CV11 6TQ, Nuneaton, Reino Unido
- 0330 100 0015
- info@factory-direct-flooring.co.uk
- www.factory-direct-flooring.co.uk
4,5
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great talking to Brian
Great talking to Brian. We were on the same page. He totally understood what type of flooring I need and has sent me a choice of samples in the post. I'm waiting for Evri to deliver which usually takes time. Not the best of companies 😕.
24 de agosto de 2026
Resposta da Factory Direct Flooring Ltd
Kim Pearson,
We're so happy to hear about your positive experience and that we could assist you in finding the perfect flooring! We understand your frustration with the delivery service and hope your samples arrive swiftly. We appreciate your patience and look forward to helping you further.
Factory Direct Flooring Ltd
Great communication and fast delivery…
Great communication and fast delivery of my samples. Great choice of styles and products.
24 de agosto de 2026
Resposta da Factory Direct Flooring Ltd
Mrs Beverley Thomas,
We're so pleased to hear that you had great communication and fast delivery of your samples. We're also delighted that you appreciate the wide choice of styles and products we offer!
Factory Direct Flooring Ltd
Resposta da Factory Direct Flooring Ltd
Chris
We’re sorry your samples haven’t arrived.
The tracking link provided states that more information is required.
Unfortunately, the courier is unable to complete delivery because the address provided is incomplete. The property name supplied does not appear on the Royal Mail address database for the street, which lists properties by house number.
If you contact us with your house number, or update the details through the tracking link, the samples should be able to be delivered.
We would normally happily resend samples where there is a delivery issue, but without a complete address we’re unable to do so.
We’re sorry for the inconvenience and hope, given the circumstances, you might reconsider the 1-star rating.
Factory Direct Flooring
Resposta da Factory Direct Flooring Ltd
Mark Slack,
We are very sorry to hear your sample has not arrived, despite the tracking showing they will try again. We're always happy to resend samples if we're contacted, and we have now arranged this for you. We kindly ask that you consider revising this feedback once you receive your samples. Do contact us if you need any help with choosing your flooring.
Factory Direct Flooring Ltd
Trustworthy
They were so easy to deal with, reassuring in this untrustworthy world. We had really useful advice since we were fitting it ourselves. The product was excellent and fitted together very easily.
Delivery was as promised and the quality was first class
Thank you
20 de agosto de 2026
Opinião espontânea
Resposta da Factory Direct Flooring Ltd
Dorothy Smart,
We are so pleased to hear about your positive experience and that our advice was helpful for your self-installation. It's wonderful to know you found the product excellent and easy to fit, and that our delivery and quality met your expectations. Thank you for your kind words!
Factory Direct Flooring Ltd
Free samples
Free samples requested, ordered and delivered, all very prompt and with no fuss, or awkwardness. Samples also look very good quality. Many thanks.
20 de agosto de 2026
Resposta da Factory Direct Flooring Ltd
Gale,
We're delighted to hear that your sample request was handled promptly and efficiently! It's wonderful to know that you're pleased with the quality of the samples. Thank you for your kind words.
Factory Direct Flooring Ltd
Samples arrived as described and in…
Samples arrived as described and in good time.
20 de agosto de 2026
Resposta da Factory Direct Flooring Ltd
Stephen Dacey,
We're so pleased to hear that your samples arrived exactly as expected and in a timely manner. Thank you for your positive feedback!
Factory Direct Flooring Ltd
Resposta da Factory Direct Flooring Ltd
Annette
We're delighted to hear that you received your samples so quickly and that you had a positive experience with our service.
Factory Direct Flooring Ltd
Great you responded immediately Ang…
Great you responded immediately Ang sent me a samples ,I been received quickly good Service
21 de agosto de 2026
Resposta da Factory Direct Flooring Ltd
margaritadurose,
We're so pleased to hear that you received your samples so quickly and that you were happy with our service! We appreciate your positive feedback.
