Farrar & Tanner Opiniões 

1380
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

First class service. Informed at every point, and packaged beautifully well in compostable packaging. I love my little orchid mister, and know it will actually last, and pleased to know I am buying fr... Ver mais

Classificada 5 em 5 estrelas

Product that I had ordered was damaged in transit. Return process very good, paying for the return and pickup from my house, while the customer care department refunded the cost of the items that I re... Ver mais

Classificada 4 em 5 estrelas

I ordered an item and paid for express delivery as time was tight. I was assured in writing that it would arrive by Royal Mail by the Friday. Nothing arrived but, on contacting the company, I was im... Ver mais

Classificada 5 em 5 estrelas

I was delighted to receive the Pewter Celtic Whisky glass undamaged and in pristine condition. I could see it had been inspected by Debbie before leaving you. The first two I had came from Amazon the... Ver mais

Informações sobre a empresa

  1. Loja de lembranças

Escrito pela empresa

Luxury personalised products and gifts with lasting heritage and style. The finest range of products sourced from skilled craftsman.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 33% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,7

Todas as opiniões

(1380)

204 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Gift wrapped beautifully

We ordered glasses for our parents wedding anniversary and paid for the gift wrap service which was excellent - they were packaged so beautifully with our message handwritten on a gift tag which was a lovely touch. A quality product with quality service.

29 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

So far-Not so good! Item arrived damaged and I’m still…

Item arrived damaged and I’m still awaiting a response email from my phone and email contact to your customer service to return & replace it!

Go a reply to this review from the company saying through my email and junk and it does not appear to they have emailed me but I am yet to find it! Checked be there. I have also followed up an email to confirm my review is genuine. I just want the item replaced but it seems to be becoming an admin task. First time I have ordered from this company and probably the last. Don't need the unnecessary hassle.

They offered me 40% off of a BROKEN item. Not even half price for if you particularly want a broken item.

Their niche in the market means you can’t get the personalised items just anywhere. So basically, I’m left without the item I chose particularly for its individual usefulness to me but because I can’t seem to find it anywhere else and the service was crap

1 de abril de 2026
Opinião espontânea
logótipo da Farrar & Tanner

Resposta da Farrar & Tanner

Good Morning,

Thank you for your review. I'm sorry to hear this. I have emailed you requesting more information so I can investigate this. The email will come from TrustPilot. I cannot email you directly as I do not have your name or contact information. If the email hasn't reached you, please can you email me directly. My email address is Jamie@outdoor365.co.uk

Update-
We’re sorry to hear you feel this way, however we would like to clarify the situation. We responded to your original enquiry on 29th April and followed up again, but did not receive a response at that time. We also advised checking your junk/spam folder, as our emails can occasionally be filtered there.
Our team has been actively trying to resolve this for you and has offered all available solutions. As the item is currently out of stock, a replacement is unfortunately not possible. However, we provided two alternatives: a partial refund if you wished to keep the item, or a full refund upon return.
Following your decision, we have now arranged a free return for you so that a full refund can be issued.
We can see that our team has responded promptly and provided all possible options to resolve this matter, and we will refund you as soon as the item is returned.

Kind Regards
Farrar and Tanner

Classificada 5 em 5 estrelas

Perfect present…

Ordering was straight forward and choice of gifts impressive. My order arrived in perfect condition and looked even better in real life than online.

15 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent customer service

After a bad start having an item delivered with with a broken zip pull and the broken bits put inside the zipped area. I then drove to their actual store in Cheltenham to see what they could do about it as it was an anniversary gift and I needed a resolution as soon as humanly possible. After a sincere apology I was asked if a replacement would be acceptable, which I agreed to. What I wasn’t expecting was the replacement and personalisation would be done while I waited. Now that is what I call excellent customer service also a refund for gift packaging and post. Thank you so much for sorting everything out there and then. Will definitely be buying more of your items soon.

11 de abril de 2026
Opinião espontânea

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