First class service. Informed at every point, and packaged beautifully well in compostable packaging. I love my little orchid mister, and know it will actually last, and pleased to know I am buying fr... Ver mais
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Leia as opiniões dos outros
Product that I had ordered was damaged in transit. Return process very good, paying for the return and pickup from my house, while the customer care department refunded the cost of the items that I re... Ver mais
I ordered an item and paid for express delivery as time was tight. I was assured in writing that it would arrive by Royal Mail by the Friday. Nothing arrived but, on contacting the company, I was im... Ver mais
I was delighted to receive the Pewter Celtic Whisky glass undamaged and in pristine condition. I could see it had been inspected by Debbie before leaving you. The first two I had came from Amazon the... Ver mais
Informações sobre a empresa
Escrito pela empresa
Luxury personalised products and gifts with lasting heritage and style. The finest range of products sourced from skilled craftsman.
Informações de contacto
24, Lansdown Estate, GL51 8PL, Cheltenham, Reino Unido
- 0344 5678 365
- customerservice@outdoor365.co.uk
- www.farrar-tanner.co.uk
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 33% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Arrived very quick and as ordered
Arrived very quick and as ordered. Brilliant service!
Good delivery timescale and product as…
Good delivery timescale and product as described.
Well priced knife set which you…
Well priced knife set which you engraved beautifully. Easy to order, and efficient delivery which arrived on time.
Just what I was looking for
Just what I was looking for. Quick and excellent service too! Highley recommend.
Great selection and quality
Great quality, great value, beautiful personalised gift. I was delighted with the music box. Very quick delivery, too. Brilliant service.
The whole experience was first class
I find your merchandise good quality at…
I find your merchandise good quality at affordable prices. My 2 purchases from you have been birthday gifts and have been received with great pleasure by the recipients. So, thank you very much.
Beautiful etched gin glass for my…
Beautiful etched gin glass for my sister-in-law’s special birthday. Arrived in good time.
Really nice nice chess pieces nice size…
Really nice nice chess pieces nice size and like the fact there made in Italy
Quick delivery, high quality
Very quick delivery, the wooden poker set is exquisite! Thank you
Gift wrapped beautifully
We ordered glasses for our parents wedding anniversary and paid for the gift wrap service which was excellent - they were packaged so beautifully with our message handwritten on a gift tag which was a lovely touch. A quality product with quality service.
So far-Not so good! Item arrived damaged and I’m still…
Item arrived damaged and I’m still awaiting a response email from my phone and email contact to your customer service to return & replace it!
Go a reply to this review from the company saying through my email and junk and it does not appear to they have emailed me but I am yet to find it! Checked be there. I have also followed up an email to confirm my review is genuine. I just want the item replaced but it seems to be becoming an admin task. First time I have ordered from this company and probably the last. Don't need the unnecessary hassle.
They offered me 40% off of a BROKEN item. Not even half price for if you particularly want a broken item.
Their niche in the market means you can’t get the personalised items just anywhere. So basically, I’m left without the item I chose particularly for its individual usefulness to me but because I can’t seem to find it anywhere else and the service was crap

Resposta da Farrar & Tanner
Perfect present…
Ordering was straight forward and choice of gifts impressive. My order arrived in perfect condition and looked even better in real life than online.
Beautiful watch arrived very quickly…
Beautiful watch arrived very quickly and surprised me by the speed of delivery. The item is very good quality and my husband, the recipient, was delighted by a lovely birthday gift.
Ordered silver T bar necklace
Ordered silver T bar necklace, and it arrived two days later, fast efficient service, packaging was complete no rips or tears and pendant is beautiful, would order again from Farrar & Tanner.
Items arrived quickly
Items arrived quickly, well packaged and well presented.
Very good quality
Excellent customer service
After a bad start having an item delivered with with a broken zip pull and the broken bits put inside the zipped area. I then drove to their actual store in Cheltenham to see what they could do about it as it was an anniversary gift and I needed a resolution as soon as humanly possible. After a sincere apology I was asked if a replacement would be acceptable, which I agreed to. What I wasn’t expecting was the replacement and personalisation would be done while I waited. Now that is what I call excellent customer service also a refund for gift packaging and post. Thank you so much for sorting everything out there and then. Will definitely be buying more of your items soon.
Very good quality product
Very good quality product. Meets my expectation.
Excellent product and quick delivery…
Excellent product and quick delivery thank you
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