Feather & Black Opiniões 5268

İ ordered on the 27th of November and was ecstatic that I grabbed a bargain through the black Friday sales, I had been wanting wool duvets for my two sons for ages. Anyway I ordered and paid, got the confirmation email and waited patiently for my 'order despatched' notification and tracking number etc. Three weeks had passed and nothing! İt was only after I contacted them that I got a tracking number from an advisor, however that number didn't give me any information from Parcel Force. So the next day I contacted them again, only to speak to an advisor who told me that due to being out of stock they could refund me and that's why I hadn't hear anything from them! So not only did I not get any contact regarding this, but I was somehow given a tracking number for an order that wasn't even in stock (supposedly!) let alone be dispatched! How ridiculous is that?! You need to manage your stock and sales properly. I'm highly disappointed and dissatisfied with my experience with this company and their service.

Excellent help and guidance from the salesperson. Made the whole process so easy.

The quality of the furniture is to a really high standard, from the velvet headrests to the mattress and side tables. Tricia in the Taunton shop was super helpful and professional.

Item exactly as described. Promt delivery.

Lovely bed visually but not as sturdy as I'd imagined.

Good quality bed, great customer service , quick delivery

Everything was as it should be. Delivery on time & I am delighted with my new beds

Really helpful on ordering as I had a query after ordering online and phoned Jamie. He was able to confirm all the details .
The delivery team were really good
Tidy and very helpful

Perfect customer service, and good quality beds,

Helpful chap in the Taunton showroom - all in all a good experience and we bought a mattress

Delay in the delivery and because of that no beds for a week, once unpacked, wrong parts, very annoying, will bring it to the store today. Helpdesk I couldn`t reach, needed to go again to the store and even there we`ve been waiting for 40 minutes, the worst customer service I have ever experienced

Very helpful and knowledgeable staff and came across in a lovely relaxed friendly way, wouldn't hesitate to go back when we next need something

Professional, welcoming and assisting.

One of the ordered items was damaged. There was no protective packaging, items just thrown into a large box and poorly taped up, so box was not completely closed on arrival.

Easy to order. Woollen duvet ordered for someone who has feather allergy. Lovely warm duvet, beautifully made, and the delivery process went very well. Feather and Black get 5 stars!

Beautiful design. Easy installation. Sturdy material

Delighted with the quality of the bed; quick delivery with excellent communication
First time I’ve ordered from this company, will certainly keep looking on their website if I need further items 👌

The 2 man delivery team were good. Polite. Efficient and took care in construction of bed.

Fabulous service, always perfect. I absolutely adore Feather and Black. The quality is immeasurable.