Crying tears of joy. Second time this team has managed to fix my old Miele that for various reasons needs to last another 6-8 months at least. Where so-called expensive property managers had given up,... Ver mais
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After losing a piece of jewellery inside my washing machine, I called First Serve UK, convinced it was gone for good. However, they didn’t give up and went the extra mile to find it. Ismael dedication... Ver mais
Ismael arrived promptly and explained I needed a new seal fitted. He then came and did the seal fitting and a steam clean. It’s made a HUGE difference to the washing machine performance. Like having a... Ver mais
We were extremely happy with our service! I accidentally put too much detergent in our front loader which caused an overflow + the door got stuck. I booked an appointment at 9pm that night and the tec... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
First Serve UK, is a professional domestic appliance repair company based in London and since 2002, it has been our belief that our customers deserve to get top quality service and repairs at affordable prices. We aim to serve every customer with a world-class service experience and we guarantee all work undertaken. We are proud that our professional washing machine repair training programmes have gained recognition from the UK’s top service engineer. We consistently endeavour to find ways to improve our services and more importantly the relationship with our customers. We guarantee to offer the same level of expertise, service and respect to our customers’ friends and family that use any of our services. Get A Second Repair For Free! Not only do we guarantee our washing machine repairs for a full 12-months but if another fault happens on the same machine, we'll come out and fix it for FREE. No Hidden Costs We have a totally transparent pricing policy, which means you'll only pay the callout and diagnostic charge once, even if we have to come back and fit parts at a later date. We also don't charge extra for Saturdays or Sundays - Meaning, the same price 7-days a week.
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Very happy with the service received
Very happy with the service received. Good avalibility of appointments and times, will certainly use again!

Resposta da First Serve UK
Lovely guy very good service will use…
Lovely guy very good service will use again

Resposta da First Serve UK
Professional expert service
Had professional, friendly and prompt service from expert Ismael who repaired my machine quickly and efficiently. Also offered a 12 month guarantee which was reassuring.
Happy to recommend !

Resposta da First Serve UK
Trustworthy tradesman
Really good, fast, personalised service. It s good to have tradesman that keeps their word. Thank you guys

Resposta da First Serve UK
First Serve responded immediately
First Serve responded immediately. Ismael arrived and diagnosed the problem. A part had to be ordered and Ismael gave me his contact info and said he would return to fix when part arrived. He is extremely communicative and kept his word and returned to fix it.
I totally recommend Ismael and First Serve. Definitely 5+++stars

Resposta da First Serve UK
Very good service
Easy to book, came on time. Friendly and knowledgeable.

Resposta da First Serve UK
Ismael was fantastic
Ismael was fantastic. He came over on short notice on a Sunday and had a really quick and easy repair for our washing machine (the power was blown and it would not turn on). Money well spent and saved us from having to buy a new machine. Will definitely be using Ismael again!

Resposta da First Serve UK
Highly recommend! ⭐
Very straightforward booking process, and a lovely engineer (Abdul Azeez) took care of our problem very efficiently and effectively. Highly recommend this service to anyone!

Resposta da First Serve UK
Amazing service
Abdul was commutative about the time he would arrive. He fixed our washing machine and clearly explained the issue he had found. Fantastic and reliable service!

Resposta da First Serve UK
really responsive and great…
really responsive and great communication throughout, extremely honest advice about it being better to replace my washing machine vs them trying to fix it

Resposta da First Serve UK
This company is amazingly good
This company is amazingly good. They are efficient, helpful and have never let me down. They are also completely honourable and a pleasure to deal with. I cannot recomend this company highly enough.

Resposta da First Serve UK
Amazing service!!
We were extremely happy with our service! I accidentally put too much detergent in our front loader which caused an overflow + the door got stuck. I booked an appointment at 9pm that night and the technician was at our flat by 10am the next morning. By 11am, everything was fixed and the technician gave my helpful information about how to keep that from happening again. Thank you so much!

Resposta da First Serve UK
Friendly and professional.
Friendly, professional, responsive. Gets the job done. We've used two or three times and feel like we've found a business we can trust.

Resposta da First Serve UK
Prompt and efficient
Ismael arrived in the specified time window, diagnosed the problem with our appliance and provided documentation for our landlord within an hour. He explained everything clearly throughout - excellent service!

Resposta da First Serve UK
First Serve UK brilliant servicw
First Serve UK responded quickly. They were adaptable. The came back for a follow up at 6 hours notice. They were helpful. They were attentive to what we wanted. I can't recommend them enough

Resposta da First Serve UK
I thoroughly recommend First Serve UK…
I thoroughly recommend First Serve UK which I’ve used for the last 5 years. Their service is professional, honest and trustworthy! It really is first class!

Resposta da First Serve UK
Very rude and unprofessional
Not only did they take the money and refuse to carry out the work when they got there but the engineer Yusuf was extremely rude to me shouting down the phone ‘what do you think I am your slave’. After I complained they advised ‘find another engineer to do it then we’ll refund you’ Very unprofessional and I would avoid completely.

Resposta da First Serve UK
Highly recommend
Called First Serve UK in the morning to repair a broken clothes dryer and oven. They were there by mid-afternoon the same day and fixed both appliances at a reasonable price. No excuses, no having to come back, no attitude. Very impressed. The first time I used First Serve it was the same good service. I highly recommend Ismail and his team.

Resposta da First Serve UK
Quality of repair was very good but…
Quality of repair was very good but engineer kept cancelling on me and then not rearranging

Resposta da First Serve UK
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