Fangamer Opiniões 

TL;DR: Very disappointing quality of goods, poor packaging left vinyl damaged, customer service not responding and not offering a solution, even refusing a refund after sending order back. Please avoid this store!

Having previously had good experiences with Fangamer, we ordered several t-shirts and a vinyl from them. We live in the Netherlands (location of the warehouse), but we were left waiting for our order for over a month (!), and after inquiring we were told the delay was due to a warehouse move. It still took us reaching out to Fangamer numerous times before they apologized and offered us our shipping money back as a ways to make it up to us (at this point that already felt like a meager apology), and besides that there was still no confirmation on when our items would actually be sent to us.

Eventually after a long wait and us reaching out multiple times (and being met with either silence or generic answers) we finally received our goods after 6 weeks. Imagine our disappointment when we found our items shipped in nothing but a cardboard sleeve, leaving the vinyl cover damaged and dented. The t-shirts were of embarrassingly low quality: crooked and loose stitches, cuffs not lining up properly, the cotton fabric felt and looked roughed up and scratchy and the print quality was very poor. For a price tag between 40 and 60 euros per t-shirts this is simply unacceptable.

We contacted Fangamer for an explanation and a way to make things right with us, but we were once again met with silence. We then requested a way to return our order and were eventually sent a return label. We returned our package and never heard from Fangamer again.

Currently resolving our issue with Paypal to get our money back. Shame on you Fangamer.

I rarely leave negative reviews

I want to suggest to not order the Nine Sols Deluxe edition, its getting send folded in very thin cardboard that squishes almost instantly upon handling. Mine came with very bad damage (basically all sides damaged/the product cant stand on its own) and it seems that more people received their product damaged.

Of course I contacted Fangamer for a replacement copy and I received a very dismissive reply back that they only want to refund 10 USD.

After some more attempts to get a replacement copy they said I could send it back at my own cost + I wouldnt get the tax back either (So they basically refund just 50% of the purchase and keep in mind you also paid to get it shipped to you in the first place so you end up spending almost 50/60 USD (shipping/tax) without a copy either if you are from the EU.

The only option is to keep the damaged product which is caused by very very poor packaging for a Deluxe Edition.

Watch out buying from Fangamer, if the product is damaged you wont get any service besides a 10USD refund.

I will avoid ordering from them in the future

Emailed them 6 times by now, its been 60 days. They keep on saying about changing warehouses, while the message about a 7 days delay is on their site for over a month now.

I emailed the company when I was having problems trying to purchase an item, they kept telling me insufficient funds but I absolutely had the exact amount needed. Their response to my email made me feel stupid. They didn't answer a single question I had and all they did was explain how a transaction works when I know perfectly well how a damn transaction works. So considering all of the facts I believe they were trying to scam me out of more money than I was supposed to pay and that's why it said "insufficient funds". DO NOT BUY FROM THEM, they have horrible customer service, they ship damaged and broken items to customers and they have told customers that "we do not ship anything in collectors quality" that it may be new but its not their fault that the customer received broken items or faulty items. AS A COMPANY YOU ARE SUPPOSED TO SHIP ITEMS IN BRAND NEW CONDITION.

Fangamer have been amazing to buy from.all items came in good time.

All items were in good nick except the stardew valley gamer manual which had a blemish under the dust jacket. They got back to me and offered another replacement without having to send the blemished copy back.

Thanks heaps to the team at Fangamer

Ordered a set of Hollow Knight figurines. At first everything was fine and order was shipped (or it looked like it). Than, in the middle of delivery tracker stopped showing any updates. It's been half of month, I've tried to contact both Fangamer and delivery service (DHL). No answer so far. Their support is either lazy of is simply absent.

For now it looks like a scam from Fangamer.

Poor communication takes 3 days for an answer that is not helpful. Took 14 days just to ship an item I bought as a gift. I wonder how much longer. Try and support a small guy, Never again.

