FireRiskAssessments.com Opiniões 

768
•
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

I wouldn't say our experience was great. It is not an applicable term to use under such circumstances, which are usually stressful and can be a cause for confusion. We are obliged to have these every... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

From our initial enquiry to the fire risk assessment itself, dealings with the company were absolutely first class. Additionally, they were less than half the cost that we had previously been quoted.... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Helpful & very friendly staff from the first call to them, then from Steve the very nice Inspector who carried out our Fire Risk Assessment without any judgements, just pure welcomed advice. I have... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The assessor was knowledgeable and experienced and was extremely helpful in formulating the report for our business and this is the second time we have used FRA.com and can not fault them enough for t... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Consultor de protecção contra incêndios

Escrito pela empresa

As an employee-owned Fire Risk Assessment company, we're committed to delivering transparent, genuine fire safety solutions across the UK. We conduct over 200 assessments monthly, from small shops to large industrial sites, schools, and offices. With our office based in Nottingham, we have a network of local assessors nationwide to ensure efficient, tailored service wherever you are. **You can trust our recommendations: We specialise purely in assessments and do not sell products or servicing. This guarantees that any requirements in your report are solely for your safety, with no hidden agenda or extra costs.*** 🔥We are proud holders of the BAFE SP205 certificate (Membership No. 302895), assuring our adherence to the highest industry standards.*** 🔥Every assessment fee includes 12 months of complimentary access to basic online fire safety training. We also offer comprehensive Fire Warden training as an additional service. ***Ready to enhance your fire safety? Visit our website for full details on our services and fees, or simply give us a call or send an enquiry. We're here to help you achieve peace of mind.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

768 opiniões

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1 estrela

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4,6

Todas as opiniões

(768)

23 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Very well set out

Very well set out, clear and an in depth course.

13 de agosto de 2023
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Resposta da FireRiskAssessments.com

Thank you for the review. We do include access to our basic online fire safety training, along side the assessment, which you may be referring to? Good to hear it was of use.

Classificada 5 em 5 estrelas

Efficient service

Efficient service

Friendly helpful assessor

6 de agosto de 2023
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Resposta da FireRiskAssessments.com

Thank you for your review which gives a very clear understanding of what we do.

Classificada 5 em 5 estrelas

Booking was easy and efficient

Booking was easy and efficient - Assessor was on time professional and friendly, Very knowledgeable and gave good guidance. Have used for 3 years now and will continue to in the future

3 de agosto de 2023
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Resposta da FireRiskAssessments.com

Your continued custom is very much appreciated as well as your review. We are regularly reviewing & updating our reports, to keep the information relevant & within the latest guidance & legislation, so over those three years you will find the changes have hopefully given you the benefit of being up to date.

Classificada 5 em 5 estrelas

The company were able to accommodate…

The company were able to accommodate our diaries and gave effective advice. Reports were produced well within expected time frames. I feel secure in knowing that we are safe and protected both ethically and within legislation.

27 de julho de 2023
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Resposta da FireRiskAssessments.com

That is a wonderful review thank you & it is really great to hear that you are happy with the overall experience & feel confident with all the information & advice you've received.

Classificada 5 em 5 estrelas

Fantastic Company to deal with.

Great service provided by a top company, the gentleman that carried out the Fire Risk Assessment was Steve , he was absolutely brilliant from start to end , did a thorough inspection of the premises, giving great advice whistle doing so , his vast knowledge of procedures were quite amazing he explained everything simply and effectively to myself and staff. Fire risk assessments are a great company to deal with the entire route from beginning to end was seamless. Thank you all!

30 de julho de 2023
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Resposta da FireRiskAssessments.com

Thank you very much for the wonderful & very comprehensive review. This will all be forwarded onto Steve too, he will delighted that you found him so helpful.

Classificada 5 em 5 estrelas

They are quite experienced and very…

Their excellent work ethic speaks for itself.
They are quite experienced and very up-to-date with most regulator requirements. They help throughout the whole compliance process.

27 de julho de 2023
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Resposta da FireRiskAssessments.com

Thank you for taking the time to leave a review. We do try & make the process as straight forward & useful as possible & it's great to hear we achieved that for you.

Classificada 5 em 5 estrelas

The inspector explained current regulations to support in maintaining safety in the home

The inspector explained current regulations and gave good advice for moving forward

20 de julho de 2023
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Resposta da FireRiskAssessments.com

Our assessors are happy to give help and advice where needed. They do understand that by giving you as much information as possible, it helps everyone to meet their obligations. It is lovely to hear that you are confident in what you need to do, thank you.

Classificada 5 em 5 estrelas

We were let down by another supplier…

We were let down by another supplier and FireRiskAssessment.com helped us out. They were more than accommodating and turned our request around very smoothly.
They have been fantastic from the 1st call to the final report.

23 de julho de 2023
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Resposta da FireRiskAssessments.com

Glad we were able to help. Where we can, we do try & accomodate clients needs. Thank you for the great review.

Classificada 5 em 5 estrelas

Steve is the man

Steve is the man, always able to accommodate my requirements and best work around for our properties. Never does he moan when I call him several times a day. This is truly why I have over 30 properties (multi apartment schemes) with him as he keeps on delivering.

Keep up the good work Flash Gordon.

Adam

23 de julho de 2023
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Resposta da FireRiskAssessments.com

Thank you Adam, Steve will be delighted with this review. We may struggle to work with him now he's received such praise ;-0

Classificada 5 em 5 estrelas

Arrived on time.

Arrived on time.
Extremely pleasant and knowledgeable.
Wanted to see every area. Very thorough

17 de julho de 2023
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Resposta da FireRiskAssessments.com

Thank you for detailing your experience. This review really helps others to understand what to expect from us.

