Outstanding customer service from these folks. It wasn't all plain sailing but when there was a little hiccup, these guys put it right, no quibbling. Exactly what you need. Great product, awesome qua... Ver mais
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I had great customer service from Brian from the sales team. He was very patient, understood my requirements, explained everything and provided a great price for my project.
The samples I ordered arrived quickly, they are good quality as well, I'll be placing an order as soon as I've done the decorating
Very helpful and it was refreshing to call a number and speak to someone. I had a delivery issue as I had to go out and the person I spoke to said that she would call me back with an accurate deliver... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de pisos
- também em
- Empreiteiro para instalação/reparação de pisos
- Fornecedor de pisos de madeira e laminados
- Loja de bricolage, casa e jardim
Escrito pela empresa
The History Factory Direct Flooring was founded in 2005. It is operated largely online and has accumulated thousands of happy customers over the years. However, although the online wood flooring business is not as old as one might think, the founders have experience in their chosen fields that spans over 28 years. Their knowledge of wood flooring, the sales and service process and its installation is unsurpassed anywhere in the industry, which is what makes the company work so well. This in turn has led to a series of extremely strong business relationships within the industry with professional fitters, large businesses and executives and some of the most well-known and respected manufacturers out there today. The Goal The need for Factory Direct Flooring arose from the countless customer tales of bad floor shopping experiences. Although there were some good stories, the founders realised that there was a gap in the market into which they could create the best UK based source for wood flooring products. The goal of Factory Direct Flooring was to offer as large a selection of quality wood flooring products as possible without compromising on the outstanding quality or the cost to the customer. As such, they wanted to offer a business that combined low prices with outstanding customer service and excellent availability. The Benefits The fact that Factory Direct Flooring is an online business helps to ensure that the overhead costs remain as low as possible and thus enabling them to pass the savings back to the customer by keeping wood flooring prices extremely low. The primary wood flooring showroom is virtual and not physical, thus meaning that Factory Direct Flooring has unlimited inventory space so consumers can take their time to browse the catalogue from the comfort of their own homes. They can see the products by different manufacturers and in different styles as and when they choose, thus reducing their own costs because they do not have to travel to showrooms or deal with sales people that push too hard on account of their commission levels. There is also no middleman associated with wood flooring. We deal directly with the best manufacturers of wood flooring in the world on a daily basis and then offer it directly to you. This gives us a major advantage in the marketplace. All of our wood flooring is stocked by us to send to you and so this ensures that our sales volume is up to 100 times bigger than our competitors. We simply blow them out of the water when it comes to pricing without skimping on quality. All of our staff are highly trained in the various types of wood flooring that we offer so they are fully able to answer any and all queries you may have. Although a little research may be needed to answer some questions, we will get back to you as soon as we can. Our staff roster includes freight handlers, order processors, sales advisors and customer service representatives, all of whom are dedicated to ensuring that you receive the best shopping experience possible. If you have ever visited a physical wood flooring store then you may have come away confused and even with products that you do not want. The sales assistants may not have been knowledgeable or able to answer your questions. They may have talked you into buying something that you did not want. If this is the case then you are not on your own but you can get away from that by purchasing from Factory Direct Flooring. All of our sales advisors are knowledgeable about wood flooring and will be able to answer your questions but they are also there to help instead of exerting pressure. They are all salaried and will be happy to help make sure that you only purchase what you absolutely want and need. The Savings The savings are self-evident. If you compare the prices for wood flooring offered by Factory Direct Flooring against the prices offered by your local retailer then you will notice that you will save between 25% and 70%. The Bottom Line Factory Direct Flooring has come an awful long way since 2005 and today stocks one of the largest ranges of wood flooring products in the country. We will continue to grow and evolve over the years purely and simply because we offer customers what they want- high quality wood flooring at low prices with helpful customer service thrown in for good measure. There are many articles that are posted in our advice centre that will help you to learn a little about the wood flooring we offer, from types to finishes to installation to care and maintenance. We have it all there so please check in to find out everything you need to know about us and our wood flooring today.
Informações de contacto
1 Finch Way, Hemdale Industrial Park, CV11 6TQ, Nuneaton, Reino Unido
- 0330 100 0015
- info@factory-direct-flooring.co.uk
- www.factory-direct-flooring.co.uk
4,5
Excelente
2 mil opiniões
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Jake was very helpful and ensured that…
Jake was very helpful and ensured that I got my 10% discount even though the sale had just ended, as I had ordered my sample during the sale period. I do not know about the product yet, as it is still out of stock, but the sample appeared very good quality. I thought that £39 postage was a bit steep though.