Factory Direct Flooring Ltd
Great choice of flooring and reasonable…
Great choice of flooring and reasonable price
21 de agosto de 2026
Resposta da Factory Direct Flooring Ltd
steven magill,
We're delighted you found a great selection of flooring and appreciated our reasonable prices. We appreciate your positive feedback.
Factory Direct Flooring Ltd
Free samples which is an added bonus
Fast delivery of herringbone samples. Good size which is important when trying to decide on the right colour.
10 de agosto de 2026
Resposta da Factory Direct Flooring Ltd
Linzi S.i,
We're so glad the herringbone samples arrived quickly and were a helpful size for your decision-making process. We appreciate your positive feedback!
Factory Direct Flooring Ltd
I have found the perfect flooring
I have found the perfect flooring, samples were a massive help ans so quick
19 de agosto de 2026
Resposta da Factory Direct Flooring Ltd
Cassandra Hearn,
We're so pleased to hear that you found the perfect flooring and that our samples were a massive help and arrived so quickly! Thank you for your positive feedback.
Factory Direct Flooring Ltd
Resposta da Factory Direct Flooring Ltd
Michael Drobnyj,
We are so happy to hear you are pleased with the wood! Thank you for sharing your positive feedback with us.
Factory Direct Flooring Ltd
Resposta da Factory Direct Flooring Ltd
Lisa Fisher,
We're so pleased to hear that your free samples were delivered super quickly! Thank you for sharing your positive experience with us.
Factory Direct Flooring Ltd
Free delivery on samples which arrived…
Free delivery on samples which arrived in good time
17 de agosto de 2026
Resposta da Factory Direct Flooring Ltd
stephen tasker,
We're so pleased to hear that your samples arrived promptly and that you appreciated the free delivery. Thank you for your positive feedback!
Factory Direct Flooring Ltd
Product is great
Product is great, samples arrived very promptly. Looked at ordering next day and the product has gone up by over £5 a sqm. So we haven't placed the order.
17 de agosto de 2026
Resposta da Factory Direct Flooring Ltd
Jonathan Fowler,
We appreciate you sharing your experience. We understand your disappointment regarding the price change after the promotion had ended. We are happy to honour the sale price, and would have done so had you contacted us at the time. Please give us a call if you still wish to place your order.
Factory Direct Flooring Ltd
Very quick and helpful response to my…
Very quick and helpful response to my initial query, good price and really pleased with the product
14 de julho de 2026
Resposta da Factory Direct Flooring Ltd
customer,
We're delighted to hear about your positive experience with our prompt and helpful response to your initial inquiry. We're also thrilled that you found our pricing good and are very pleased with the product!
Factory Direct Flooring Ltd
Bathroom flooring.
To have the choice of samples delivered to me so I could see the colours and textures and compare in the room the flooring was going in.
Fast and free delivery.
Regretfully neither colour sample will be suitable in the room.
17 de agosto de 2026
Resposta da Factory Direct Flooring Ltd
K Knight,
We appreciate your positive feedback regarding our sample service and prompt delivery. We understand that finding the perfect match can be challenging, and we're sorry to hear that the samples didn't quite suit your room. We hope our selection still helped with your decision-making process.
Factory Direct Flooring Ltd
Fast delivery of samples
Quick response to sample request. Decent sized samples. 😊
17 de agosto de 2026
Resposta da Factory Direct Flooring Ltd
customer,
We're happy to hear our sample request process was efficient and that the sample sizes met your expectations. Thank you for your positive feedback!
Factory Direct Flooring Ltd
Quick service
Quick service, ordered 2 samples, out of the 2 luxor was the best but not colour I thought it was
Thanks
17 de agosto de 2026
Resposta da Factory Direct Flooring Ltd
Jenny Croft,
We appreciate your feedback on our quick service. We understand the color of the Luxor sample wasn't quite what you expected, and we're always working to improve our product representations.
Factory Direct Flooring Ltd
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.