Fire Pits Direct Opiniões

2867

•

4,3

Loja de lareiras

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Leia as opiniões dos outros

The ordering and delivery went smoothly, but upon opening up the box I had a couple chips in the actual fireplace and questions on the pilot light. I called and asked questions and got the run around... Ver mais

Seamless process from start to finish. I couldn't be more pleased with my 8' fire table! The shipping was fast with excellent packing, delivered on oversized pallet. Install was simple using their... Ver mais

A empresa respondeu

My experience was made great because of your customer sales rep Lucas. After two calls and (me) literally being clueless on what I needed for an outdoor gas fire pit, Lucas walked me through and built... Ver mais

A empresa respondeu

Matt was so helpful. He answered every question and explained in detail exactly what products we needed to complete our project. We feel very confident now, but he assured us that customer service w... Ver mais

A empresa respondeu

Informações sobre a empresa

Escrito pela empresa

Welcome to FirePitsDirect.com! We're glad to see you visiting our web site and that you're taking the time to see who we are and what we're all about. We're proud to be able to offer you the best overall values to be found on the internet today. Our commitment to customer service and product knowledge ensures that we'll be here before, during, and after your purchase from us. The owners and managers of Spotix.com have over 20 years of combined hearth, patio, and barbecue industry experience. This long history means you can be confident that we know our business and our products, as well as how to best serve our customers' needs. Spotix Inc. is the parent company that owns and operates several online stores (www.firepitsdirect.com, www.fireplaceremotecontrols.com, www.kickassgrills.com) along with a local showroom at 2810 Stoner Court #1, North Liberty, IA in the Iowa City area. By being experts in the products that we sell we can offer you the best customer service and support that you deserve. Thank you for browsing our stores and we look forward to serving you in the near future!

Informações de contacto

2810 Stoner Court, #1, 52317, North Liberty, IA, Estados Unidos da América
877-374-6777
sales@spotix.com
www.firepitsdirect.com

4,3

Excelente

3 mil opiniões

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Todas as opiniões

(2867)

1 opinião nos últimos 12 meses

Escreva uma opinião

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

24/10/2023

Talking us through options and ideas

23 de outubro de 2023

Resposta da Fire Pits Direct

25/10/2023

Hello Danny,
Thank you for your review. We're glad that you're happy with our service and support, and we hope you will enjoy your firepit for years to come.
Best,
Firepits Direct/Spotix Customer Solutions

24/10/2023

knew what he was talking about

knew what he was talking about. helped me size proper gas line, Regulator and air vent required for 150,00BTU burner

23 de outubro de 2023

Resposta da Fire Pits Direct

24/10/2023

Hello David,
Thank you for your review. We're glad that you're happy with our service, and we thank you for being our customer.
Best,
Firepits Direct/Spotix Customer Solutions

24/10/2023

Will not honor returns

I needed to return an $1800.00 electronic ignition as my installer said it wouldn't work outside (though its clearly advertised in an outdoor setting) so I had to return it. They screwed one gas pipe into it and left a little pipe dope on the threads. I sent it back and spotix wont take it because theres a little pipe dope on the threads. I would have understood if i needed to pay a restocking fee but they wouldn't work with me at all. Now I'm stuck with an $1800 paperweight.

22 de outubro de 2023

Resposta da Fire Pits Direct

24/10/2023

Hello Tim,

Thank you for the feedback. Unfortunately our return policy on this item states that it needs to be returned in new, unused, unassembled, and resalable condition in the original packaging.

We contacted the manufacturer themselves on this also to see if they would accept a return and they would also not take it back.

Unfortunately the item that was returned has been used and is no longer in a new and resalable condition.

Best,
Vince
FirepitsDirect

24/10/2023

The website was very easy to use and navigation was seemless. Only downfall was the estimated delivery time which ended up being much sooner. Original date was 6 weeks out and it appears it will be here before week's end.

16 de outubro de 2023

Resposta da Fire Pits Direct

17/10/2023

Hello Robert,
Thank you for your review. We're glad that you're happy with our service and website, and that we could get your purchase to you sooner than expected. Thank you for being our customer!.
Best,
Firepits Direct/Spotix Customer Solutions

16/10/2023

We bought a wood stove from this…

We bought a wood stove from this company - shipping was fast and customer service was excellent -they are very responsive to questions or concerns

19 de setembro de 2023

Opinião espontânea

Resposta da Fire Pits Direct

17/10/2023

Hello,
Thank you for your review. We're so glad that you're happy with our service, and we hope you will enjoy your wood stove for many years to come. Thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions

16/10/2023

28 de setembro de 2023

Resposta da Fire Pits Direct

9/10/2023

Hello Creighton,
Thank you for your review. We're glad that you're happy with our service and website, and we thank you for being our customer.
Best,
Firepits Direct/Spotix Customer Solutions

7/10/2023

Easy to use fast simple good choices

6 de outubro de 2023

Resposta da Fire Pits Direct

9/10/2023

Hello Fabian,
Thank you for your review. We're glad that we had good options for you and that you found what you wanted easily, and we thank you for being our customer.
Best,
Firepits Direct/Spotix Customer Solutions

5/10/2023

They were great

They were great. They caught a mistake in my order before it was shipped. They called and corrected promptly

4 de outubro de 2023

Resposta da Fire Pits Direct

5/10/2023

Hello Nick,
Thank you for your review. We're glad that you're happy with our service, and that we could get you exactly what you need. Thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions

2/10/2023

Parts that I ordered arrived on time…

Parts that I ordered arrived on time and were exactly as expected to complete my build.

14 de setembro de 2023

Resposta da Fire Pits Direct

2/10/2023

Hello Gary,
Thank you for your review. We're glad that you're happy with our service, and we hope you will enjoy your firepit for years to come.
Feel free to share photos of your finished project with us on Instagram and Facebook or email them to Marketing@Spotix.com. We love seeing how they turn out!
Best,
Firepits Direct/Spotix Customer Solutions

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