5 de agosto de 2026
Resposta da Factory Direct Flooring Ltd
susan,
We're so glad to hear that our team member was able to assist you with your discount! We appreciate you taking the time to share your positive experience with us.
Factory Direct Flooring Ltd
Amazing, really happy with my flooring
Excellent service from start to finish. I realised after I submitted my order I had measured wrong, customer service were quick and friendly, my account was credited within a few days. Flooring was delivered on my specified date and was kept up to date by the friendly delivery men. Bit of a pain that the flooring can only be delivered kerb side but that is made clear before checking out. The flooring was a bargain and looks like I paid a lot more than I did! Its gone down nicely. Really happy with my purchase.
28 de julho de 2026
Opinião espontânea
Resposta da Factory Direct Flooring Ltd
Leanna,
We truly appreciate you taking the time to share your positive experience with us. We are so pleased to hear that our customer service team was able to assist you quickly and efficiently with your order adjustment. It's wonderful to know that your flooring was delivered as scheduled and that you are happy with how it looks. We always aim to provide great value and quality, and we're delighted that you are really happy with your purchase.
Factory Direct Flooring Ltd
Still haven’t received my sample though…
Still haven’t received my sample though Evri so won’t be placing an order
3 de agosto de 2026
Resposta da Factory Direct Flooring Ltd
Ann,
We are very sorry to hear that the delivery of your sample order didn't meet your expectations. The order was place as 10:36 and tracking confirms it was with the courier at 17:03 the same day. Whilst we're pleased to say that the photo shows your samples being handed to you two days after this feedback, we acknowledge this was slower than expected and can only attribute this to being in the Inverness region. We have passed our concerns with deliveries to this area on to the courier to address, as this is not the first feedback we've had regarding issues in this region.
Thank you for taking the time to share your feedback. We would kindly ask you consider revising your rating to reflect the actual service received.
Factory Direct Flooring Ltd
disappointing
I ordered a sample of a stone flag effect, unfortunately the sample didn't resemble it at all it was very small and didn't show any of the tiled effect. The sample did arrive quickly but it doesn't give me the confidence to order the vinyl flooring.
4 de agosto de 2026
Resposta da Factory Direct Flooring Ltd
Julie Brett,
We appreciate you taking the time to share your feedback regarding the sample. We understand your disappointment that it didn't accurately represent the stone flag effect, and we're sorry it didn't instill confidence in our vinyl flooring. We are reviewing our sample presentation to better showcase the product.
Factory Direct Flooring Ltd
Resposta da Factory Direct Flooring Ltd
Carol Maclagan,
We are so pleased to hear that you had such a positive experience with our service and the quality of our products. Thank you for your wonderful feedback!
Factory Direct Flooring Ltd
Free sample
I received my free sample promptly. Had no issues with any communication with the company.
3 de agosto de 2026
Resposta da Factory Direct Flooring Ltd
GDM,
We are so glad to hear that you received your free sample quickly and had no issues with communication. Thank you for your positive feedback!
Factory Direct Flooring Ltd
Excellent experience with this compan
Excellent experience with this company. Ordered Luxury Vinyl Tiles samples for planning our new shower room and they arrived extremely quickly, well packaged and exceeding our expectations. The samples are large (unlike some received from other flooring companies) and really high quality, including the attached underlay. They are our favourite tiles from those we have seen due to the textured finish and natural looking appearance. Once we have a date to start work from our builder, we shall be back to order them. The price represents terrific value and we were very excited to’ find them after looking at so many others, which were mostly dull and unnatural looking by comparison,
3 de agosto de 2026
Resposta da Factory Direct Flooring Ltd
Nadia Stanbridge,
We are so pleased to hear that our Luxury Vinyl Tile samples exceeded your expectations! It's wonderful to know that the size, quality, and textured finish of our samples stood out, especially after your search for the perfect flooring. We appreciate you highlighting the natural appearance and value. We look forward to assisting you with your full order once your builder provides a start date for your new shower room. Thank you for your kind words and positive feedback!
Factory Direct Flooring Ltd
Resposta da Factory Direct Flooring Ltd
Zoe,
We're delighted to hear that your samples arrived so quickly! Thank you for sharing your positive experience with us; we truly appreciate your feedback.
Factory Direct Flooring Ltd
Resposta da Factory Direct Flooring Ltd
A Zuk,
Shoot! We were so close. But thank you for letting us know. We are always working to improve our services.
