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FINCI is an Electronic Money Institution (EMI) regulated by the Central Bank of Lithuania, serving customers across 29 EEA countries. The company is a principal member of Mastercard and is part of the SWIFT, SEPA Instant, and RippleNet payment networks. Its primary focus is on serving corporate and B2B clients.
Mėnulio g. 11-101, LT-04326, Vilnius, Lituânia
2,9
18 opiniões
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C'est une bande de voleur.
Ils ont bloqué mon compte sans aucune raison. Et quand je les écrit par mail, ils ne répondent jamais. C'est pas la première fois qu'il le font en plus. Éloignez vous de cette banque. Mon argent est resté bloqué dans leur banque et ils ne répondent même pas aux mails que je leur envoi.
I started using a FINCI application and card (Lithuanian EMI provider), it is convenient and free for personal use. I was asked for documents confirming that I have a connection with Europe (my citizenship is not European), and within 1 day I could already pay for my daily purchases and send money via SEPA Instant to my sister. I did not need to go to a bank or collect additional documents. I provided my passport, ID card, passed verification, and added the card to my Apple Pay. Previously, I tried other apps, but I had to communicate with their support for a long time, and they asked for additional documents every time. I saw on the website that there are also accounts for businesses with a low service cost, but this is not needed for me.
After 3 paymets from my friend the blocked acconut like Noting it not illegal money dont understand why you do this you dont now how important it was now i can lose my aparment because of you dont replay my the complication team this stupid
Правильно здесь уже писали , литовская еми помойка , закрыли счет на компанию через месяц , а сами документы на фирму не проверяют
Lithuanian trash EMI with a retarded compliance team stay away from these clowns.
We found our solution for a problem , everything handled great and smooth !!! Thank you
The FINCI offers a very reliable solution for businesses as the company also provides good SWIFT coverage. The registration process was clear, the corporate managers clearly explained what documents would be required and it took a few days to get an account. Payments are running smoothly.
Resposta da FINCI
Dear Mark,
Thanks so much for the kind words! We’re really glad to hear that the setup was straightforward and that our team made the process clear and easy.
It's great to know everything’s running smoothly and that our SWIFT coverage is meeting your needs.
Thank you for finding the time to send your comment.
Warm regards,
FINCI team
Three month ago we transferred to Finci 5000€!
No answer on emails ! support dont answer at all !!!!
Collecting information for police !
This fintech startup demonstrates a strong focus on customer service.
If there are occasional limitations and issues related to activity, these are generally resolved through interactions with a client manager.
As a young, product- and client-oriented fintech company, their approach is likely to enhance the product and smooth out any rough edges over time.
Their dedication suggests a promising potential for future improvements and refinements in their services.
Resposta da FINCI
Dear Igor,
Thank you for taking the time to share such thoughtful feedback.
It means a lot to hear that our focus on customer service and direct communication with account managers has made a difference.
We know there’s always room to grow, and insights like yours help guide that growth in the right direction.
Thank you for being with us.
Warm regards,
FINCI team
Pretty decent business account provider for corporate needs. Using Finci with a few businesses of mine for the last few months, and it works great! What I like best is the attitude of account managers and even support team. Can definitely recommend!
Resposta da FINCI
Dear Paul,
Thank you for your kind words and for choosing FINCI for your corporate banking needs. We're delighted to hear that you've had a great experience with our team. It's especially rewarding to know that our account managers and support staff have made a positive impression.
Your recommendation means a lot to us!
Warm regards,
FINCI team
EDIT: Changed to 1 star, their compliance team are a bunch of clowns. After the horrible experience trying to open a business account they decided to close my personal account that I use to do 2~3 transfers a month with a turnover of €400 per month due to "unacceptable level of risk" lol.
Although they seemed professional in the beginning, it turned out they weren't.
I paid €1,000 for the document review fee and spent one month going back and forth in the process. Eventually, my business account application was rejected without knowing why.
I believe when you pay €1000 upfront you deserve to know the reason. Anyway, stay away from these clowns.
Resposta da FINCI
Dear Mostafa,
We're genuinely disheartened to learn of your less than satisfactory experience with us. Your feedback is invaluable to us, and we've thoroughly examined your case.
We recognize the efforts made by our account manager Dana in guiding you through the process and appreciate your acknowledgment of Mrs. Dana's assistance. It's essential to us that our clients feel supported throughout their journey with us.
Regarding the rejection of your business account application, we understand your frustration in not receiving specific reasons. As a licensed Electronic Money Institution, we are bound by strict regulatory requirements, which limit the information we can disclose in such cases. Please know that this protocol applies universally across financial institutions.