Classificada 5 em 5 estrelas

Very informative visit

Very informative visit and our office was thoroughly checked during the visit. Would recommend.

18 de julho de 2023
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Resposta da FireRiskAssessments.com

Thank you for your recommendation. It is great to hear you had a positive experience & the information was helpful.

Classificada 1 em 5 estrelas

Be very careful speaking to this litigious organisation

Be very careful speaking to these people. I recently had the displeasure of dealing with them, and their services left me deeply unsatisfied. Not only did they exhibit unprofessional behavior, but they also resorted to threatening litigation, which is unacceptable.

My ordeal began when I called them to discuss potential dates for a fire risk assessment. Unfortunately, they took it upon themselves to assume that we had already settled on a date. This assumption led them to send a fire risk assessor to my property on a bank holiday, several months later, without my consent or confirmation. To add insult to injury, they then sent me an abortive bill, demanding payment for a service that was never scheduled in the first place. I was stunned to receive such a bill while I was away from the property, enjoying my time halfway up the Long Mynd.

Despite my repeated requests for physical evidence or proof that a date had been agreed upon, they failed to provide any substantiation. It became increasingly clear that no such agreement had been made over the phone as they had claimed.

What shocked me even more was their audacity to threaten litigation in order to coerce me into paying the "abortive" fee for a booking I never authorized. Instead of rectifying their mistake and apologizing for the inconvenience caused, they resorted to harassment, bombarding me with incessant demands for payment.

Although I offered to cover the assessor's fuel costs as a gesture of goodwill, they adamantly insisted that I pay the entire fee, despite the fact that I had no knowledge or proof of the booking. If a date had indeed been scheduled, I would have been present at the property as expected.

In light of my experience, I strongly advise you to seek a fire risk assessment from another provider. Dealing with these individuals was an absolute nightmare. Their unprofessionalism, lack of accountability, and litigious nature are qualities that should not be associated with any reputable service provider.

Save yourself the trouble and frustration. Look elsewhere for a professional and reliable fire risk assessment provider who values their customers and operates with integrity.

15 de fevereiro de 2023
Opinião espontânea
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Resposta da FireRiskAssessments.com

You were sent a booking confirmation, 6 weeks pror to the appointment you booked with us. We also sent a text reminder 4 days prior to the assessment date, giving you another opportunity to cancel or rearrange the date, which you failed to do. This is your second cancellation and whilst we have again agreed to reduce the fee, as a gesture of goodwill, as this was a bank holiday appointment, we obviously have higher costs, therefore we cannot accept your offer to only cover our assessors fuel. We have responded to both your queries and those raised by your solicitor. We're very sorry that you now feel that your only option is to post this review.

Classificada 5 em 5 estrelas

Excellent Service

9 de julho de 2023
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Resposta da FireRiskAssessments.com

Thank you very much. We really focus on trying to make our service as easy to use as possible & it's great to hear that we achieved this for you.

We are trying to build up our presence on Google and wondered if you would mind also popping your review on there too via this link - https://g.page/fire-risk-assessments/review?rc

Classificada 5 em 5 estrelas

Reactive, Helpful & Efficient Business

FireRiskAssessments.com have recently helped us to organise four urgent fire risk assessments. They spent a lot of time to help us and get them in place, despite their assessors already having full diaries. Reactive and efficient service. Highly recommend this company.

9 de julho de 2023
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Resposta da FireRiskAssessments.com

Thank you very much for your recommendation and really pleased we were able to help.

We are trying to build up our presence on Google and wondered if you would mind also popping your review on there too via this link - https://g.page/fire-risk-assessments/review?rc

Classificada 5 em 5 estrelas

The company is in quick respond

The company is in quick respond. Appreciate for the works

5 de julho de 2023
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Resposta da FireRiskAssessments.com

It's great to hear that we were able to help you and your review is appreciated.

We are trying to build up our presence on Google and wondered if you would mind also popping your review on there too via this link - https://g.page/fire-risk-assessments/review?rc

Classificada 2 em 5 estrelas

The fire risk assessor was quite rude…

The fire risk assessor was quite rude and didn't listen well. There has been things put on the report that state they are missing or haven't been managed when we already have them in place but the risk assessor didn't ask at the time

18 de maio de 2023
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Resposta da FireRiskAssessments.com

Thank you for raising your concerns regarding the assessor, which we will address. All of our assessors are aware of our expectations for both conduct & manner onsite & we rarely have any concerns, as they are all very commited to fire safety & want to help.
We do send a pre visit questionnaire out with our booking confirmation & if this is completed, it does send a list of documentation that our assessor will need to see on the day, in order to ensure the report is as accurate as possible. Looking through your report, there doesn't appear to be many areas of concern, therefore if you would like to contact us to discuss the points you feel are incorrect, we can make amendments as necessary or refer back to the assessor for clarity.

Classificada 5 em 5 estrelas

Great

Great company. Very helpful, good communication. The person performing our assessment was very helpful and cooperative and had lots of great advice.

6 de junho de 2023
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Resposta da FireRiskAssessments.com

That's a great review thank you. Where possible we try and ensure we give as much clear information as possible, as it helps our clients understand what service they can expect & also what actions are required & why, so they can then be sure they meet all the requirments to keep fire safe.

Classificada 5 em 5 estrelas

Phenomenal customer service!

I was a frustrated first time buyer on the phone to the team at fireriskassesments.com and Sam was just a delight to speak to. Going up and beyond to seek clarity on an issue I was having and going to the extent to speak to my solicitors. If I ever need a fire risk assessment done this is where I'm going. Thank you so much!

6 de junho de 2023
Opinião espontânea
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Resposta da FireRiskAssessments.com

Thank you so much! It was good to be able to help you and hope you have now managed to complete your move.

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