Factory Direct Flooring Ltd
Floor was ready when they said,
Floor was ready when they said,
Self collection saves me money
All packs were nicely packed
But just waiting for them to get in touch about returning 2 not opened packs
23 de julho de 2026
Resposta da Factory Direct Flooring Ltd
Andy Spencer,
We're so glad to hear your floor was ready on time and that our packing met your expectations! We appreciate you choosing self-collection to save money. Thank you for your feedback!
Factory Direct Flooring Ltd
From orderinGreat service
From ordering my samples to delivery very very quick and good quality
29 de julho de 2026
Resposta da Factory Direct Flooring Ltd
michael,
We are so pleased to hear that your experience, from ordering samples to receiving your delivery, was quick and that you are happy with the quality. Thank you for your positive feedback!
Factory Direct Flooring Ltd
Resposta da Factory Direct Flooring Ltd
MR HOWE,
We're so pleased to hear that your order arrived quickly and that you are happy with the quality of the products. Thank you for your positive feedback.
Factory Direct Flooring Ltd
We ordered some samples which were…
We ordered some samples which were delivered within 2 days. Lovely looking laminate flooring which we will be purchasing when we move to our new home. lets hope they are still in the sale.
30 de julho de 2026
Resposta da Factory Direct Flooring Ltd
MRS ROWE,
We're delighted to hear that your samples arrived so quickly and that you love the look of our laminate flooring! We hope you'll be able to take advantage of our sales when you're ready to purchase for your new home.
Factory Direct Flooring Ltd
Product I ordered wasn’t going to be…
Product I ordered wasn’t going to be available for 4/5 weeks so cancelled. Wanted to speak to someone in customer service about alternatives but apparently you only get to speak to a human if you’re buying. No after sales customer service advisers available to speak to directly which made me weary of using the company
29 de julho de 2026
Resposta da Factory Direct Flooring Ltd
Mr R S,
We appreciate you sharing your experience. We understand your frustration regarding product availability and the difficulty in connecting with our customer service team for alternatives. We are actively reviewing our support processes to ensure all customers can easily access assistance.
Factory Direct Flooring Ltd
Great customer service
Great customer service. We placed an order to be told the next day that it was out of stock and would take 4 weeks for the next delivery. We asked for a refund, which was done instantly.
We placed an order for the same product, different colour. We were given updates every step of delivery. I strongly recommend this company and the product is top quality.
28 de julho de 2026
Resposta da Factory Direct Flooring Ltd
Tracey ,
We are so pleased to hear about your positive experience with us, especially regarding our customer service and product quality. We appreciate you highlighting our team's efforts in keeping you informed every step of the way. Thank you for your strong recommendation!
Factory Direct Flooring Ltd
Prestige 7mm V-Groove Click Laminate Flooring
We bought the Prestige Century Oak Grey 7mm V-Groove Click Laminate Flooring, and the quality it was excellent, we installed by ourselves and it was very easy and quick to do it.
22 de julho de 2026
Resposta da Factory Direct Flooring Ltd
Laerte,
We are delighted to hear that you are pleased with the quality of the Prestige Century Oak Grey 7mm V-Groove Click Laminate Flooring. It's wonderful to know that the installation was easy and quick for you!
Factory Direct Flooring Ltd
Engineered wood herringbone nude oak panel
Exactly as described. Arrived as per delivery time. Over ordered initially and able to reduce by 3 packs without any quibble. Highly recommended.
21 de julho de 2026
Resposta da Factory Direct Flooring Ltd
Customer,
We're so glad to hear that your order arrived as expected and that we could assist with your quantity adjustment without any hassle. Your positive feedback is truly appreciated!
Factory Direct Flooring Ltd
Exactly the vinyl I wanted
Exactly the vinyl I wanted. Delivered VERY quickly. Top notch.
20 de julho de 2026
Resposta da Factory Direct Flooring Ltd
Pozz Cat,
We're delighted to hear that you received the exact vinyl you were looking for and that it was delivered so quickly. Thank you for your wonderful feedback!
Factory Direct Flooring Ltd
Very quick received the samples within…
Very quick received the samples within 2 days
27 de julho de 2026
Resposta da Factory Direct Flooring Ltd
jacqueline,
We are so pleased to hear that you received your samples so quickly! Thank you for sharing your positive feedback with us.
Factory Direct Flooring Ltd
Asked for sample came next day looks…
Asked for sample came next day looks very good quality
27 de julho de 2026
Resposta da Factory Direct Flooring Ltd
Raymond Hill,
We're so pleased to hear that your sample arrived quickly and that you are happy with the quality. Thank you for your wonderful feedback!
Factory Direct Flooring Ltd
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