AWWWW MY BABY MY SKRUNKLE THANK YOU SO MUCH FANGAMER HES PERFECT I love him and i love one of your mailroom workers she's so sweet and professional when handling questions you should totally give her a raise👀

I ordered a dancing flowey plush and when I got it it was very much worth the price because it was high quality and was way taller than I originally thought so I would recommend getting your official stuff from this site.

The item arrived damaged and they have yet to answer my emails even though on their website they claim to replace damaged website. absolute scam!!!!!!!!!!!!!

Bought a Niko plush from the EU website around two years ago - got it quite quickly (the next week I believe?), and it still looks brand new. The quality justifies the price. Would recommend!

Don't ever order from the site.I ordered a Christmas gift for a child in my family. Ordering a medium, and instead, they sent me a small. when I emailed them and told them about it, they ignored me, I emailed them a few more times and they're continuing to ignore me all they have to do is send me a paid label and send me the right size and they refuse to do it. This is not a good site to order from they do not listen to customers or fulfill their orders correctly and they don't do it within a sufficient amount of time either. Pretty sure this is a bogus site.

I was afraid after reading all those reviews but I tried it nevertheless. Received all items before estimated delivery time. Was I just lucky with their service? I don't know, I didn't have to contact customer service.

I'm from Lithuania and have ordered multiple stuff from the undertale, deltarune and hollow knight sections. (6 products from 2022-2025 Dec) regarding shipping - 0complaints, quite fast actually. Trusted site, can say for certain not a scam!! My only complaints would be:
1:-that some items are region locked, for example the Big shot glass is not available in EU. So I bought it thru the US site. (I'm from EU)
2:- the price on all things is expensive. But overall good if you have the money

Soy de Jaén, pago a Fangamer dos artículos valorados en 55€, 10€ de impuestos, y 31€ de gastos de envío express para entregármelo en una fecha concreta. En total unos 96€.

El paquete llega a España por aduana todo ok, todo dentro de plazo, pero llega a la sede de Fedex de Atarfe un pueblo de Granada, a 40 min de Jaén, y a dos días de cumplir el plazo no me lo envían, hasta pasados dos días después.

No me llaman, es imposible contactarlos, la atención al cliente es un número de teléfono de tarificación especial, atendido por un bot de IA, que no te soluciona nada.

La peor experiencia de mi vida comprando por internet, sin información, Fedex horrible, pero Fangamer no es menos horrible, pues se lavan las manos, aunque pagues el servicio express mas caro que te ofrezcan ellos indican que no se hacen responsables de la fecha exacta de entrega, un robo.

Deuxième commande passée en un mois. Les deux commandes sont arrivées approximativement en deux semaines (de la commande en elle-même à la réception). J'ai vu pas mal de commentaires négatifs donc je n'ai pas commandé sereinement mais les deux fois, tout s'est déroulé comme prévu, le conditionnement était bon, les objets sont soignés. Je tiens à dire que j'habite en Province et malgré tout, pas de souci à la livraison et qu'également j'ai commandé sur le site américain et non européen. Merci à Fangamer !

Nul, commande passée le 5 décembre. Expédié le 18 décembre, cherchez l'erreur. Aucune information je ne sais pas où est le colis. Il est en route. Je suppose qu'un jour il arrivera. Pas pour Noël 2025, peut-être 2026. Plus jamais je ne commanderai sur ce site.

Cancelled multiple orders of mine because they said I was reselling on ebay/amazon, etc. Like, who cares? Literally there is no dominion over your product nor is it any of it your business after its purchased. And NOWHERE on the site does it even remotely mention this and they threatened to ban me on their site if I made anymore orders suspicious of resell. Bunch of losers making up the rules as they go.

Terrible experience. They took my money, do not respond to emails, and never sent my order.

Not a scam company amazing plushies:D. I’ve gotten Broken vessel ,Ghost, Hornet and Grub plushies so far and they’re are like children to me.