The actual item was sent in time and have no problem with that, they are using DX express service and I've tried to contact it many times, specified to leave item at front door on own risk. They tryin... Ver mais
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The X-Sense wireless smoke alarms, heat alarm, and home hub were easy to order and promptly dispatched. There was a bit of a delay with delivery, but it was over the Christmas period, and at a distanc... Ver mais
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Informações sobre a empresa
- Serviço de protecção contra incêndios
- Fornecedor de equipamento para construção
- Loja de impressões e letreiros
- Loja de roupas de segurança e de trabalho
- Fornecedor de equipamento de segurança
- Loja de equipamento de segurança
Escrito pela empresa
Fire Protection Online is one of the most modern fire safety companies in the UK. We provide quality advice for business owners and managers along with next day delivery of certified products to make it easy to comply with UK Fire Regulations while, at the same time, encouraging remarkable customer satisfaction and low and transparent prices. We then provide the required nationwide maintenance with no binding contracts, no hidden charges and a "you don't like - you don't pay" guarantee. This is Fire Safety Made Easy.
Informações de contacto
Unit 11C, Claremont Way, CT3 4BF, Canterbury, Reino Unido
- 0800 321 3145
- info@fireprotectiononline.co.uk
- www.fireprotectiononline.co.uk
4,5
Excelente
5 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Speed of issue and exactly as described…
Speed of issue and exactly as described on advert
23 de junho de 2026
From finding the website
From finding the website, making the first call for advice to ordering, delivery and installation, everything went smoothly and all interactions with staff were easy and pleasant. Thank you
18 de junho de 2026
Opinião espontânea
Resposta da Fire Protection Online Ltd
Thanks for the review, Penny! It's both a priority and a point of pride for us that our website and services are easy and pleasant to use, so it's great to hear that you are satisfied with your experience, and we hope it's not the last time you choose us!
Kind regards,
Harry
Tried to deliver x times
The actual item was sent in time and have no problem with that, they are using DX express service and I've tried to contact it many times, specified to leave item at front door on own risk. They trying to redeliver now multiple times for an item worth 20 quid which you you need to signature for. It's not worth in real world to take a day off for delivery. Company sent shipment fast, be aware of delivery, if you have time to take off and take it in, splendid, otherwise DX you can reschedule Mon-Fri. Not worth it then. Sorry, but unless you sort out delivery options, espacially, when right instructions given, the rating won't change.
15 de junho de 2026
Opinião espontânea
Resposta da Fire Protection Online Ltd
We're pleased to hear that you're happy with the service received from us, but we're sorry to hear about the difficulties you've experienced with the delivery.
Unfortunately, we don't have enough information from your review to identify your order and investigate this further. If you could contact our team on 0800 321 3145 or email info@fireprotectiononline.co.uk, we'd be more than happy to look into this for you.
In situations like this, we always recommend contacting us directly rather than spending time trying to resolve the issue directly with the courier. We are often able to intervene on your behalf and escalate if required. If a delivery issue cannot be resolved, we can discuss alternative solutions to ensure you receive your order as quickly as possible.
We appreciate your feedback and hope you'll give us the opportunity to get this resolved for you.
We look forward to hearing from you.
Tasha
I ordered some ramps on the 14th May…
I ordered some ramps on the 14th May online. Though the site suggested they were in stock they weren’t. I was told they would be available at the end of May at which time they would be sent to me. On the 3rd June I’d heard nor received anything so I chased again. Tasha told me they would be sent out that day. Now the 9th June and I’m still chasing!
I don’t understand how this company gets such a high rating. I’ve bought other things several times and more often than not there have been delays in receiving my orders. Not the service I will suffer again. Poor.
14 de maio de 2026
Opinião espontânea
Resposta da Fire Protection Online Ltd
Thank you for your review, and please accept our apologies for the delays you've experienced.
Having reviewed your order, it's clear we fell short of the standards we aim to provide. During this period, we were relocating to a larger warehouse and experienced some temporary disruption to our usual service levels. However, we fully appreciate that this should not have impacted your order.
Your feedback has been shared with the relevant teams, and we're pleased to say that the issues experienced during the warehouse move have now been resolved.
Thank you for bringing this to our attention, and we're sorry that on this occasion we let you down.
All the best,
Tasha
Resposta da Fire Protection Online Ltd
Thank you for your review, and please accept our apologies for the delay in receiving the remainder of your order.
We completely understand your frustration. Since being made aware of the issue, we have been in regular contact with the courier and are continuing to actively chase this on your behalf.
While the delay is outside of our control, we appreciate that this does not make the situation any less disappointing, and we're sorry that the service you've received has fallen below the standards we aim to provide.
Thank you for your patience while we work to resolve this.
Kind Regards,
Tasha
The X-Sense products are amazing!!
The products are amazing, I now have a base station in my dining room, a heat detector rather than a smoke detector in my garage where, I do my Woodturning, because the dust would cause a smoke detector to set off a false alarm. I also now have a water detector on the floor underneath kitchen units underneath the sink area where there was a leak from the connections to a Quooker tap and my American style fridge freezer plus, I have one under the shower which I have just re sealed because, it also had a leak which, penetrated the ceiling and ran down the lounge wall. As we have just redecorated the lounge in its entirety I don’t want it to happen again. The water alarm under the sink was triggered which also triggered the base station and the heat detector and produced a fantastic alarm so, I am more that relieved to say it works perfectly. One last thing, I have bought another base station, water alarm and smoke detector as a gift for my brother who’s workshop set on fire damaging various machines, equipment and products which were his livelihood. He will be getting new machines, equipment and products but this time he will be alerted much sooner because the X-Sense system sends alerts to your phone wherever you are in the event the system is triggered.