We understand that investing €1,000 is a significant commitment, and we empathize with your situation. Rest assured, we have exerted our utmost efforts to facilitate your application to the best of our abilities.
We genuinely value your business and regret any inconvenience caused. Should you have any further questions or require assistance, please don't hesitate to reach out to us directly.
Warm regards,
The FINCI Team
FINCI opened a business account for our Merchant of Record business which is considered to be very unconventional and my financial team couldn't be happier ever since. Fast, digital onboarding, bank beating FX rates, compliance that doesn't want to skin you alive. Highly recommended.
Resposta da FINCI
Dear Simon,
Thank you for sharing your experience with FINCI! We are thrilled that we were able to onboard the business account so promptly. With complex business structures, onboarding can be more time-consuming in general, but we are very glad we succeeded in achieving it faster. We truly appreciate your recommendation, and we're here to continue providing quality financial services for your business.
Kind regards,
FINCI Team
Great communication and fast reaction to all our issues. Deep understanding of customer,s business.
Resposta da FINCI
Dear Volodymyr,
We appreciate you taking the time to share your positive experience with us. It's rewarding to know that our communication and prompt issue resolution align with your business needs. Your compliments will surely brighten the day for our account managers.
Kind regards,
FINCI team
Finci provides payment services to small IT-company I manage. We opened business account within less than two working days. Our account representatives are constantly doing all possible to assist running our payments frictionless and without needless efforts. All communication goes in smooth and professional manner.
Resposta da FINCI
Hi Dmitry,
We appreciate your positive feedback and are thrilled to hear about your seamless experience with FINCI's payment services. Opening your business account swiftly is a priority for us, and we're glad we could meet your expectations. Your recognition of our account representatives' efforts is truly encouraging, and we'll be sure to share your kudos with them.
Best regards,
FINCI team
I work with Finci since 2022 and saying frankly I have nothing bad to say. I have accounts for three of my companies and a personal account. The managers are always willing to help, cheap payments.
Resposta da FINCI
Dear Romans,
We sincerely appreciate your kind words and the trust you've placed in FINCI since 2022. Your loyalty as a business customer means a lot to us.
It's especially gratifying to know that you've chosen FINCI for the financial needs of not just one, but three of your companies.
We'll be sure to convey your positive feedback to our dedicated account managers who are always eager to assist. Your satisfaction is our priority, and we're committed to maintaining the quality of service that has earned your praise.
Thank you for your continued trust in FINCI. We look forward to serving you and your businesses for years to come.
Best regards,
FINCI team
Plateforme de paiement tres efficace et tres réactive. J'utilise a titre pro et perso et je n'ai rien a redire.
Seul critique constructive, il serait judicieux d'arrêter les validations d'operations par sms avec le detail des operations sur le sms. Il serait préférable d'avoir une validation a travers l'application FINCI avec une validation biométrique ou OTP plus sécurisée et moins hasardeuse que les sms.
Resposta da FINCI
Dear Tom,
Your great feedback really made our day! 😊
It means a lot to us that you've had a positive experience with our services. We're all about keeping the communication channels wide open for our users' convenience, so hearing that it's working for you is a big win!
Your suggestion about using biometric authentication for transaction approvals instead of SMS is spot-on. We've got major upgrades lined up this year for our mobile app and online banking, and your idea is totally part of the plan.
Thanks you for being part of our community and for sharing your thoughts. We're thrilled to have customers like you!
Kind regards,
FINCI team
Applicazione assurda inaccettabile mi sono iscritta mai entrata mai! Profilo bloccato non rispondono alle mail hanno un telefono che è occupato 24 h su 24 ripeto servizio inaccettabile
Resposta da FINCI
Dear Patrizia,
Thank you for taking the time to share your concerns with us. We regret to learn about the challenges you've faced, and we appreciate the opportunity to address them. However, upon thorough investigation into your case, we find it necessary to clarify some aspects that appear to be misunderstood.
While we respect the freedom of our customers to express their experiences, it's important to note that your account closure was a result of adherence to our internal policies, aimed at ensuring the integrity of our financial services.
We value the opinions of our customers, as they motivate us to continuously improve our services. We believe in open dialogue and constructive feedback, and we remain committed to addressing any legitimate concerns.
Kind regards,
FINCI team
Finci was in my view for sometime, I was found of design and their marketing campaign - simple yet clever.
Resposta da FINCI
Thank you for sharing your positive experience with us. We truly appreciate your kind words. We will share your compliments to our dedicated marketing team.
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