23 de maio de 2026
Resposta da Fire Protection Online Ltd
Wow, first of all, thanks for the kind review, David! We are proud to sell X-Sense products and are always keen to know when they have been of specific benefit to a customer. It's even better to know when someone has felt encouraged to buy from us as a gift to someone else, so we hope that both you and your brother go on to be satisfied with your purchases, and we also hope it's not the last time you choose us for your personal or gifting needs.
All the best,
Mark
Very fast shipping
Very fast shipping, very helpful. Highly recomended...
20 de maio de 2026
Opinião espontânea
Resposta da Fire Protection Online Ltd
Thank you very much for the review and recommendation, Dimitrios! We strive for unbeatable shipping times and always want to generate good word of mouth, so thank you again for contributing to that.
Kind regards,
Kachina
Excellent product and Fast delivery
Excellent product . Specially Vigil 600g fire extinguisher. Top quality and great price . Great communication and next day delivery . Happy to business with .
21 de abril de 2026
Resposta da Fire Protection Online Ltd
Great to hear back from you, Mo! We are also big fans of Vigil's 600g ABC Extinguisher, and are very proud to be able to sell it to people like you. We hope it comes in handy (but not too soon!)
Thank you,
Karen
Rhys was our contractor this AM to…
Rhys was our contractor this AM to inspect our fire doors, what a delightful young man. Very efficient and helpful.
15 de maio de 2026
Opinião espontânea
Resposta da Fire Protection Online Ltd
Thank you for the review Jamie-lee! We want to make sure all our customers have the best experience possible whether it's through the website, over the phone or in person, and that last one is probably the most important, so it's great to hear that you're happy with our services.
Kind regards,
Harry
name that you can trust outstanding…
name that you can trust outstanding service keep up the good work
21 de abril de 2026
Resposta da Fire Protection Online Ltd
Thank you very much for the kind words, Ian! We hope your extinguishers are to your liking, and we can assure you that they can be relied upon when you need them. We value your approval and hope this isn't the last time we can provide our services to you.
Many thanks,
Mark
I managed to order easily and the order…
I managed to order easily and the order was delivered promptly
22 de abril de 2026
Resposta da Fire Protection Online Ltd
Hello Mr Olivier, it's good to hear that our website and delivery services were responsive and up to standard, and we hope your ABC Fire Extinguisher and other items go on to be satisfactory. Thanks for the review!
All the best,
Kachina
Resposta da Fire Protection Online Ltd
Thanks Brian! We hope your CO2 Extinguisher goes on to be a worthwhile purchase and that this isn't the last time you get to experience our top serviee, delivery and prices.
Many thanks,
Karen
Resposta da Fire Protection Online Ltd
Thank you for your review and for your feedback.
We understand that price is an important factor when making a purchase, and we always aim to price our products competitively while maintaining the quality and service our customers expect. We also offer a price match guarantee, so if a customer finds the same product elsewhere for less, we’re always happy to review this.
We appreciate your comments and thank you again for taking the time to leave a review.
Kind Regards
Tasha
Resposta da Fire Protection Online Ltd
Thank you for the kind review! We try and keep things as simple and affordable as possible, so it's good to hear that your wall guard and shield anchor bolts met that standard.
Kind regards,
Harry
Resposta da Fire Protection Online Ltd
Thank you for the positive review! It's great to hear that you're satisfied on all fronts, and we hope that your wildfire beaters aren't the last high-quality items we get to send your way!
Thank you,
Mark
The site provided a clear & Precise format
The site provided a clear & Precise layout easy to find products and a good description.
24 de março de 2026
Resposta da Fire Protection Online Ltd
Thank you very much for the review David! We try our best to make sure that our storefront is easy to navigate and that product descriptions are informative and accurate, so it's always good to hear when someone's experience was pleasant. And we hope that your booklets all prove useful and a worthwhile purchase.
Kind regards,
Kachina
Good advice on what needed
Good advice on what needed, delivery fine and good communication, products all new in good condition. (Hopefully never fire out if work.)
23 de março de 2026
Resposta da Fire Protection Online Ltd
Thanks for the review Wayne! We put a lot of effort into making sure our advice and information is relevant and up to date, so it's good to hear that you found our services useful and we hope that your extinguisher and fire blanket go on to be useful (but not too useful!)
Many thanks,
Karen
The product is useless
The product is useless, it doesn't sit flat on the floor so it actually makes it more of a hazard than nothing.
22 de março de 2026
Resposta da Fire Protection Online Ltd
Thank you for your feedback. We’re sorry to hear that you were unhappy with the product and that it did not meet your expectations.
As discussed, we have issued a full refund as a gesture of goodwill.
If there is anything further we can assist you with, please don’t hesitate to get in touch.
All the best,
Tasha
Delivered as promised.
22 de março de 2026
Resposta da Fire Protection Online Ltd
Thanks for the positive review David! We aim for the best delivery times and product quality as possible so it's good to hear that your experience was satisfactory. We hope we can deliver on our high standards for you again at some point!
All the best,
Harry
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